Iru

What do you like best about the product?

Operating in the background. No need to manage anything on a daily basis.

What do you dislike about the product?

Some pop-ups here and there, but not anything terrible.

What problems is the product solving and how is that benefiting you?

Automating what needs to be done in the back to make sure that the business is on par with the tech needs that have to be met. Regular updates that I don't need to work on.

What do you like best about the product?

The simplicity it adds to automation within my org is a huge weight off the shoulders of my team.

What do you dislike about the product?

At times, it can be challenging to manage the more granular pieces of apple products in my org.

What problems is the product solving and how is that benefiting you?

With a small team, such as mine, Iru has been a huge aid in automating the daily operations.

What do you like best about the product?

The UI is clean and simple to use, yet it still offers a great range of features.

What do you dislike about the product?

Nothing much to add right now. I’m just looking forward to more PC Windows features.

What problems is the product solving and how is that benefiting you?

It’s a seamless MDM solution for our Macs, and it’s been working great so far.

What do you like best about the product?

Ease of use. It's the best Mac management software out there. I like that it can have EDR and vulnerability management integrated into the platform. Support team is good. The system is under active development and improving all the time.

What do you dislike about the product?

Windows support is basic, but getting better. Most of my dislikes are nitpicks are getting fixed.

What problems is the product solving and how is that benefiting you?

Managing my remote Mac fleet. Helps me keep an eye on device and secure them. Makes setup quick and easy and enforces apps and settings easily.

What do you like best about the product?

The MDM is easy to use, and its complexity can scale according to the needs of the organization. An essential tool in our Apple device fleet

What do you dislike about the product?

Pushing a one-off change to a single device is more complicated than it needs to be, and the UI doesn’t consistently show who owns the device across all GUIs. On top of that, some devices don’t seem to pick up their proper name and end up with a generic “MacBook Pro” label, which makes them hard to identify.

What problems is the product solving and how is that benefiting you?

Streamlines MacBook deployment at scale

What do you like best about the product?

Iru makes it easy to enroll, deploy, and manage devices and apps.

What do you dislike about the product?

Windows on Iru is still new and has bugs that need to be fixed and needs more features.

What problems is the product solving and how is that benefiting you?

It makes managing Mac devices easier and now Windows devices too.

What do you like best about the product?

I like Iru's consolidation and ease of use, which makes managing everything smoother. I also value the endpoint management feature.

What do you dislike about the product?

I find there are not enough customization options.

What problems is the product solving and how is that benefiting you?

I use Iru for mobile device management on Mac and PC. I like its consolidation and ease of use.

What do you like best about the product?

It's def a step above the Device Management offerings out their in the market today, and onboarding and roll out has been pretty smooth.

What do you dislike about the product?

We can't fully transfer an old device without fully factory resetting.

What problems is the product solving and how is that benefiting you?

We are scaling so needed a device management platform to help us secure devices along with being SOC 2 compliant

What do you like best about the product?

I like the ease of use of the program. It allows someone with no background in integrations of MDM software to learn quickly and efficiently to better manage their devices. Support is good, either through the IRU AI or speaking to a support representative. I have had no issues with performance, and there have been no issues with connections to the software.

What do you dislike about the product?

I think something that could be improved is ease of access to your Iru account manager. Our organization had a previous rep, and we were not made aware of the change. The good thing is, we had no need to speak to them as the environment is pretty self sustainable once it is set up. Better communication is one thing I would suggest.

What problems is the product solving and how is that benefiting you?

The integration of Windows devices for management is interesting. We came on when it was Kandji and only managed apple devices, however, I could see how having the windows option is enticing to other companies and to my own in the future.

What do you like best about the product?

Iru is our primary MDM and helps us manage a mixed fleet of Mac and Windows devices effectively. The single console for device management, endpoint protection, and vulnerability data saves us a lot of time, especially for a primarily Mac shop. I like how Iru has consolidated our tools and provided a one-stop-shop for our fleet management needs. The reporting feature, which allows us to easily pull data, is also a big plus. Passport and Liftoff stand out as some of my favorite features. Passport keeps local accounts in sync with our IdP, so I stop getting tickets about mismatched local logins, while Liftoff ensures users get fully configured laptops from day one, making deployments seamless. Initially setting up Iru was pretty easy, and the team supported the rollout, allowing us to start the phased rollout immediately afterward.

What do you dislike about the product?

I feel Windows management is a step behind, which I kind of expected since it's a Mac-first product, but I'd like them to bring more control for Windows machines as well. I still handle some compliance-related controls with a custom script, which is a bit of a hassle. Also, I find the rebrand created some friction in documentation. Searching for stuff related to MDM has Kandji stamped over it, so it's hard to pin down exact up-to-date information. The AI agents sometimes trip up when I'm searching for solutions online, which isn't exactly a product flaw, but it is a rough edge that I hope will be cleaned up over time.

What problems is the product solving and how is that benefiting you?

Iru solved tool sprawl by consolidating device management and security, reducing dashboard time and eliminating duplication. The single console saves time, and features like Passport and Liftoff streamline deployments, making fleet management manageable for our small IT team.