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F5 Distributed Cloud Bot Defense

F5, Inc.

Reviews from AWS customer

1 AWS reviews
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External reviews

25 reviews
from and

External reviews are not included in the AWS star rating for the product.

    Mohan Janarthanan

Centralized security has protected APIs and optimized multi‑cloud traffic management

  • February 03, 2026
  • Review from a verified AWS customer

What is our primary use case?

F5 Distributed Cloud Services is being used for web application firewall along with API security, bot protection, and DDoS protection.

There are two scenarios involving web applications and mobile applications with applications hosted across private clouds and public clouds. When switching from one cloud to another, there is no need to change anything on the backend servers on the cloud service provider. Only the DNS level on F5 itself requires changes.

F5 provided a cloud security platform called a SaaS platform, which is a distributed cloud platform where CNAME and DNS changes can be added, and then the application load balancer can be deployed straight away.

What is most valuable?

F5 Distributed Cloud Services has been used for two years for DDoS protection, and there is a particular feature called API protection. Within API protection, there is malicious user mitigation, which is one particular technology that has been implemented. This is a kind of advanced bot attack prevention.

Malicious user mitigation is an AI/ML-based technology that was introduced by the F5 team, and this particular MUG protects rate limiting. If some users are having anomaly detection or someone is trying to do a bot attack, it will create a CAPTCHA challenge for that particular user alone and not for all users.

For example, if someone is trying to act as a rogue, it will create a CAPTCHA challenge in the backend system on that particular system, so they cannot try again and again at the same time. It is for a concurrent session, and it will give the CAPTCHA challenge. This MUG, malicious user mitigation, prevents bot attacks.

F5 Distributed Cloud Services includes the real-time intelligence feature, which helps with threat response strategies from a threat intelligence perspective. For example, if there are geo-restrictions or geo-based restrictions, sometimes people may come in through proxy-based servers, and it will prevent that.

The load balancing feature optimizes application performance. Observability is the basic piece where F5 got introduced. This observability piece provides end-to-end visibility on the application performance. It gives complete end-to-end visibility across network latency and application performance issues.

Sometimes when it is getting more than 200 pages, it throws errors such as 300, 400, or whatever has been configured, including 500 errors.

F5 Distributed Cloud Services has helped improve traffic management efficiency. Most applications are hosted in the Check Point and F5 firewall, F5 web application firewall, where applications and traffic management can be accessed in a single dashboard.

Automated threat detection is a basic feature of F5 Distributed Cloud Services meant for that purpose. There are two scenarios with automated threat detection, which is provided by F5. It is a completely machine learning solution that came from the bot defense, and it automatically protects against sophisticated attacks.

What needs improvement?

Last year there was a downtime of 30 minutes across the cloud distributed console, and that was the only impact observed. Since 30 minutes of downtime is huge for applications, maintenance, it impacted RPO, RTO, and all. The F5 CTO and their senior management team addressed that issue.

For availability, they have added additional clusters across all the regional edges in the Kubernetes clusters to enhance availability. However, this improvement needs to be monitored since it was a past incident.

For how long have I used the solution?

F5 Distributed Cloud Services has been used for more than two years.

What do I think about the stability of the solution?

F5 Distributed Cloud Services is stable, and they are improving also.

What do I think about the scalability of the solution?

There is no issue on the scalability part of F5 Distributed Cloud Services. The only thing is the initial phase is a challenge; scalability is not a concern. On the initial stage regarding pricing, the moment of committing is the only concern. On the scalability part, there have not been much issues.

How are customer service and support?

Technical support from F5 is good compared to Cisco and HP. This support is very good. F5 provides remote support also. I would provide 9.5 for support.

How would you rate customer service and support?

Positive

How was the initial setup?

F5 Distributed Cloud Services has an easy implementation across all the service providers including AWS, GCP, and Azure. F5 DXE has been implemented everywhere, and it is very easy to integrate.

What about the implementation team?

F5 Distributed Cloud Services was deployed with a partner. Initially, the partner did not support it, but the team manages other solutions, so the people know the technology and have easily adopted it.

What was our ROI?

There is definitely a return on investment in F5 Distributed Cloud Services.

Which other solutions did I evaluate?

Compared to other providers, F5 Distributed Cloud Services is a little expensive. However, on the performance side, it is a robust solution. If comparing Check Point and F5 Distributed Cloud Services, F5 is a little expensive. The only difference is in price; technically, they are pretty much the same.

What other advice do I have?

Whenever feedback is given, whether positive or negative, F5 takes it as a serious note and then fixes it. A lack of functionalities is not an issue. At the earlier stage when F5 Distributed Cloud Services was purchased two years ago, there was a lot of technology that was not able to be deployed.

For example, there were three to four different applications from different companies, and they could not be seen in a single dashboard. It was necessary to go to each and every dashboard and collect the centralized access management part. Now F5 has fixed it, and it is working fine. Overall, I would give F5 Distributed Cloud Services a rating of 8 out of 10.

    Filip Mikulik

Protects web applications with comprehensive security features

  • January 22, 2025
  • Review provided by PeerSpot

What is our primary use case?

There are two main use cases for Distributed Call Services: DDoS or Distributed attacks protection and WAF web application security or firewall.

What is most valuable?

All features are valuable. In a multi-cloud or distributed cloud, there are many protection possibilities from data to web application or API protection, including bot mitigation. This is a comprehensive package for web application security. The main benefit is Web App Security, offering a complete security package from DDoS to web application firewall, API protection, and bot mitigation.

What needs improvement?

It's a long way to be perfect, of course, as with all solutions. The main issue is integration with other parts or products of F5, like on-premise WAF. There are some problems, mainly from the perspective of implementation and customer expectations, which sometimes differ from reality.

For how long have I used the solution?

I worked for an F5 partner, not as a customer. We used the Services line for DDoS protection. It was the main use case for Silver Line for about one and a half years.

What do I think about the stability of the solution?

There are compliance issues, mainly if a customer wants something that isn't possible, yet not with the functionality.

What do I think about the scalability of the solution?

I have had no problem with scalability yet, so it's good.

How are customer service and support?

From my point of view, support is responsible and okay.

How would you rate customer service and support?

Positive

How was the initial setup?

Distributed code is easy to set up. If rated on a scale from one to ten, where ten means very easy, I would probably rate it a nine.

What other advice do I have?

For those who want to use Azure Cloud Services, consider implementing it. It's pretty good. From my point of view, it's easy to set up and offers strong functionalities.

The overall product rating is nine out of ten.

    reviewer2586870

Enhancing security with multi-cloud networking and effective DevOps integration

  • October 21, 2024
  • Review provided by PeerSpot

What is our primary use case?

A common use case is multi-cloud networking. If a global customer has applications on different clouds that come together as one application, F5 can be a good entry point for that application with additional security.

How has it helped my organization?

Using F5 Distributed Cloud Services eliminates the need for hardware in your data center, resulting in cost savings.

What is most valuable?

F5 Distributed Cloud Services is valued for multi-cloud networking and easy integration with DevOps tools and Kubernetes. It offers comprehensive security, including DDoS protection, API protection, and application protection through a unified console. Multi-cloud networking and API Protection and Discovery are unique features.

F5 is known for being the best load balancer in the market. Customers with an existing module can easily adopt additional modules without investing in new hardware.

What needs improvement?

The pricing could be adjusted to better meet the needs of typical customers in regions like Poland, where the product is considered too expensive.

For how long have I used the solution?

I estimate F5 Distributed Cloud Services has been available for no more than two years.

What do I think about the stability of the solution?

I rate the overall solution as highly stable, scoring it a ten out of ten.

What do I think about the scalability of the solution?

I rate the scalability of the solution at a ten out of ten, indicating that it should work flawlessly.

How are customer service and support?

I have worked with their support for over ten years and rate it a ten out of ten since the quality is among the best.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I work with other vendors, such as Broadcom, BeyondTrust, and Qualys.

How was the initial setup?

The cloud version is quick to implement, typically taking a few hours.

What about the implementation team?

From my company, one person is usually enough for implementation. For maintenance, there are four engineers who handle duties between teams.

What was our ROI?

The solution provides a return on investment by eliminating the need for hardware in the data center.

What's my experience with pricing, setup cost, and licensing?

I am not involved in sales, so I do not deal with the pricing aspect directly. I give the cost of the solution a four out of ten since it is not a cheap product.

What other advice do I have?

I recommend the solution for its features like multi-cloud networking and easy integration with DevOps tools. However, cost comparisons with other services show a significant difference.

I'd rate the solution ten out of ten.

    James S.

F5 Shape Bot

  • November 01, 2022
  • Review provided by G2

What do you like best about the product?
The F5 Shape Bot Defense is straightforward to use. You need to put it on your head, and it will do its job.
What do you dislike about the product?
My biggest complaint is that the bot is not always accurate when shooting the ball. Sometimes it will hit the ball too high or too low, and it doesn't always make contact with the ball.
What problems is the product solving and how is that benefiting you?
F5 Shape Security provides a bot defense solution that is helping to protect my online presence from bot attacks. This benefits me by helping to keep my online presence safe and secure from potential bot attacks.

    Information Technology and Services

Brilliant ! No wonder they are leaders in their space

  • October 29, 2022
  • Review provided by G2

What do you like best about the product?
From a biz perspective, dramatically reduces risk of online automated attacks, breaches of web and mobile apps
What do you dislike about the product?
Not easy to see, always gauge the efficacy of the solution. Not clear exactly what the AI algorithms are looking for
What problems is the product solving and how is that benefiting you?
reduced hassles (friction) for returning genuine users of our systems
Protect vital web, mobile apps from fraud, breach and importantly abuse

    Juan José T.

Good security practices

  • October 27, 2022
  • Review provided by G2

What do you like best about the product?
They stay up to date on security issues and give that feedback.
What do you dislike about the product?
the complexity of the tools,from there the rest I see everything fine
What problems is the product solving and how is that benefiting you?
Remote administration of equipment, security with users, and that helps optimize time

    Marc W.

Promon / F5

  • October 27, 2022
  • Review provided by G2

What do you like best about the product?
the new integration /offering with Promon
What do you dislike about the product?
Ease of use was not the best but with Promon now, it's much faster
What problems is the product solving and how is that benefiting you?
Intregating F5 into our mobile apps

    Huseyin D.

Strong Cloud Security Platform

  • October 27, 2022
  • Review provided by G2

What do you like best about the product?
First of all, it is working entirely on a cloud platform and doesn't need a physical server. It has many platforms ready for engagement. Always keeps being updated for newer threats.
What do you dislike about the product?
Not so easy to set up for first time use. You will need a bunch of time or get support from F5 team. Also it's pricing is little bit higher than other compepitors.
What problems is the product solving and how is that benefiting you?
We are using F5 for our cloud security. Also we are planning to use it on our cloud platforms and solutions, too.

    Vamsi M.

Best software for Web attacks and Fraud detection

  • October 27, 2022
  • Review provided by G2

What do you like best about the product?
Able to detect fraud attacks for our web and mobile applications.
What do you dislike about the product?
Honestly speaking, we haven't found any issues with this software at the moment.
What problems is the product solving and how is that benefiting you?
Fraud detection, web attacks, and Bot detection

    Imran khan P.

One of most used hardware loadbalancer

  • October 27, 2022
  • Review provided by G2

What do you like best about the product?
This f5 shape security helped us in avoiding frauds in our banking applications especially for scraping and unauthorised login
What do you dislike about the product?
I could see no issues or drWbacks with this
What problems is the product solving and how is that benefiting you?
I could able to automate the unauthorized loggin and eliminate the certain ip address requests coming to our web servers

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