• Sold by NeuraFlash

NeuraFlash helps customers migrate their contact center platforms to Amazon Connect by providing a variety of professional services including discovery, design, implementation, migration, post-deployment support.

• Sold by NeuraFlash

NeuraFlash Voice Essentials completes your voice instance while maximizing efficiency and outcomes. Increase agent efficiency and watch the real time success of your call center with a 360 View of your Call Center Performance, including IVR reporting.

• Sold by NeuraFlash

NeuraFlash is an Advanced AWS Partner and leading AI and Platinum Consulting Partner of Salesforce. As one of only a few partners with deep expertise in both platforms, NeuraFlash has become a leader in Salesforce Service Cloud Voice (powered by Amazon Connect) deployments.

• Sold by NeuraFlash

The Neuraflash Agent Evaluation and QA Jumpstart is a comprehensive solution designed to maximize the value of Amazon Connect's agent evaluation capabilities. With this solution, businesses can effectively assess agent performance, ensure adherence to quality standards, and drive continuous improvement in customer service delivery.

• Sold by NeuraFlash

NeuraFlash brings mature IVR and Conversational AI expertise to help customers migrate large, complex IVRs from legacy platforms to Amazon Lex and Amazon Connect.

• Sold by NeuraFlash

NeuraFlash, a leader in AI powered service transformations, leads the way with AWS GenAI solutions built on Amazon Bedrock, Sagemaker, and Amazon Q. With extensive experience in AI/ML, NeuraFlash helps customers understand their GenAI roadmap and readiness, and delivers on the implementation of GenAI powered solutions.

• Sold by NeuraFlash

The Neuraflash Desktop for Amazon Connect application (NF Desktop) is an add-on solution designed to enhance the Amazon Connect Workspace experience for agents, supervisors, and admins. It equips agents with valuable tools, such as real-time insights into performance metrics, status sync integration with Microsoft Teams, personalized voicemail messages, and a powerful recent activities view. NF Desktop provides supervisors with dedicated wallboard views to monitor agent activity, trends, and CSAT metrics. Admins can now create post-call surveys, urgent or marketing announcements, and more. The application extends the capabilities of Amazon Connect Workspace to meet common customer requests while streamlining workflows, enhancing collaboration, and empowering informed decision-making for efficient operations and elevated customer service.

• Sold by NeuraFlash

Amazon Connect Contact Lens Jump Start by NeuraFlash enhances Amazon Connect deployments by accelerating the utilization of Amazon Connect Contact Lens. Amazon Connect Contact Lens offers comprehensive contact center analytics capabilities, enabling businesses to monitor, measure, and continually enhance contact quality and agent performance, thereby ensuring an exceptional overall customer experience.