About Uniphore
Billions of conversations are happening every day. From the contact center to sales, boost your ability to emotionally connect, engage and close with more efficiency and effectiveness. Realize the entire value of every conversation with Uniphore.
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- Sold by Uniphore
U-Assist In-Call is an intelligent agent guidance solution on AWS cloud infrastructure that combines conversational AI, workflow automation, and robotic process automation (RPA) with a business user-friendly-UX to reduce onboarding time, minimize costly error rates and improve operational efficiencies. Uniphore on AWS offers better accessibility, usability, security and helps you leverage the elastic scalability of the cloud.
- Sold by Uniphore
U-Assist Summary improves agent productivity by auto-generated after-call work summaries and call dispositions which reduces the average handling time by 35% and allows agents to turn their attention to the next caller sooner.
- Sold by Uniphore
U-Self Serve is a multi-modal virtual assistant that handles common queries and transactional interactions without the support of live agents. Self-service rates improve by over 35 percent as customers receive the answers that they need sooner and with minimal friction. If a customer does require additional support from a live agent, the virtual assistant hands off the interaction to the proper agent with the full context.
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