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FirstSpirit CMS
FirstSpirit is an enterprise-grade Content Management System (CMS) designed to help global organizations deliver seamless, personalized, and accessible digital experiences across channels and markets. It offers a hybrid headless CMS, powerful content orchestration, and AI-driven automation that empower marketing and development teams to collaborate efficiently. With integration-ready architecture, FirstSpirit supports omnichannel delivery, localization, and regulatory compliance, enabling faster time-to-market and reduced operational complexity. Trusted by leading brands, it provides the scalability, flexibility, and security required for modern digital transformation, while ensuring consistent brand experiences and measurable business outcomes.
Ratings and reviews
4.5
1 ratings
1 AWS reviews
Reviews (1)
Linnea Bak
Platform has empowered customized, accessible multi-site experiences and supports versatile rollouts
Reviewed on Feb 19, 2026
Review from a verified AWS customer
What is our primary use case?
The usual use cases for Crownpeak Digital Experience Management that I work with mostly include enterprise websites, multi-site, and international roll-out, as well as personalization and accessibility.
What is most valuable?
I have found complete customization and very good integration with other systems on the periphery to be the most valuable and useful features of Crownpeak Digital Experience Management.
Crownpeak Digital Experience Management's headless CMS architecture is extremely versatile, and we can really do anything with it, with no limitations.
The compliance tools of Crownpeak Digital Experience Management include accessibility compliance tools and SEO features, and I would say the accessibility is pretty good. It is also completely customizable to the individual website, helping to configure out-of-the-box automatic checks adjusted to the specific programming on your website, going beyond what you might expect from a browser extension.
What needs improvement?
Customer support is very responsive, but migration could use more work, although they are actually doing a lot with that right now to automate website migration. Migration is a new area, and of course, it could use more work; I would rate it maybe an eight or nine, knowing that there is always room for improvement.
For how long have I used the solution?
I have been working with Crownpeak Digital Experience Management for over five years.
How are customer service and support?
Whenever I had questions for customer support, they always answered very swiftly, sometimes multiple times per day, and were very interested in helping us resolve issues.
What other advice do I have?
I work with Crownpeak Digital Experience Management FirstSpirit SM CMS, and it is basically a DQM tool also.
Regarding Crownpeak Digital Experience Management's visual workflow tools, I know they have those, but I do not use them myself, so I cannot say much about that one.
Multi-site management is extremely important for any website that has multiple languages or different pages for different countries. In my experience, built-in AB testing is always very important for the final success of any website if you want to prove that certain changes to the pages are worth the investment, and I actually wish more customers would use it.