Iru

What do you like best about the product?

I like that Iru is easy to use thanks to a set of standard modules, but it also gives me a lot of freedom to perform advanced system management tasks. The combination of CIS level 2 modules, endpoint detection & response, and vulnerability management makes weekly and daily checks much easier and gives me a good overview of which devices need attention.

What do you dislike about the product?

Sometimes it's difficult to find specific settings, and when I ask the bot, I don't always get the right answer. This means I have to wait for a support representative, which can sometimes take a while.

What problems is the product solving and how is that benefiting you?

Iru removes a bulk of maintenance tasks, giving me more time for other tasks. Thanks to the modules for CIS certification, endpoint detection, and vulnerability management, checks are easier and I get a good insight into the devices that need attention.

What do you like best about the product?

Iru helps reduce our need for full-time IT staff, making remote IT management more straightforward. Iru integrates really easily with our Google Workspace and Apple Business Manager, which helps us automate new employee and offboarding employee workflows. The support team is also responsive.

What do you dislike about the product?

Some parts of the interface are not designed for non-IT folks, so for our specific use cases and with our specific team, it would be helpful if there were more non-technical support features.

What problems is the product solving and how is that benefiting you?

Remote IT management, which allows us to manage all devices across the company in a simplified way

What do you like best about the product?

Simple, high level view of vulnerabilities by machine.

What do you dislike about the product?

No downsides, very happy. I suppose I wish it was cheaper, but that's all! We are a small place, so a smaller minimum would be better for us.

What problems is the product solving and how is that benefiting you?

We are often asked by clients how in control we are of our Mac estate, and it's very useful to be able to answer that we have a high level of visibility and control.

What do you like best about the product?

It's easy and efficient. It's genuinely a lifesaver for IT, Ops, Compliance. I would not be without it.

What do you dislike about the product?

Not much. The name change was a pain. But that's ok.

What problems is the product solving and how is that benefiting you?

Centralised visibility and control of our devices. Asset assignment. It's how we prove end device management for our ISO 27001 controls.

What do you like best about the product?

Been using Iru for a while now and it's become one of those tools I don't think twice about anymore. It just works.

UI/UX is clean and doesn't overwhelm you. Everything's where you'd expect it to be, and I didn't need a manual to figure out the layout. Navigating between devices, scripts, and policies feels natural, and the dashboard actually surfaces the stuff you care about instead of burying it.

Integrations are solid - the big ones you need for an MDM to work, work well (Entra, Apple Business, Autopilot).

Performance has been solid. Scripts run reliably, the agent doesn't eat resources, and I'm not sitting around waiting for things to sync. Multi-endpoint stuff stays snappy even as we've scaled up.

Pricing/ROI makes sense for what you get. It's not the cheapest thing on the shelf, but the time it saves easily justifies the cost, especially when you factor in how much manual remediation work it takes off your plate. The value shows up fast. I'm able to turn around replacement laptops in very short order and onboardings are pretty much solved.

Support/Onboarding was smoother than I expected. Getting set up didn't drag out, and when I had questions the team was responsive and actually helpful rather than sending canned replies.

AI/Intelligence features are nice though I admittedly don't use them much. I think the AI support bot is actually quite good, though. It handles a lot of my questions without escalating to a human. While I always prefer a human - the AI bot has good context.

All in all, easy recommend. It's reliable, thoughtfully built, and pays for itself.

What do you dislike about the product?

The Windows capabilities were rolled out a bit quickly with some things not fully solved yet. Not a huge issue - we were on Iru specifically for our Mac fleet. They have been rolling out features for Windows regularly though and we have been able to migrate from InTune.

Integrations could potentially use some work. There just aren't many so we have to use the API to sync to our asset database/ITSM.

What problems is the product solving and how is that benefiting you?

Device management is generally solved with Iru. I've used InTune, I've used Addigy, used various RMMs (I know not the same category but overlaps) and Iru is super refreshing with how things just work well without much fuss.

What do you like best about the product?

It makes administering our mac estate very straight forward. We can quickly find most common apps as auto apps or add in custom apps without difficulty.

It gives me a way to make sure all my mac estate is as straight forward as it could be

What do you dislike about the product?

Nothing comes to mind. I've never found an issue with it

What problems is the product solving and how is that benefiting you?

As a primarily Windows company moving to using more macs, it makes dealing with the new devices so much easier.

Its quick to use, quick to integrate with our other products and showed a fast ROI for us

What do you like best about the product?

The zero-touch deployment has been a game-changer for us. New Apple devices arrive, enrol automatically, and land in the right configuration without any manual setup. It's cut down significantly on the time our we spend on device provisioning. Its depth of Apple-specific functionality stands out compared to more generic MDM platforms. Things like FileVault enforcement, automated OS updates, and Apple Business Manager integration just work, with none of the workarounds we needed with previous tools.

What do you dislike about the product?

Some of the more advanced policy configurations take a bit of trial and error to get right at first. Clearer in-platform guidance, along with a few practical examples for less common use cases, would make the initial setup easier.

What problems is the product solving and how is that benefiting you?

Iru gives us a single place to manage, secure, and monitor our device fleet, instead of relying on a patchwork of manual processes. As a result, we’ve had fewer gaps in our security posture and spend far less time chasing down individual devices. It also helps us demonstrate device compliance, encryption status, enrolment, and patch levels, which is important for our ISO 27001 and broader security audit requirements. Having that evidence readily available saves a significant amount of time when we’re preparing for audits or responding to customer security questionnaires.

What do you like best about the product?

Straight-forward service that works. Good UI/UX, performs as expected, and price has remained competitive.

What do you dislike about the product?

As a nonprofit, we'd like to see discount pricing and exceptions for price increases when there is not license growth. Technology management is hard enough for small organizations, and Iru has a chance to claim this market with good offers.

What problems is the product solving and how is that benefiting you?

Machine registration, tracking, and set up.

What do you like best about the product?

Jeenie runs an all-Mac fleet of about 40 endpoints supporting a healthcare-adjacent language services business. Our compliance obligations are real — SOC 2 Type II, HIPAA, GDPR, and we're currently working toward ISO 27001 and ISO 42001. Iru is what makes managing that fleet a part-time job instead of a full-time one.

The biggest win has been compliance evidence. When auditors ask us to prove full-disk encryption, we point to a FileVault profile enforced through Iru across every enrolled device, with escrowed recovery keys we can pull via the API. When they ask how our EDR agent gets deployed and stays deployed, we point to the Blueprint that installs and enforces it. Fleet inventory, per-device compliance status, profile enforcement — it's a screenshot away instead of a two-week evidence-gathering fire drill. For a small team, that difference is enormous.

Blueprints and Assignment Maps are the features I'd show any prospective customer first. Define the desired state once, assign it, and every Mac converges on it — new hires included. Custom Profiles and Custom Apps cover everything else, so we're never stuck waiting for a feature to exist. And the API means Iru fits into our workflows instead of forcing us into a console-only rhythm.

Onboarding a laptop is enrollment plus a Blueprint, not a checklist. Offboarding is handled remotely. Iru's managed local admin account has bailed us out of situations that would otherwise have meant a trip to Apple with proof of purchase.

Iru is one of the few tools in our stack I don't have to think about, which is the highest compliment I can pay a platform. The price and value I am getting from IRU are worth the cost. It has helped keep our fleet up to date and deploy new apps faster.

What do you dislike about the product?

I have no issues with IRU at this time.

What problems is the product solving and how is that benefiting you?

MDM, Patching, Vulnerability management

What do you like best about the product?

Easy to use and maintain. Great end user experience

What do you dislike about the product?

Not as verbose as other solutions. Cant use it specific tests

What problems is the product solving and how is that benefiting you?

I needed a platform to manage computers and push pokicies and applications to