Cognigy, a market leader in Conversational AI, powers up Amazon Connect to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. The Cognigy.AI platform enables next-generation customer service solutions, including Conversational IVR, Smart Self-Service, and Agent + Assist. In addition, Cognigy.AI gives enterprises all they need to deliver fully personalized multilingual services on all voice and chat channels 24x7. Over 500 brands worldwide trust Cognigy to create customer and employee service that is loved by everyone.
Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.
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