Consilium is a modern consulting firm focused on providing technology solutions.
Consilium's Managed Services for Amazon Connect provides end-to-end support for your entire CX (customer experience) infrastructure. From the development and management of Amazon Connect Contact Flows, to data visualization and analytics support, we're able to help provide world-class experiences for your customers by harnessing the power of AWS services and Consilium expertise.
Are you looking to transcend the antiquated world of traditional DTMF-based (push 1, push 2, etc.) IVR experiences. We can help provide your customers with rich, personal and authentic experiences using NLP (natural language processing).
Traditional contact center workforce management platforms are expensive. They are expensive to purchase, they're expensive to operate and they're expensive to support. Amazon Connect Workforce Management (forecasting, capacity planning and scheduling) changes all of that - let us show you how.
Are you looking to combine one of the world's largest CRM platforms with the most advanced customer engagement platforms on the planet? Consilium can help you leverage the power of Salesforce and Amazon Connect to provide world-class customer experiences and drive operational efficiency.
Consilium's team of Amazon Connect experts and engineers are able to help drive world-class customer experiences across a wide variety of industries. By leveraging the power of Amazon Connect Contact Flows, we're able to help drive personal, authentic and automated customer experiences using AI/ML and NLP (natural lamguage processing).
The antiquated world of user-based licensing has come to an end. Let us show you how we're able to help leverage Amazon Connect Cases to streamline case management, simplify your agent experience and eliminate unnecessary licensing costs.
Amazon Connect Tasks allows managers to assign tasks to agents based on business priority and agent expertise. Tasks are managed through the same routing, configuration, analytics, and management tools you use today in Amazon Connect.
In today's world, customer data exists across a variety of disparate platforms and data sources. Companies and organizations need a simple, scalable and highly-interoperable service that automates data ingestion and analytics to enable personal and authentic customer experiences.
We're able to help design and implement customer experiences using Apple Messages for Business and Amazon Connect. Customers can engage directly with your contact center from within the Messages application on their iPhone, iPad or Mac.
Transforming your legacy contact center technology can often feel overwhelming. Using Amazon Connect Contact Lens, you're able to leverage state-of-the-art NLP (natural language processing) and speech analytics to optimize your customer experiences and drive operational efficiencies throughout your organization.
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