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About Qualtrak Solutions

UK based independent computer software vendor specializing in Contact Center Workforce Optimization cloud-based products. Company founded in 1998, originally as Europe's first specialist consultancy in helping enterprise contact centers to implement or improve Quality Monitoring and Coaching programs. Later the company was transformed to being a software company but with a significant level of knowledge and experience in agent performance improvement, and supervisor coaching

Qualtrak Solutions

Qualtrak Solutions Products (1)
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Evaluate for Amazon Connect is a high standard Agent Evaluation (Quality Monitoring) and online learning solution that will develop agent skills and achieve required standards in customer service/loyalty, cross and up-selling, first call resolution, optimum call handling time and much more. It is easy...

Windows, Windows Server 2016 Base 2016 - 64-bit Amazon Machine Image (AMI)

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