Fingerprint Device Intelligence - Enterprise - Expansion

What do you like best about the product?

I like that Fingerprint works without any issues and provides us with the necessary value for user identification. Its dashboard offers valuable information to review various things and they are clear in communicating the changes we need to make.

What do you dislike about the product?

The integration with Fingerprint was a challenge because we use Terraform while they use CloudFormation. We cannot manage two different systems to handle architecture as code, so we had to do a practically manual integration. Although generally, it doesn't need to be touched afterward, if the integration were as simple as a click with CloudFormation, but for Terraform, it would be great. Additionally, integrating Fingerprint within the company required a lot of engineering time, which made it complicated at the beginning.

What problems is the product solving and how is that benefiting you?

Fingerprint helps us identify device patterns and correlate fraud cases, adding security to our service. It allows us to evaluate risk signals and detect anomalous behaviors, which significantly improves our user identification and fraud protection.

What do you like best about the product?

Learning about customers security, behavioral tracking of users and create barriers to prevent fraude

What do you dislike about the product?

The dashboard should do a better job of helping the operator understand user behavior across different users.

What problems is the product solving and how is that benefiting you?

KYC, device intelligence, and account takeover.

What do you like best about the product?

The accuracy and consistency of identification - it's accurate enough to make decisions based on it, and risk signals add a lot of value. Also, integration was quick thanks to nice SDK.

What do you dislike about the product?

Raw event payload is deep and nested, so pulling specific signals takes more work than it should.

What problems is the product solving and how is that benefiting you?

It solves the problem of people operating too many accounts on a system that pays out money. Everything else - emails, phone numbers are easy to rotate - device identity isn't.

What do you like best about the product?

Fingerprint is straightforward to implement and consistently helps us identify suspicious users. It’s been effective for preventing fraud and account abuse, while keeping friction low for legitimate customers.

What do you dislike about the product?

Pricing can become expensive as usage grows, and troubleshooting false positives or unexpected identification results could be more transparent and intuitive.

What problems is the product solving and how is that benefiting you?

Fingerprint helps us identify returning and suspicious users across devices and sessions, reducing fraud and account abuse. It also helps us avoid paying for fraudulent or duplicate traffic, improving traffic quality and lowering acquisition costs.

What do you like best about the product?

We're a news site and we get scraped a lot. That was the whole reason we went looking – not fraud, not account takeover, just bots hammering our content around the clock. We looked at Cloudflare's bot stuff first (we already use them for CDN) but at the time it just wasn't detailed enough for what we needed. Fingerprint gives you the actual breakdown - VPN, residential proxy, VM, dev tools open, tampering - as separate signals instead of one score you have to trust blindly. For us that's the main thing. You can see what is hitting you and write rules against exactly that.

To give an idea of scale: over the last three months it flagged roughly 480K requests on VPN, 380K coming from VMs and 540K with tampering, and 148K classified outright as bad bots. In August we had a wave that pushed VPN traffic to about 2.5x the previous month, and instead of guessing what it was we could just look. At one point Meta's web indexer showed up in the browser list by name, which I didn't expect.

Integration was easy with React on the frontend and Django at the backend.

Support I honestly haven't needed. They email us when usage spikes, usually before we've noticed.

What do you dislike about the product?

Price. The model makes sense on paper, but when what you're paying for is bot traffic, the better the bots get at hammering you the bigger your bill gets. Our usage went up 65% in the last month and a big chunk of that wasn't real readers. It's still worth it for us – we've been on it a couple of years and I haven't heard any real complaints beyond this one. But paying full rate for requests Fingerprint itself flags as bad bots does feel a bit odd.

What problems is the product solving and how is that benefiting you?

The problem is simple: we publish news, and bots want it without paying for it. Before Fingerprint we knew we were being scraped but mostly from the symptoms – traffic patterns that didn't look like readers, load that didn't match real audience. What we didn't have was a way to tell, per request, whether the thing on the other end was a person on a phone or a headless browser in a VM behind a VPN.

Now we do. Each request comes back with the specific signals – VPN, residential proxy, VM, tampering, dev tools, bad bot – so the team has something concrete to act on instead of a hunch, and the dashboard makes it easy to open it up and see what's going on without digging through logs. It also sits in a different layer from Cloudflare, which covers the network/CDN side, so the two complement each other rather than overlap.

The benefit for us is mostly that the scraping problem stopped being a black box. It's been running for a couple of years, the team doesn't have to think about it day to day, and when a wave comes in – like the one in August – we can see exactly what it is instead of guessing

What do you like best about the product?

The information details I get from the library are helpful and clear.

What do you dislike about the product?

Right now I am particularly satisfied with the library

What problems is the product solving and how is that benefiting you?

It is helping us to solve fraud problems

What do you like best about the product?

We use FingerprintJS to help prevent fraudulent sign-ups, and it integrates easily with our systems.

What do you dislike about the product?

On rare occasions, it has generated the same hardware ID.

What problems is the product solving and how is that benefiting you?

It helps us prevent fraudulent sign-ups and stop scammers from using our services with easy integration.

What do you like best about the product?

Fingerprint has helped our business identify fraud that we were unable to detect with simple IP address monitoring and reporting.

What do you dislike about the product?

Fingerprint isn't always 100% accurate in location but this is a known challenge for everyone dealing with VPNs and private networks / relays.

There are some mistakes we made with runaway costs from too many API calls but Fingerprint was quick to help and give us an account credit.

What problems is the product solving and how is that benefiting you?

Fingerprint solves issues for us. Mostly identifying fraudulent transactions, suspicious logins, and user account security.

What do you like best about the product?

It feels modern, with a simple and straightforward UI. The features, and the value the product brings, are clear and easy to appreciate. It works seamlessly with other tools we use

What do you dislike about the product?

It feels a bit pricey for startups, since there isn’t a lower-priced tier below Pro Plus. For a smaller operation, Pro Plus can end up being a bit of “overkill.”

What problems is the product solving and how is that benefiting you?

It helps keep our business safe and prevents us from being defrauded.

What do you like best about the product?

That we can configure rules to allow actions in our system for visitors!

What do you dislike about the product?

So far, nothing to report, but we’re still early in the process.

What problems is the product solving and how is that benefiting you?

Fraud-related transactions.