Iru

What do you like best about the product?

Been using Iru for a while now and it's become one of those tools I don't think twice about anymore. It just works.

UI/UX is clean and doesn't overwhelm you. Everything's where you'd expect it to be, and I didn't need a manual to figure out the layout. Navigating between devices, scripts, and policies feels natural, and the dashboard actually surfaces the stuff you care about instead of burying it.

Integrations are solid - the big ones you need for an MDM to work, work well (Entra, Apple Business, Autopilot).

Performance has been solid. Scripts run reliably, the agent doesn't eat resources, and I'm not sitting around waiting for things to sync. Multi-endpoint stuff stays snappy even as we've scaled up.

Pricing/ROI makes sense for what you get. It's not the cheapest thing on the shelf, but the time it saves easily justifies the cost, especially when you factor in how much manual remediation work it takes off your plate. The value shows up fast. I'm able to turn around replacement laptops in very short order and onboardings are pretty much solved.

Support/Onboarding was smoother than I expected. Getting set up didn't drag out, and when I had questions the team was responsive and actually helpful rather than sending canned replies.

AI/Intelligence features are nice though I admittedly don't use them much. I think the AI support bot is actually quite good, though. It handles a lot of my questions without escalating to a human. While I always prefer a human - the AI bot has good context.

All in all, easy recommend. It's reliable, thoughtfully built, and pays for itself.

What do you dislike about the product?

The Windows capabilities were rolled out a bit quickly with some things not fully solved yet. Not a huge issue - we were on Iru specifically for our Mac fleet. They have been rolling out features for Windows regularly though and we have been able to migrate from InTune.

Integrations could potentially use some work. There just aren't many so we have to use the API to sync to our asset database/ITSM.

What problems is the product solving and how is that benefiting you?

Device management is generally solved with Iru. I've used InTune, I've used Addigy, used various RMMs (I know not the same category but overlaps) and Iru is super refreshing with how things just work well without much fuss.

What do you like best about the product?

It makes administering our mac estate very straight forward. We can quickly find most common apps as auto apps or add in custom apps without difficulty.

It gives me a way to make sure all my mac estate is as straight forward as it could be

What do you dislike about the product?

Nothing comes to mind. I've never found an issue with it

What problems is the product solving and how is that benefiting you?

As a primarily Windows company moving to using more macs, it makes dealing with the new devices so much easier.

Its quick to use, quick to integrate with our other products and showed a fast ROI for us

What do you like best about the product?

The zero-touch deployment has been a game-changer for us. New Apple devices arrive, enrol automatically, and land in the right configuration without any manual setup. It's cut down significantly on the time our we spend on device provisioning. Its depth of Apple-specific functionality stands out compared to more generic MDM platforms. Things like FileVault enforcement, automated OS updates, and Apple Business Manager integration just work, with none of the workarounds we needed with previous tools.

What do you dislike about the product?

Some of the more advanced policy configurations take a bit of trial and error to get right at first. Clearer in-platform guidance, along with a few practical examples for less common use cases, would make the initial setup easier.

What problems is the product solving and how is that benefiting you?

Iru gives us a single place to manage, secure, and monitor our device fleet, instead of relying on a patchwork of manual processes. As a result, we’ve had fewer gaps in our security posture and spend far less time chasing down individual devices. It also helps us demonstrate device compliance, encryption status, enrolment, and patch levels, which is important for our ISO 27001 and broader security audit requirements. Having that evidence readily available saves a significant amount of time when we’re preparing for audits or responding to customer security questionnaires.

What do you like best about the product?

Straight-forward service that works. Good UI/UX, performs as expected, and price has remained competitive.

What do you dislike about the product?

As a nonprofit, we'd like to see discount pricing and exceptions for price increases when there is not license growth. Technology management is hard enough for small organizations, and Iru has a chance to claim this market with good offers.

What problems is the product solving and how is that benefiting you?

Machine registration, tracking, and set up.

What do you like best about the product?

Jeenie runs an all-Mac fleet of about 40 endpoints supporting a healthcare-adjacent language services business. Our compliance obligations are real — SOC 2 Type II, HIPAA, GDPR, and we're currently working toward ISO 27001 and ISO 42001. Iru is what makes managing that fleet a part-time job instead of a full-time one.

The biggest win has been compliance evidence. When auditors ask us to prove full-disk encryption, we point to a FileVault profile enforced through Iru across every enrolled device, with escrowed recovery keys we can pull via the API. When they ask how our EDR agent gets deployed and stays deployed, we point to the Blueprint that installs and enforces it. Fleet inventory, per-device compliance status, profile enforcement — it's a screenshot away instead of a two-week evidence-gathering fire drill. For a small team, that difference is enormous.

Blueprints and Assignment Maps are the features I'd show any prospective customer first. Define the desired state once, assign it, and every Mac converges on it — new hires included. Custom Profiles and Custom Apps cover everything else, so we're never stuck waiting for a feature to exist. And the API means Iru fits into our workflows instead of forcing us into a console-only rhythm.

Onboarding a laptop is enrollment plus a Blueprint, not a checklist. Offboarding is handled remotely. Iru's managed local admin account has bailed us out of situations that would otherwise have meant a trip to Apple with proof of purchase.

Iru is one of the few tools in our stack I don't have to think about, which is the highest compliment I can pay a platform. The price and value I am getting from IRU are worth the cost. It has helped keep our fleet up to date and deploy new apps faster.

What do you dislike about the product?

I have no issues with IRU at this time.

What problems is the product solving and how is that benefiting you?

MDM, Patching, Vulnerability management

What do you like best about the product?

Easy to use and maintain. Great end user experience

What do you dislike about the product?

Not as verbose as other solutions. Cant use it specific tests

What problems is the product solving and how is that benefiting you?

I needed a platform to manage computers and push pokicies and applications to

What do you like best about the product?

Enrolling new devices is straightforward, whether manually or automatically. Building out blueprints, adding applications to a roll-out and keeping them updated all work without fuss. Vulnerability views and detection inspection are clear enough that we can act on them quickly, which matters for keeping the organisation both functional and compliant with its obligations. Having used Kandji/Iru in previous organisations I have also enjoyed the integration with platforms like Vanta. Good value for what we get. As a small organisation we are paying for a tool that does device management and compliance evidence in one place, which for us replaces work that would otherwise sit with people who have other jobs to do.

What do you dislike about the product?

The Windows features are quickly catching up to the macOS support (like the EDR released this year) which is great but for a large Windows fleet more features need to be added.

What problems is the product solving and how is that benefiting you?

Iru is a great MDM for the organisation's laptop fleet. Having the ability to provide applications for users either through the self-service or through making them available automatically on their laptop is a big benefit. Also for a fleet without LDAP having the ability to have backup admin accounts and keys stored server side can save the day when remote users forget their credentials.

What do you like best about the product?

I use Iru for managing apple devices and appreciate that it generally does what it's supposed to and I don't have to think about it much. Meeting compliance requirements and enforcing minimum macOS versions across the fleet are beneficial, as they help ensure my team is up to date on security patches. Additionally, the initial setup was easy.

What do you dislike about the product?

Remote wiping and locking seems unreliable on Iru. I've tried it on several occasions, and it didn't appear to have any impact. I think it might be because of FileVault, but I'm not sure. It's also quite expensive.

What problems is the product solving and how is that benefiting you?

Iru helps meet compliance requirements and enforces minimum macOS versions, keeping my team updated on security patches.

What do you like best about the product?

It’s easy to use and have all the features we need

What do you dislike about the product?

Not the easiest to setup the library items and blueprints

What problems is the product solving and how is that benefiting you?

Our Mac instances setup and enforce of updates

What do you like best about the product?

The biggest win for us is provisioning. Our Apple fleet is company iPhones, company iPads, and Apple TVs in conference rooms, and before Iru none of it was truly managed. Getting a new user set up took me two to three hours between staging the device, loading apps, and walking them through data migration. Now I assign the device in Iru, hand it off, and the user powers it on. Blueprints handle enrollment, configuration, and app installs from there. That's a couple of minutes of my time instead of two to three hours.

Blueprints are the reason that works. The assignment logic is easy to reason about, so an iPhone for an office user and an iPad headed out to a jobsite land with different apps and restrictions without me maintaining two separate manual processes. Self Service also cuts down on requests, since users can pull approved apps themselves instead of opening a ticket. Enrollment completes reliably on the first try, and configuration changes push out to devices promptly rather than sitting in a queue.

The console is straightforward to navigate, which matters a lot when device management is one responsibility among many rather than a full-time job. Apple Business Manager integration has been reliable and has not needed babysitting.

Licensing is straightforward per device, and everything I need for iOS and iPadOS management is included without add-ons.

What do you dislike about the product?

Support is the weakest part of the experience. It's chat only, with no phone or email option, and some sessions have run over an hour with long gaps between responses. That's a hard model when you're troubleshooting something live on a device in front of you.

The clearest example: automated device enrollment with SSO during Setup Assistant was unreliable and would repeatedly get stuck. I worked it through a chat session, landed on a workaround where I manually assign each device on the Enrollment screen before it goes through Setup Assistant, and that was the end of it. Nobody followed up afterward to check whether it was resolved or to offer an actual fix. The workaround has a side effect too, since device owner only populates automatically when SSO runs during Setup Assistant, so I end up assigning users manually as well. Two manual steps back in a process that should be hands-off.

Onboarding was effectively self-serve. I got the tenant and figured it out from documentation. That was manageable for me, but a team without an admin comfortable digging through docs would feel the gap.

The 25-device minimum to add macOS management is also a real barrier for smaller Apple fleets. Plenty of organizations have a handful of Macs alongside a larger iPhone and iPad footprint, and the minimum makes consolidating onto one platform harder to justify.

What problems is the product solving and how is that benefiting you?

The core problem was that company data lived on phones and tablets we had no real control over. Devices go out to field staff and multiple offices, so they're rarely within arm's reach when something goes wrong. Iru gave us an actual answer to that.

"Lost Mode" is the feature I'd point to first. When a device goes missing, gets stolen, or is sitting with an employee who has already left and hasn't returned it yet, I can lock it down remotely instead of hoping for the best. The app data controls are the quieter but arguably bigger one. Controlling whether data can move from managed apps into personal ones means company information stays inside the apps we've approved rather than getting copied off into someone's personal cloud storage.

Offboarding used to be a loose end. Now wiping and reassigning a returned device is a few minutes in the console rather than a manual reset and rebuild, which means devices actually get recycled to the next user instead of piling up in a drawer.

Inventory visibility solved a problem I had underestimated. With devices spread across offices and job sites, I can see what we own, who has it, and what OS version it's on without chasing people down. VPP app and license distribution ties into that, so apps and licenses get pushed and reclaimed centrally instead of tracked in a spreadsheet.

The net benefit is that a distributed fleet is manageable by a small IT function without a dedicated device admin.