Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite including call recording, quality management, workforce management and voice-of-the-customer analytics that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
Calabrio ONE is an intelligent workforce optimization suite for Amazon Connect that makes it easy to build a robust, omnichannel cloud contact center. Calabrio's analytics, WFM and QM suite helps you schedule agents, monitor performance and improve customer experience.
showing 1 - 1