The Untangl mission is simple - Create the best customer and employee experience by making the complex simple. At Untangl, our team of technology experts and enthusiasts evolve transactional data into meaningful context and prescriptive actions, empowering all levels of your business. Founded from a deep contact center and consulting expertise, we provide more actionable solutions than traditional consulting companies and more focused solutions than technology-based companies.
A comprehensive Business Intelligence (BI) and reporting solution designed to empower your Amazon Connect platform beyond its default reporting capabilities. Built by operators for businesses of all sizes and sectors, check out our cost-effective, easy-to-use, and robust BI solution for your Amazon Connect data.
Employee desktop that unifies interaction controls with Amazon Connect, CRMs, and other data sources. Can be used for unified communication or contact center employees.
We have a team of experienced AWS professionals who specialize in developing patient experience software solutions. By leveraging our expertise, our clients gain the tools and resources they need to create seamless patient experiences. Our software is designed to be user-friendly and cost-effective, while also providing powerful features and functionality.
FocalPoints.ai is your employee development platform with an arsenal of tools, including Interaction Analytics, AI insights, and streamlined QA processes, designed to cut operational costs and elevate agent performance. Reshape your training strategies, deliver top-notch customer experiences, and supercharge your team's success.
Seamlessly integrate advanced interaction analytics into your customer service operations, unlocking the full potential of Amazon Connect. Capture, analyze, and optimize customer interactions like never before to drive better quality, compliance, and performance. Enhance your Amazon Connect capabilities with FocalPoints Interaction Analytics.
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