Ilinix is a modern consulting firm focused on developing next generation AI-enriched cloud contact center solutions.
Many organizations want the capability to improve the efficiency of their contact center’s quality analysis process. Contact Lens for Amazon Connect, a feature of Amazon Connect, helps organizations understand customers’ sentiments, conversation characteristics, and agent compliance...
Amazon Connect Chat allows your customers to chat with contact center agents from any of your corporate applications, on the web, or on mobile devices. Amazon Connect also offers native integration with Apple Business Chat, enabling your agents to support customers through the same...
Single sign-on (SSO) is an authentication mechanism that allows users to access multiple applications securely with a single set of credentials. Users no longer need to remember multiple usernames and passwords, allowing them to maintain a singular experience for authenticating into...
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