Iru

What do you like best about the product?

Generally it is a clean interface, it functions pretty well and provides some functionality that is not typical for the sector. It can be cost effective for very basic things.

What do you dislike about the product?

I've used this service for 5-6 years at multiple companies, there have been no noticeable improvements that weren't solely due to improvements to Apple updates to the MDM infrastructure.

Their seemingly unnecessary rebrand forced us to rewrite our user-facing documentation as well as update scripts and other automations. I wasted close to 40 hours just dealing with their vanity project so that my existing systems continue work. They have not themselves updated a lot of their support documentation.

They don't allow even the most basic customization or white labeling. Why can't the name of the Self-Service app be customized to my company and logo? Other suppliers do this (and even Microsoft's "Company Portal" is at least self explanatory).

The API lacks even the most basic listing functionality (e.g. the ability to list all library items in my account or the ability to list all available Auto Apps)

When we migrated for this company I had to write several customer tools to determine the status of machines in the process, because the Kandji migration tool did not provide any status on where a machine was in the process until it was fully migrated.

They moved basic administrative features from the basic product to the EDR product without notice.

What problems is the product solving and how is that benefiting you?

Managing macOS devices, onboarding new devices.

What do you like best about the product?

Easy to use, with solid reports and clear documentation. Integration with third-party tools is also a plus.

What do you dislike about the product?

The change they made when they swapped the name from Kandji.

What problems is the product solving and how is that benefiting you?

Automated updates in both apps and macOS.

What do you like best about the product?

The simple and easy to use UI makes navigating the dashboard incredibly intuitive and straightforward for managing our devices daily.
The ability to upload our own app packages helps to make deployments easy for end users.

What do you dislike about the product?

Forcing updates of custom apps is a bit tedious because it requires setting up an explicit audit and enforce mechanism every time, but that is understandable as they are custom apps.

What problems is the product solving and how is that benefiting you?

Iru makes managing our MacBook estate incredibly straightforward. It helps us automate device configurations and software deployments effortlessly. The biggest benefit for us is the continuous compliance monitoring, which ensures all endpoints strictly adhere to the security standards required for our various industry accreditations without demanding manual audits from our IT team.

What do you like best about the product?

I love the simplicity of using Iru, which makes managing blueprints very easy. The application is always up to date, and the UX/UI is well thought out, which is really a plus. I also find that the support from the Iru team is quick and efficient.

What do you dislike about the product?

It is not possible for variables like the competitor Jamf Pro.

What problems is the product solving and how is that benefiting you?

Iru makes it easy to deploy applications and scripts, enroll Macs, and manage blueprints with ease of use and responsive support.

What do you like best about the product?

Iru has been fantastic in getting us an easy-to-use MDM for all of our MacOS and iPadOS devices. The management for us has been very easy, and it has been extremely simple for the users to be able to get all of their required apps from the self-service portal.

What do you dislike about the product?

Our org has not had any issues with Iru as of yet.

What problems is the product solving and how is that benefiting you?

Iru has provided us with an easy-to-use MDM solution for our MacOS and iPadOS devices

What do you like best about the product?

Simple integration into our Apple devices

What do you dislike about the product?

The IRU interface offers lots of options, which can make the initial onboarding feel difficult.

What problems is the product solving and how is that benefiting you?

Compliance and user setup

What do you like best about the product?

Very easy to use. Absolutely effortless MDM for Mac devices in particular. Autoapps are a lifersaver. Keeping apps up to date using something like Intune is such a pain. Happy to see there is an active desire to listen to new feature requests, and that they have expanded to Windows devices last year.

What do you dislike about the product?

Some documentation is unclear about what IS automated by Iru, and what is not. I would love for more in-depth reporting of devices within our estate, and finer, more granual controls over what cannot be installed by users.

What problems is the product solving and how is that benefiting you?

This is perhaps one of the easiest MDM platforms I've ever used in my career. Straightforward for onboarding of devices and maintaining version control.

What do you like best about the product?

Intuitive (we have no IT team today) and great sales service

What do you dislike about the product?

There's nothing we dislike about Iru today.

What problems is the product solving and how is that benefiting you?

Easy & intuitive software - easy to integrate and adopt. Compatible with Apple Business account

What do you like best about the product?

Easy to use, even for non-IT people in the business. When we run into access issues or need to onboard a new starter onto an existing machine, IRU makes the process straightforward and hassle-free.

What do you dislike about the product?

I don’t really have anything I dislike. There are a few areas that could still be improved, but overall they’ve listened to feedback and have implemented changes well over time.

What problems is the product solving and how is that benefiting you?

In a world where most of the workforce is remote, IRU is essential for us to manage our hardware.

What do you like best about the product?

Lots of features all for the Apple ecosystem.

What do you dislike about the product?

More comprehensive than we needed and thus a little higher priced per device for what we need to do

What problems is the product solving and how is that benefiting you?

Helping to keep all devices up to date on software, tracking devices if they are lost or stolen, or we need to lock them down. Simple onboarding setup of device for our employees.