NeuraFlash is an Advanced AWS Partner and leading Salesforce partner with experience in the voice and automation space. We are passionate about helping customers leverage the power of AWS in their contact centers. We provide end-to-end professional services to support customer experience transformation.
NeuraFlash Voice Essentials completes your voice instance while maximizing efficiency and outcomes. Increase agent efficiency and watch the real time success of your call center with a 360 View of your Call Center Performance, including IVR reporting.
NeuraFlash helps customers migrate their contact center platforms to Amazon Connect by providing a variety of professional services including discovery, design, implementation, migration, post-deployment support.
NeuraFlash is an Advanced AWS Partner and leading AI and Platinum Consulting Partner of Salesforce. As one of only a few partners with deep expertise in both platforms, NeuraFlash has become a leader in Salesforce Service Cloud Voice (powered by Amazon Connect) deployments.
Transform your retail customer experience with the power of GenAI using Amazon Lex. NeuraFlash's prepackaged AI-powered bot provides personalized, real-time customer interactions, streamlining queries, and improving overall satisfaction. Whether managing order status inquiries, processing returns, recommending or troubleshooting products, this solution offers a future-proof, scalable way to boost your business’s customer service capabilities.
NeuraFlash's Advisory Services for Contact Centers provide expert guidance to help businesses modernize and optimize their customer service operations. Leveraging our deep experience with Amazon Connect, Salesforce, and AI technologies like Amazon Lex, we design tailored solutions that improve efficiency, reduce costs, and enhance customer satisfaction. Our team works closely with clients to align contact center strategy with business goals, ensuring seamless migrations, automation opportunities, and innovative digital strategies that drive performance and ROI.
The Neuraflash Agent Evaluation and QA Jumpstart is a comprehensive solution designed to maximize the value of Amazon Connect's agent evaluation capabilities. With this solution, businesses can effectively assess agent performance, ensure adherence to quality standards, and drive continuous improvement in customer service delivery.
NeuraFlash brings mature IVR and Conversational AI expertise to help customers migrate large, complex IVRs from legacy platforms to Amazon Lex and Amazon Connect.
NeuraFlash Teams Integration for Amazon Connect brings seamless integration between Amazon Connect and Microsoft Teams, significantly enhancing agent productivity. By automating status updates and enabling real-time visibility into co-workers' availability, this solution streamlines communication and collaboration, allowing agents to focus on delivering exceptional customer service without interruptions.
NeuraFlash, a leader in AI powered service transformations, leads the way with AWS GenAI solutions built on Amazon Bedrock, Sagemaker, and Amazon Q. With extensive experience in AI/ML, NeuraFlash helps customers understand their GenAI roadmap and readiness, and delivers on the implementation of GenAI powered solutions.
The NeuraFlash Desktop for Amazon Connect application (NF Desktop) is an add-on solution designed to enhance the Amazon Connect Workspace experience for agents, supervisors, and admins. It equips agents with valuable tools, such as real-time insights into performance metrics, status sync integration with Microsoft Teams, personalized voicemail messages, and a powerful recent activities view. NF Desktop provides supervisors with dedicated wallboard views to monitor agent activity, trends, and CSAT metrics. Admins can now create post-call surveys, urgent or marketing announcements, and more. The application extends the capabilities of Amazon Connect Workspace to meet common customer requests while streamlining workflows, enhancing collaboration, and empowering informed decision-making for efficient operations and elevated customer service.
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