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Reviews from AWS customer

2 AWS reviews
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    James Scot

Automation has transformed endpoint deployment and streamlines multi-vendor network operations

  • March 25, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Cisco Crosswork Network Insights is that we deployed it to automate the workloads for our service provider environment, and we are going to eventually manage 700 plus endpoints at the end of the project.

A specific example of how I use Cisco Crosswork Network Insights with those workloads is that it has been great at reducing the workload our engineers face on the day-to-day aspects of their jobs, and it has also been able to reduce the time it takes to provision a device while using NSO and has provided valuable data to assist in troubleshooting network-wide issues. Cisco Crosswork Network Insights has been a pivotal aspect to our multi-million dollar network refresh.

What is most valuable?

The best features that Cisco Crosswork Network Insights offers include a single pane of glass, multi-vendor comparison, and the ability to reduce engineer workload.

The single pane of glass and multi-vendor comparison features help my team day-to-day because with the single pane of glass, we are able to manage everything at a single place, hence saving a lot of time, and the administration becomes very easy. Additionally, there is real-time network monitoring and analytics, multi-vendor and multi-domain support, scalable AI-driven insights to make data-driven decisions easy, and a modular application ecosystem with open APIs.

Cisco Crosswork Network Insights has empowered our team to deploy network devices at customer locations more efficiently than ever before, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes.

Cisco Crosswork Network Insights has positively impacted my organization by enhancing automation for endpoint deployment, hence saving a lot of time, and network usage statistics delivery to the end user's environment has been quicker.

What needs improvement?

Cisco Crosswork Network Insights is not an easy tool to use.

It is not an easy-to-use product and thus requires some training to ensure that it can be used to the best of its capabilities.

For how long have I used the solution?

I have been using Cisco Crosswork Network Insights for five years.

What do I think about the stability of the solution?

Cisco Crosswork Network Insights is very stable, and I have not experienced any downtime.

What do I think about the scalability of the solution?

Cisco Crosswork Network Insights is very scalable, and it can handle my organization's growth well.

Cisco Crosswork Network Insights supports large and complex environments.

How are customer service and support?

The customer support is very proactive and responsive compared to other competitors.

Which solution did I use previously and why did I switch?

Previously, we used Juniper and SolarWinds Engineer's Toolset.

We decided to switch from Juniper and SolarWinds Engineer's Toolset to Cisco Crosswork Network Insights because they were a bit more expensive, they were not providing what we needed, especially to automate the workloads of our services, and the customer support from their side was not as quick to respond and was less powerful.

What was our ROI?

I have seen a return on investment because Cisco Crosswork Network Insights has enhanced automation for endpoint deployment, hence saving a lot of time, and network usage statistics have been great because it helps us make data-driven decisions easily. Delivery to the end-user environment has been quicker and more efficient, hence improving our productivity overall in my organization.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing is that the prices are good.

Which other solutions did I evaluate?

Before choosing Cisco Crosswork Network Insights, I evaluated other options, including Progress WhatsUp Gold.

What other advice do I have?

Cisco Crosswork Network Insights has been very fundamental and robust and helpful in my organization, empowering our team to deploy network devices at customer locations more efficiently than ever, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes. It has enabled us to be more consistent and repeatable in our sets of tasks and helps us improve our operational efficiency and service quality.

Cisco Crosswork Network Insights has been a pivotal aspect of our multi-million dollar network refresh, making it a great tool that enhances automation for endpoint deployment, hence saving a lot of time and cost.

When used fully, Cisco Crosswork Network Insights provides valuable data that network engineers would otherwise have to hunt for on their own.

I rate Cisco Crosswork Network Insights a nine out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Raaj Adda

Unified views have simplified network management and have reduced operational overhead

  • December 02, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Cisco Crosswork Network Insights involves Cisco products.

A specific example of how I use Cisco Crosswork Network Insights includes Cisco UCS blade servers, Cisco UI, and Cisco SAN fabric.

What is most valuable?

The best features Cisco Crosswork Network Insights offers are Cisco UCS servers.

The feature that stands out to me about Cisco UCS servers is the management.

Cisco Crosswork Network Insights has impacted my organization positively as it has saved a lot of time, reduced management overhead, and simplified operations through a single pane of glass.

Looking in one UI, I see all the network connections, ensuring everything is in order from having that simplified management and single pane of glass.

What needs improvement?

Cisco Crosswork Network Insights is really good, but we just need to get updates.

For how long have I used the solution?

I have been using Cisco Crosswork Network Insights for two years.

What do I think about the stability of the solution?

Cisco Crosswork Network Insights is stable.

What do I think about the scalability of the solution?

The scalability of Cisco Crosswork Network Insights is good.

How are customer service and support?

The customer support for Cisco Crosswork Network Insights is good.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

We are using Cisco Crosswork Network Insights for the first time, so I did not previously use a different solution.

How was the initial setup?

My experience with pricing, setup cost, and licensing is all good.

What about the implementation team?

I purchased Cisco Crosswork Network Insights through the AWS Marketplace.

What was our ROI?

I have not seen a return on investment yet; we are still working on it.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing is all good.

Which other solutions did I evaluate?

We did not evaluate other options before choosing Cisco Crosswork Network Insights; we are just working on this.

What other advice do I have?

My advice to others looking into using Cisco Crosswork Network Insights is that it is good, and I will advise them to use it, especially from a scalability perspective. I give this product a rating of 9 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


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