External reviews
External reviews are not included in the AWS star rating for the product.
We love Connect Path
What do you like best about the product?
Visual Dashboard, great for watching teams progress at a glance.
What do you dislike about the product?
Sometimes the reports aren't always in sync with Amazon Reports.
What problems is the product solving and how is that benefiting you?
Tracking the teams progress
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Contact Centre Configuration Engineer
What do you like best about the product?
View, Dashboard look, other agents available status on the right side bar.
Other services integration like Microsoft Teams, Dynamics etc.
Better Insights and Analytics and Flexibility for Customers.
Other services integration like Microsoft Teams, Dynamics etc.
Better Insights and Analytics and Flexibility for Customers.
What do you dislike about the product?
Many advantages but there are few that I can thinbk of maintaining Consistency Across Channels, training and adaptation for agents.
What problems is the product solving and how is that benefiting you?
It is unified experience, ensuring that customers can seamlessly switch between channels (chat, phone, email, social media) without losing context, creating a smoother journey.
Fantastic Team
What do you like best about the product?
ConnectPath CX has been a game-changer for us with its intuitive interface and seamless integrations. It has significantly improved our workflow and customer interactions. The support team has been outstanding, providing prompt and effective assistance.
What do you dislike about the product?
Everything is good and not much change is required.
What problems is the product solving and how is that benefiting you?
ConnectPath CX streamlines customer interactions and automates workflows, saving time and reducing complexity. It also enhances data integration, leading to improved decision-making and a better customer experience.
ConnectPath opt for Amazan Connect
What do you like best about the product?
ConnectPath has become an integral part of our customers' operations. I think ConnectPath understands the intricacies of how Amazon Connect and its API work, and they are making the best use of this Amazon Cloud Contact Center solution, from essential to advanced features. Its user-friendly interface is loved by our customers, and in fact, some customers don't even realize it operates on top of Amazon Connect. All in all, I appreciate how ConnectPath strives to keep the application up-to-date, and their timely resolution of any minor software-related issues is amazing. Keep up the good work!
What do you dislike about the product?
Nothing major, however, we did receive a few customer complaints about the historical report formatting, where it prints 'NA' for certain data metrics.
What problems is the product solving and how is that benefiting you?
There are quite a few feature that ConnectPath offers which includes Blind Tranfer, Ad-Hoc holiday schedules, soft ringtones, fancy looking interface.
System glitches
What do you like best about the product?
Easy to read for our agents, I like how you can categorize them.
What do you dislike about the product?
System issues, It will disconnect from calls or will not load properly.
What problems is the product solving and how is that benefiting you?
They haven't that I have seen.
ConnectPath review
What do you like best about the product?
ConnectPath is so ease toi navigate that's why I like it
What do you dislike about the product?
maybe because of pc specs, it so slow to load
What problems is the product solving and how is that benefiting you?
it solves the problem that we cant monitor the queue and our survey returns, it helps us to monitor both of that
A lot of issues with the platform.
What do you like best about the product?
It's cool that this exists. It can be helpful and it allows me to view what my team is doing at all times so I like that about it. I also like that we can move our statuses.
What do you dislike about the product?
It it laggy and calls drop all the time. The calls sometimes stay refreshing or they drop so that does not help us assist our customers to the best of ou ability.
What problems is the product solving and how is that benefiting you?
It allows us to reach our contacts quickly and to the best of our ability. We are able to record who we have called so that really helps for future references.
easy to navigate
What do you like best about the product?
easy to use, easy to understand, helpful for work
What do you dislike about the product?
I have not had any issues, I cannot say I dislike anything about it
What problems is the product solving and how is that benefiting you?
assisting me in contacting people
Connectpath and customer service
What do you like best about the product?
-Easy to make calls
- tracks inbound and outbound calls
-good internal team chat interface
- tracks inbound and outbound calls
-good internal team chat interface
What do you dislike about the product?
-Lead conversions and step by step progress of each person who books a dream job session should be better captured for everybody's easy access and follow ups.
- The homepage is of no relevance to a customer service person
- the reporting tab is of no relevance or use
- The homepage is of no relevance to a customer service person
- the reporting tab is of no relevance or use
What problems is the product solving and how is that benefiting you?
Solves reaching out to customers and showcasing products through the website for purchase
ConnectPath CX is very easy to use
What do you like best about the product?
Its very easy to log into. I havent had anyissues logging in to this site.
What do you dislike about the product?
I havent found anything that I dislike about ConnectPath CX yet.
What problems is the product solving and how is that benefiting you?
The ability to handle and track inbound and outbound phone call.
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