Technology company with professional services for observability.
In this service, Appoena implements the monitoring base, bringing visibility to the main components, the correlation between metrics, traces and logs, application and infrastructure dashboards, alerts, in addition to providing the team that will use Datadog with knowledge of everything that has been implemented.
Support only in Portuguese Specialized support in Datadog, essential for the continuity of the adequate use of the solution by the customer, where we guarantee daily proximity and support to the customer. Through this service, we can support and ensure that our customer uses Datadog, extracting value from the solution every day. Our service takes place through the service of tickets, which are contracted through a monthly package, where this package is not cumulative. The team's action takes place at the moment it receives the ticket, where an understanding is made and, in necessary cases, the team schedules a meeting with the customer for a better understanding of the occurrence. After all understanding, the team interacts through the ticket, passing the possible solutions or answering questions. For follow-up, a report is sent weekly to provide visibility into the consumption and evolution of open tickets.
The unique Datadog course 100% in Portuguese to train users to operate and implement the main features of the platform.
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