Blackchair has been a recognized leader in CX automation and optimization since 2005. The Blackchair Audit, Automation, Translation & Migration platform/services provide customers with detailed insight into their critical UC, CX and supporting 3rd party hardware/software. We have helped over 100 Fortune 2000 clients transform their CX operations successfully to improve operational efficiency of their customer experience platforms, boost productivity, and reduce costs.
-Automatically discover and catalog your legacy ACD CX platform for analysis (Genesys, Cisco, Avaya) -Continuously audit change to study business and behaviors -Document what's in use, what’s good, what’s irrelevant to define a Migration Profile -Expedite migration project timelines to Amazon Connect
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