Iru

What do you like best about the product?

Smooth, Ability to work with Windows and MacOS, Great customer service.

What do you dislike about the product?

Control of windows should be similar to Mac. Like lock feature to be added.

What problems is the product solving and how is that benefiting you?

Gives us the best way to manage our SaaS applications and manage the inventory.

What do you like best about the product?

Iru has been a great tool for managing our Mac hardware and ensuring compliance with our SOC2 controls.

What do you dislike about the product?

As a small team Iru can be expensive on a per device basis, which will improve as we grow. Over the next year we will consider upgrading to Core and including Windows and Android devices into Iru.

What problems is the product solving and how is that benefiting you?

We have very specific requirements for managing all hardware devices in the company, and Iru had the best performance for Mac products that we could find.

What do you like best about the product?

What I like most about Iru is how much easier it makes my day-to-day work. Managing devices can be a headache, especially when you’re supporting people remotely, but Iru keeps the whole process pretty straightforward. I can quickly push out applications, adjust configurations, and check in on devices without spending a lot of time trying to figure things out. The interface is clean and easy to navigate, which I really appreciate. Honestly, I don’t have any major complaints. It just works, and that’s exactly what I want from a tool I rely on regularly.

What do you dislike about the product?

Honestly, I haven’t had any major issues with Iru. If I had to point to anything, it would be the drag-and-drop functionality. Don’t get me wrong—it’s useful, but there are times when I wish I could simply select multiple items, or even use a “Select All” option, instead of having to drag everything around one by one. It’s really just a minor inconvenience, and more of a quality-of-life improvement than a real complaint. Other than that, I don’t have much to criticize.

What problems is the product solving and how is that benefiting you?

For me, the biggest benefit is being able to manage all our Apple devices from one place, especially since we're a remote company. Before having tools like Iru, managing devices and making sure everything was properly configured could take up a lot of time. Now I can push applications, enforce security policies, and make changes remotely without having to physically touch the device. It also makes onboarding new employees a lot easier since we can have their devices configured and ready to go with minimal manual work. Overall, it saves me time, cuts down on repetitive tasks, and lets me focus on other things that need my attention.

What do you like best about the product?

I really appreciate Iru for its zero-touch deployment and how it manages applications, making things smooth for new users. The support I get via chat is impressively swift, and I like the safety features it includes. The initial setup was pretty easy too, thanks to the help from the Iru helpdesk when needed.

What do you dislike about the product?

I think the detection system could be more intuitive. For instance, Google Chrome triggers detections all the time, and it would be great to be able to confirm all the risks at once across all devices. Right now, I can't clear detected issues with just one click, which is a bit inconvenient.

What problems is the product solving and how is that benefiting you?

I use Iru for its zero-touch deployment and managed applications, which simplify setting up our MacBooks. The swift support and safety features provide peace of mind.

What do you like best about the product?

I like how Iru allows us to apply policies and install applications remotely on Mac OS devices. It's great that it facilitates single sign-on with my Office 365 account. Additionally, Iru makes it easy to save or share files over OneDrive. The initial setup was super fine and could be done very easily.

What do you dislike about the product?

All looks good

What problems is the product solving and how is that benefiting you?

Iru enables single sign-on with Office 365 accounts, allows file saving/sharing through OneDrive, and supports remote application installation and policy application on Mac devices.

What do you like best about the product?

Iru makes Apple device management straightforward for a small IT team. Zero-touch enrolment with Apple Business Manager means new laptops arrive ready to use, and the Blueprints approach keeps configuration and compliance consistent without much manual effort. The admin console is clean and easy to navigate.

Iru integrates well with the rest of our stack, including Apple Business Manager and our identity provider, which keeps device management consistent with how we handle users and access. Performance has been reliable, with devices enrolling and checking in without issues. Day to day management is simple, and the console makes it easy to see device state and apply changes. Pricing is competitive for what you get compared with other MDM options. The support team is also really good, especially on the technical side, and they get to the root of issues quickly.

What do you dislike about the product?

Iru could do with more native integrations and app support, as there are still gaps that need workarounds. Some basic controls are missing too, such as managing updates for individual apps and the ability to turn off Iru Self Service notifications. These feel like core features for an MDM, and adding them would make day to day management smoother.

What problems is the product solving and how is that benefiting you?

Iru solves the problem of managing our macOS fleet without a lot of manual effort. Devices enrol automatically through Apple Business Manager, get the right apps and security settings on day one, and stay compliant over time. For a small IT team, that means less hands-on setup, fewer support tickets and a consistent, secure Mac experience across the company.

What do you like best about the product?

It was very simple to get setup and get all of our devices enrolled. Helped us get into compliance and report easily to Drata. Found and patched so many critical software vulnerabilities.

What do you dislike about the product?

Honestly nothing. We're a very small company with no dedicated IT staff and it's incredible easy to manage. Our customer success manager Alex is fantastic to work with and answers all of our questions. If I had to say something, I wish there was a self-service version for smaller companies.

What problems is the product solving and how is that benefiting you?

We are a bring your own device shop and were working towards SOC2 compliance. We needed to get everyone into minimum versions and security patches and also endpoint detection and response. We looked at some very big enterprise-y MDM solutions, but they all seemed like overkill. We could easily customize Iru for our use cases. It's minimally intrusive to our employees and keeps us in compliance.

What do you like best about the product?

Compared to other MDMs, I love the Iru Endpoint UX and UI. One feature I'm particularly fond of is the Blueprint mapping with conditional rules. It makes it easy to grasp at a glance what's applied to my devices. Support, both from the AI inside the actual platform and from humans through chat is also fantastic. Not having to wait for days to get answers to your questions keeps me productive.

What do you dislike about the product?

I've found it hard to customize software updates in a way that feels great for the end user. I want to enforce updates without being intrusive which is a challenge, perhaps not specific to Iru but a challenge nonetheless. I want to let my users defer mandatory updates up to a certain point, not be punished or surprised by them. I'm still new to Iru so might be a knowledge problem.

What problems is the product solving and how is that benefiting you?

patching, information gathering, performance, distribution of software, onboarding. This gives me so much more time to focus on other parts of my job.

What do you like best about the product?

Iru is fantastic for device management. It helps us manage all our devices in one place, push updates, implement security policies, and automate much of the setup. I really like how easy it is to use, with its friendly UI that delivers everything we need. The onboarding team was very helpful, making the setup process very easy.

What do you dislike about the product?

Nothing

What problems is the product solving and how is that benefiting you?

Iru helps manage all our devices in one place, pushes updates, and security policies, and automates much of the setup. It has an easy-to-use, friendly UI and delivered everything we need. The onboarding team was very helpful, making it very easy to get started.

What do you like best about the product?

The most obvious strength is device management. Settings and applications are created as Library Items, which can then be assigned via Blueprints. You can pick settings and apps from a list and configure them easily. There are also a number of items already available when you first sign up, which you can use as-is or copy and modify, making onboarding much easier.

You can build Blueprints for enrolled devices with a clean, straightforward drag-and-drop approach which supports conditional item management.

There is a Self Service feature which allows device users to install (and update) these preselected Library Items.

Although manual searches can be conducted to determine devices meeting certain conditions, there is an "Iru AI" feature that allows searches to be quickly performed to highlight devices.

With Apple Business, devices appear before they’re actually enrolled, which means you can preselect which Blueprint should be applied to each device and add tags in advance.

Another major benefit is the Endpoint Detection and Response (a paid for addition). One advantage is that it highlights security issues with installed software. If Library Items are configured appropriately, software and OS updates can happen automatically and, in some cases, be enforced. It also helps by showing the status of items that aren’t available for inclusion in the Library.

In addition, it continuously watches for suspicious behaviour on enrolled devices. Depending on how you configure it, it can either warn you or block the process, and the activity is flagged for admin users. It also integrates with Slack, which we’ve set up to post high-severity and suspicious issues so we can stay up to date more easily.

What do you dislike about the product?

Some Library items can be created using App Store licenses through Apple Business. The issue we’ve run into is that, unlike the Iru-managed Auto Apps Library Items, you can’t control update enforcement timing. As a result, we’ve had a few software items take longer than we’d like to update, which has occasionally pushed us into doing manual updates.

The EDR feature is mostly very useful, but there have been a few cases where Brew-installed items are flagged as an issue even though the relevant patches have already been installed.

Justifiable because of varying installation types - although Self Service allow Apps / Settings to be added by users, there is no automated uninstall facility provided by Iru. It is possible to create these ourselves using the different Library Item types though.

Finally, when updates are performed on a device, there can sometimes be a delay of several hours before the Vulnerabilities lists are updated.

What problems is the product solving and how is that benefiting you?

This allows us to reliably keep track of all devices and ensures that a strong security element can be enforced without difficulty.

One of the biggest overall benefits across all the features is how much time this product has saved us with Cyber Essentials certification and asset management. Honestly, it’s almost worth having purely for that reason alone.