Sage Intacct - CAN Customers Only

What do you like best about the product?

User friendly and many options for compatibility

What do you dislike about the product?

Takes alot of time to learn how to use all of the intricacies of the system and difficult to determine what is the next priority. What will add the most value.

What problems is the product solving and how is that benefiting you?

Solving the problem of one true source of data and benefit from time savings.

What do you like best about the product?

I like how they’re always making updates to keep the process sleeker and more user-friendly.

What do you dislike about the product?

Once you partially pay a bill, you can’t edit the GL code until it’s fully paid.

What problems is the product solving and how is that benefiting you?

I use Sage Intacct for accounting, and it helps me prepare my financial reports from beginning to end.

What do you like best about the product?

What I like most about Sage Intacct is how it streamlines financial management by using automation and real-time reporting, which makes it easier to stay on top of key financial information.

What do you dislike about the product?

The biggest downside is that Sage Intacct can feel complex to set up and learn at first, especially during the initial onboarding period.

What problems is the product solving and how is that benefiting you?

Sage Intacct helps address challenges tied to manual financial processes, inefficient reporting, and limited visibility into overall business performance. By automating key accounting tasks—such as accounts payable, accounts receivable, and financial reporting—it reduces administrative workload while also helping minimize errors.

What do you like best about the product?

What I like most about Sage Intacct is its powerful, multi-dimensional general ledger. It provides deep financial visibility and makes reporting more streamlined, without requiring an overly complex chart of accounts. The automation of routine accounting workflows also cuts down on manual errors and speeds up month-end close, which makes it a reliable tool for strategic financial planning.

What do you dislike about the product?

The custom reporting tool is highly detailed and powerful, but it can feel frustratingly rigid when it comes to visual formatting and overall presentation layout. Getting financial statements to look exactly the way management prefers for direct presentations often takes a fair amount of trial and error, and we frequently end up exporting clean data sets to Excel to make the final formatting tweaks.

What problems is the product solving and how is that benefiting you?

Sage Intacct addresses the chaos of manual multi-entity consolidation by enabling automated financial workflows and clean dimensional mapping. This delivers a major strategic return on investment (Pricing / ROI) by shortening close cycles and improving resource allocation. Its advanced cloud infrastructure also handles high-volume transaction processing smoothly with zero downtime, removing the lag we used to experience with legacy desktop systems (Performance). The platform includes a robust API ecosystem that integrates seamlessly with our existing CRMs and payroll tech stacks, creating an audited, single source of financial truth (Integrations). That foundation is further strengthened by automated data-matching tools and smart anomaly tracking (AI / Intelligence). Although the structured setup process initially required dedicated support resources (Support / Onboarding), the end result is a centralized hub with highly structured, drill-down executive dashboards (UI / UX) that meaningfully improves our day-to-day corporate financial planning and analysis workflow.

What do you like best about the product?

Amongst the aspects that I admire regarding Sage Intacct are its cutting-edge financial management features in the cloud and the real-time reporting function. An easy-to-use user interface, combined with automation and custom dashboards, allows an individual to improve his/her financial management process.

What do you dislike about the product?

nothing to add this time from my side everything seems fine

What problems is the product solving and how is that benefiting you?

Financial management challenges with regard to the handling of various procedures relating to finance have been overcome by Sage Intacct by integrating all these procedures into one software application. The use of such an application makes it easy to handle finances since the finance process will be made highly visible.

What do you like best about the product?

I like Sage Intacct for being a reliable platform with robust reporting and a high level of customization. It offers lots of flexibility, including having multiple dimensions.

What do you dislike about the product?

I've been using Sage Intacct for multiple years, but I feel like the product really hasn't improved meaningfully. The customer engagement is very minimal, and they don't do anything to help us use their product better or offer resources beyond generic help and a community. They don't really listen to their customers; we asked for new representatives multiple times and were ignored. We once had a credit request denied that took over a month to get an answer on, as they had over 10 layers of approvals for something that was a small portion of our contract value.

What problems is the product solving and how is that benefiting you?

Sage Intacct acts as our source of truth for accounting records, helpful for consolidation and reporting, with robust reporting and high customization flexibility including multiple dimensions.

What do you like best about the product?

I like that it is easy to learn as a user. Navigation makes sense.

What do you dislike about the product?

Not being able to duplicate information from previous rows. Search feature is clunky and not very intuitive.

What problems is the product solving and how is that benefiting you?

Helping us stay on track with our bookkeeping. We are able to stay organized.

What do you like best about the product?

I really enjoy the locations functionality

What do you dislike about the product?

The fixed assets module is not as user friendly

What problems is the product solving and how is that benefiting you?

Importing of data and bank feeds really saves time

What do you like best about the product?

What I like most about Sage is how it brings structure, accuracy, and efficiency to complex financial processes. It offers a dependable platform for managing general ledger activity, accounts payable, and reporting, while also maintaining strong audit trails and internal controls. Its integration capabilities and customizable reporting tools make it straightforward to pull meaningful insights and support better decision-making.

From a controller’s perspective, Sage helps streamline day-to-day workflows, reduce manual errors, and stay compliant with accounting standards. Overall, it strikes a solid balance between flexibility and control, enabling finance teams to work more effectively without sacrificing the rigor needed for audit-ready financial management.

What do you dislike about the product?

What I dislike about Sage is that it can feel rigid and unintuitive at times, particularly when I’m navigating more complex transactions or trying to correct errors. Some workflows take too many steps to complete, which slows productivity and increases the chance of user mistakes. Reporting is flexible, but it often takes additional configuration to get exactly what I need instead of feeling immediately intuitive. Integration with other systems can be inconsistent as well, which sometimes forces manual workarounds. From a controller’s perspective, these inefficiencies add friction during close and audit cycles and make processes more time-consuming than they should be, even with the system’s overall strengths.

What problems is the product solving and how is that benefiting you?

Manual, time‑intensive close processes → Close automation tools aim to make month-end “as seamless as possible” and reduce the time spent on close activities

Fragmented data and reporting → Data Cloud + integrations (e.g., with Snowflake) support more centralized, accessible financial data

Inefficient payment workflows → e-Payment solutions streamline payment processing without per-transaction overhead

Manual accounting processes and rework → Ongoing product improvements are designed to “reduce manual work” and improve workflows

What do you like best about the product?

Having used many software platforms from accounting software, to CRM, to ERP systems, I've been able to experience a wide variety of user interfaces as well as customer support. Sage's user interface is average, in that it's fairly user friendly, but not as much as others. It requires slightly above average technical skills to use, but works great! The area where Sage Intacct excels is Customer Support! Thier response time and level of suppor to requests is excellent. Their support team provides frequent feedback and followup throughout the support process.

What do you dislike about the product?

The only thing we dislike about Sage is their ever-increasing pricing. Over the five years we’ve been using them, the price has gone up by at least 10% each year. That isn’t sustainable, and for that reason alone we’re researching other options. Otherwise, we really like Sage and would happily stay with them, but a 10% annual increase in cost feels exorbitant.

What problems is the product solving and how is that benefiting you?

Sage Intacct is helping our company generate accurate Financial Statements, increase effeciencies in doing so, and decreasing the amount of time needed to do so. We also like the AI bill upload and processing service they provide.