VoiceFoundry is passionate about customer experience. We specialize in the delivery of cloud-based enterprise contact center solutions and are uniquely focused on helping businesses improve customer engagement while maximizing the benefits of the cloud. Our expertise is focused on AI & natural language automation, CTI, enterprise integration, user experience design, analytics, and workforce optimization.
Business response and continuity is top of mind for organizations as they send employees home to self-quarantine, offices shut down and the need to implement a remote workforce rapidly rises- simply to avoid the possibility of spreading the virus. In particular, healthcare providers,...
VoiceFoundry enables customers to move from their “legacy” contact center environments to the Amazon Connect cloud-based platform by providing an extensive range of fundamental services including discovery and requirements workshops, design, deployment, migration, post support and in depth training bootcamps.
VoiceFoundry delivers advanced CTI integration for Amazon Connect, offering contact center agents the ability to easily look up customer profile information and deliver a more efficient interaction. Agents spend less time on tedious and redundant lookups, and more time focusing on...
showing 1 - 3