Endpoint Central MSP (500 Computers | Single User) - Endpoint management

What do you like best about the product?

Endpoint Central gives us a lot of functionality in one product. Imaging computers and installing Windows updates has become much easier. The ability to install BIOS updates is also useful.

We like that we can give users admin access to specific apps when needed without having to give them full admin rights on the computer.

Software deployment is relatively easy. There a quite a lot of predefined software packages. Creating our own software packages isn't too difficult.

We have found managing BitLocker is much easier than group policy and auto rotation of the BitLocker keys is useful.

Dex has been very helpful in tracking down computer issues. It has allowed us to be more proactive on issues rather than waiting for end users to report on problems.

The inventory tracking has saved us quite a bit of time over our previous tools. It has pulled in all necessary information, including warranty dates, without having to manually create any custom fields.

Lastly the interface is easy to use, and we have found it very responsive.

What do you dislike about the product?

The OS deployment feature hasn't been integrated with the software deployment feature. That means either creating software packages in two places or installing software to an imaged computer as a second step once finished.

What problems is the product solving and how is that benefiting you?

Endpoint Central is helping with inventory tracking for both hardware and software. While we haven't implemented it yet, we intend to use the DLP and USB storage access features. The Threats & Patches module helps improve security.

What do you like best about the product?

I find the ease of use of ManageEngine Endpoint Central to be one of the best aspects of the product. Despite the many features it offers, it's not hard to find exactly what I'm looking for. The initial setup was very easy, and within a few hours, I started deploying it through Group Policy. Also, it ensures devices receive patches and alerts upon failure, helping us remain compliant with our accreditations.

What do you dislike about the product?

Some menu items could be in a different section. While it's easy to navigate, you'll find some menu items in a different section than you'd expect.

What problems is the product solving and how is that benefiting you?

I use ManageEngine Endpoint Central for patch management and computer inventory, ensuring devices get necessary patches and compliance with accreditations.

What do you like best about the product?

A lot of useful tools in a single product, best endpoint manage platform in my opinion

What do you dislike about the product?

Many tools in a single product could be hard to learn initially, some functions could sometime be hard to find

What problems is the product solving and how is that benefiting you?

Orchestration of updates, manage of vulnerabilities, remote control, OS deployment, Sw deployment

What do you like best about the product?

Managing endpoints is very easy, and the support is very quick as well.

What do you dislike about the product?

I have run into issues, but support has been able to resolve all issues.

What problems is the product solving and how is that benefiting you?

Endpoint Central is able to do remoting into devices, 3rd party app patches, and queries for device information.

What do you like best about the product?

Easyness of use and intuitive interface.

What do you dislike about the product?

The inability to have a supervisor that can see all users activity

What problems is the product solving and how is that benefiting you?

Endpoiint management and completessness of vision

What do you like best about the product?

Endpoinc central has really nice price for the product. It can be integrated to AD, Knox Mange, Entra ID. Support is very helpful

What do you dislike about the product?

Missmatch between documentation and real product. Some feature can be turn on only trough support contact and it must be business use cases

What problems is the product solving and how is that benefiting you?

First problem is third party app an keep them update. For me manually do it for 20 apps takes me 2 days weekly and even then they are not 100% actuall. Thanks to Endpoint Central i recive back 16h weekly on diffrent tasks.

What do you like best about the product?

It provides centralized management of endpoints, enabling patch management, software deployment, remote troubleshooting, and security enforcement from a single console.

What do you dislike about the product?

The interface can feel complex for new users, and some advanced configurations come with a learning curve before you can fully utilize the platform.

What problems is the product solving and how is that benefiting you?

ManageEngine Endpoint Central helps address endpoint management challenges by bringing patch management, software deployment, asset tracking, and remote support into one centralized platform. By reducing manual effort, it supports stronger security compliance and saves time, making it easier to manage all devices efficiently from a single place.

What do you like best about the product?

ManageEngine Endpoint Central support has been very helpful when troubleshooting issues. What I appreciate most is that they are willing to review logs and investigate the problem instead of immediately pointing the finger at Microsoft or another vendor. That approach makes the support process feel more collaborative and productive, and it helps us get closer to the actual root cause instead of wasting time going in circles.

What do you dislike about the product?

Sometimes an Endpoint Central update can unexpectedly break certain features, such as remote control. This has happened before where the issue turned out to be related to the agent, and the recommended fix was to reinstall the agent on the client machine.

The challenge is that many of our clients are offsite, and we rely on Endpoint Central specifically for remote support. So when the remote control feature is impacted and the fix requires reinstalling the agent locally, it creates a difficult situation. It would be helpful if agent repair or recovery options were more reliable and easier to perform remotely.

What problems is the product solving and how is that benefiting you?

ManageEngine Endpoint Central helps us with auto patching and remote control, which are very useful for managing endpoints and supporting users remotely.

However, for software deployment, I do not feel it can fully replace PDQ Deploy yet. The experience has been inconsistent for us. For example, earlier today I tried to install Adobe Reader on a PC through the self-service portal, but the installation failed. This has been an on-and-off issue for a long time.

Overall, Endpoint Central is beneficial for patching and remote support, but I would like to see software deployment become more reliable and consistent.

What do you like best about the product?

The ability to use it for patching, remote support of endpoint, mobile device management and many other things, make it invaluable

What do you dislike about the product?

The remote control agent can be problematic.

What problems is the product solving and how is that benefiting you?

Efficiency of staff, through configurations/system tool settings and helping us be proactive around patching.

What do you like best about the product?

The tool itself is good but still there are lots of improvement scope is more to meet enterprise demand which are available in other tool

What do you dislike about the product?

Some of the basic feature are not visible and some condition or feature are available in one module but not in sync to all other module hence to decide deployment it's really difficult to follow standard practice

What problems is the product solving and how is that benefiting you?

Vulnerability fix from patches is easy, automated patching s also easy apps deployment and inventory are working with with API connection with manufacture