What do you like best about the product?

I really like how easy it is to use and the clean, modern interface. Deployment across our MacBook fleet is also straightforward. Support has always been wonderful, and the integrations support team is especially helpful. The performance of the tool has consistently been great, and the pricing value it brings is a bonus.

What do you dislike about the product?

The AI capabilities haven’t been the most useful so far, but we’re still eager to test out the Iru MCP soon.

What problems is the product solving and how is that benefiting you?

It currently handles the management of our MacBook fleet and the distribution of our enterprise-wide apps right from the start during the liftoff process. It’s also been very helpful for tech upgrades and new-hire onboarding, making those rollouts and setups much smoother for our team.

What do you like best about the product?

Easy to implement and deploy. The chat support is super helpful and always responsive. The documentation is also clear and useful.

What do you dislike about the product?

Navigation in the UI—especially after migrating from the Kandji UI and Iru’s UI—has been a bit frustrating. I’d really like more modular windows so I don’t have to click back as often, and so moving between sections feels smoother and more efficient.

What problems is the product solving and how is that benefiting you?

centralized management, security, compliance

What do you like best about the product?

The ease of use. It's very intuitive to use.

What do you dislike about the product?

I don't like how theres not a way to whitelist apps. I'd love to have the ability to have a whitelist of apps to install and block everything else.

What problems is the product solving and how is that benefiting you?

Its our MDM, without it we wouldn't be able to manage our fleet.

What do you like best about the product?

We were in need of an easy to deploy Apple management platform to roll out policies and applications. This fit our needs and was very easy to use.

What do you dislike about the product?

The integration with the mac and how sign-in is handled or deploying an existing mac to a new user can be challenging.

What problems is the product solving and how is that benefiting you?

We needed a platform to be able to manage contractor and employee apple devices, specifically by pushing only approved applications, limit administrative access, and push compliance policies. IRU allows us to do that.

What do you like best about the product?

Iru makes me look like a superhero with their robust MDM solution, extremely intuitive UI, and world-class support engineers ready to think out of the box and support your every need. They make my job incredibly easy to administer my endpoints, engineer custom solutions, and satisfy compliance and security requirements. I can guarantee that you won't have a better overall experience with any other MDM/EDR solution.

Integrations and User Experience
Iru's integrations with Okta Device Trust, their automated enrollment (OOBE), and custom branding allow me to have secure, user-friendly devices that I have complete management of. It doesn’t just "talk" to Okta; it lives within our identity flow. By leveraging the Iru Trust Fabric, we’ve achieved a true Zero Trust state where device posture directly dictates access decisions. My users get a "white-glove" enrollment experience that feels like a premium company benefit rather than a security hurdle.

Performance and AI Intelligence
The performance is where Iru really wins. Unlike legacy EDRs that hog system resources, Iru’s single, lightweight agent is virtually invisible. I get deep behavioral detection and real-time remediation without a single complaint about CPU spikes. This is all powered by the Iru AI engine, which isn't just a buzzword—it’s a force multiplier. It uses predictive modeling to kill malicious processes before they execute and automatically maps our live configurations to compliance frameworks like SOC2. It’s like having a senior security engineer and a compliance auditor working for me 24/7.

Pricing and ROI
While Iru is a premium investment, the ROI is massive because of tool consolidation. We collapsed our stack, firing separate vendors for EDR and vulnerability management and folding them into this one platform. We didn't just save on licenses; we gained back hundreds of hours of engineering time. The automation allows me to manage an entire global fleet with the efficiency of a much larger team, making the total cost of ownership incredibly low.

The "Superhero" Support
My favorite part of the experience is the support. They answer my calls immediately and are all very knowledgeable about their product, often going above and beyond to help create out-of-the-box solutions for my unique needs. In an era where most companies are moving toward frustrating automated chatbots, Iru provides immediate, expert human engineers who act as a literal extension of my own team. They don't just solve tickets; they help you engineer the future of your fleet.

What do you dislike about the product?

If I have one gripe, it’s that Iru’s Apple roots still show through occasionally. While their expansion into Windows management is moving at a breakneck pace, the Windows side of the house doesn't yet have the same 1:1 'magic' feeling that the macOS Blueprints have. I find myself occasionally reaching for custom scripts for Windows tasks that would be a simple toggle on a Mac. I’m obsessed with the platform, so I just want the Windows experience to hurry up and catch up to the masterclass they’ve built for Apple.

What problems is the product solving and how is that benefiting you?

The "Agent Fatigue" and Tool Sprawl:
Before Iru, I had to juggle separate agents for MDM, EDR, and Vulnerability Management. It was a nightmare of conflicting software and high system overhead. Iru solves this by collapsing the entire stack into a single, lightweight agent that handles everything from enrollment to threat containment.

The Identity Gap:
Most MDMs treat identity as an afterthought. Iru solves the disconnect between "who the user is" and "how healthy the device is." By integrating natively with Okta Device Trust, it ensures that a user can only access corporate apps if their device is managed and fully compliant in real-time.

Manual Remediation Drudgery:
I used to spend hours manually patching apps or chasing down CVEs. Iru’s Auto Apps and AI-powered autonomous remediation close the loop automatically—detecting a vulnerability and pushing the patch without me ever having to touch a ticket.

Complex Compliance Audits: Mapping technical settings to rigid frameworks like SOC2 or ISO 27001 used to be a manual spreadsheet exercise. Iru solves this with its Adaptive Evidence Mapping, which automatically collects and maps live device data to compliance controls.

My favorite benefit is that my Slack isn't blowing up with complaints. Between the silent, low-impact agent and the seamless OOBE (Out-of-Box Experience), the technology stays out of the users' way. They get a premium, branded experience from the moment they unbox their device, which makes the IT department look like a world-class service organization.

What do you like best about the product?

What I like best about Iru is the centralized visibility it provides over IT assets and software licenses. It simplifies tracking across servers, virtual machines, and user environments, reducing the need for manual spreadsheets and fragmented tools.

The reporting features are particularly valuable for audits and compliance checks, and the alerting system helps proactively identify potential licensing or configuration issues.

Overall, it saves time, improves governance, and brings more structure to IT asset management processes.

What do you dislike about the product?

Some advanced configurations and integrations require a bit of time to fully understand, especially in more complex IT environments. The initial setup could be more guided for first-time users.

Additionally, while the interface is clean, more customization options for dashboards and filtering would improve usability for larger infrastructures.

Overall, these are areas for improvement rather than major issues, but enhancing onboarding and UI flexibility would make the experience even better.

What problems is the product solving and how is that benefiting you?

Iru helps solve the problem of fragmented and manual IT asset and license tracking. Before using it, maintaining visibility over servers, virtual machines, and software licenses required spreadsheets and multiple tools, which increased the risk of inconsistencies and compliance gaps.

With Iru, everything is centralized and structured. It provides clear reporting and better traceability, which is particularly beneficial during audits and internal reviews.

This has reduced manual work, improved accuracy in license management, and increased confidence in our compliance posture. It also helps proactively identify potential issues before they become operational or financial risks.

What do you like best about the product?

The support and ease of the platform. I spend a lot of my job talking with different support agents and teams, and Iru's is by far the best. Being able to talk with not only a real person, but a true Mac expert has been huge when I've needed support with the platform!

What do you dislike about the product?

When the change from Kandji to Iru was made, the only thing that I disliked was when our renewal came around, the price increase with Iru was not discussed with us before we had the opportunity to inquire why we could not keep our original rate. In the end we were able to chat with our Iru rep and it was all fine!

What problems is the product solving and how is that benefiting you?

We are a fully remote, global team. Iru allows us to have maximum security across our devices not only to protect our employees, but also our clients. It ensures our clients know their information is safe with our team.

What do you like best about the product?

The interface, quick learning curve, and great customer service

What do you dislike about the product?

I wish I could do a bit more with the Slack integration

What problems is the product solving and how is that benefiting you?

It could potentially managed Windows devices as well as macOS devices.

What do you like best about the product?

I love that Iru made our first experience with MDM easy, seamless, and generally pleasant. The UX of their platform stands out to me because, as a small team, we can't spend a lot of time researching how things work with different vendors. With Iru, we don't have this issue, we're just able to do what we want. The initial setup was extremely easy. I also appreciate that we can use Iru with Google Workspace integration and Tailscale.

What do you dislike about the product?

Even though their documentation generally is very descriptive, sometimes it's easy to get lost there.

What problems is the product solving and how is that benefiting you?

Iru simplifies our first MDM experience by making it easy and seamless. Its UX lets us perform tasks without spending much time figuring things out, which is great for a small team.

What do you like best about the product?

I've used a few different top name MDM's and EndPotection platforms and for ease of set up and use, Kandji / IRU is my favorite. It allows me to be in one portal to review devices, vulnerabilities and build yy inspection readiness documents for certain exams like ISO and SOC2

What do you dislike about the product?

I don't always get the right answers from the AI bot

What problems is the product solving and how is that benefiting you?

For now, PC support is limited but the engineering team is looking to get it as advances as the Mac side of things