CDW Corporation, a Fortune 500 company and member of the S&P 500 Index, provides integrated information technology (IT) solutions and services to more than 250,000 business, government, education and healthcare customers in the United States, the United Kingdom and Canada. CDW offerings range from discrete hardware and software products to integrated IT solutions and services that include on-premise and cloud capabilities across hybrid infrastructure, digital experience and security. The company generated net sales of over $21 billion in 2023.
In the dynamic and evolving world of cloud-based contact centers, maintaining seamless operations and optimal performance is crucial for delivering exceptional customer experiences (CX). CDW’s On-Demand Engineering Services offers a comprehensive suite of capabilities to empower organizations in achieving this goal. However, managing and optimizing Amazon Connect can be a complex task, especially for businesses that lack in-house technical expertise.
FortiGate Cloud-Native Firewall (CNF) is a highly available SaaS service that simplifies network security while seamlessly scaling and integrating with AWS services such as AWS Gateway Load balancer and AWS Firewall Manager. FortiGate CNF reduces the network security operations workload by eliminating the need to configure, provision, and maintain any firewall software infrastructure while allowing security teams to focus on security policy management.
The CDW License Evaluation and Discovery Services (LEADS) engagement is an AWS fully funded project that will assist in navigating license options, enabling CDW Customers to optimize their current spend and future cloud consumption. This engagement will enable our customers to model their deployment options using existing licensing entitlements while reducing overall costs.
When a disaster happens, an organization's priority is centered around data. Let CDW assist to build a cloud-based Disaster Recovery (DR) solution that helps to recover from disasters quickly and easily. Our CDW Cloud DR for AWS solution is designed to scale with your needs, maintain flexibility, grow with your organization, and incorporate the AWS Well-Architected solution principles. You can be confident that your critical data and systems are protected and available when you need them most.
This joint offering combines Trend's Vision One & Service One with CDW's Rapid Incident Response Service in a next-gen managed security solution for customers looking for leading XDR technology & comprehensive support.
Leverage the CDW Multicloud GitOps Foundation to accelerate and simplify Kubernetes cluster management across any environment and use GitOps based methodologies applied to infrastructure provisioning.
CDW provides Amazon Connect MACD Services. The CDW Amazon Connect MACD Services are expertly crafted to provide businesses with comprehensive, human-centric technical support and management for Moves, Adds, Changes, and Deletes (MACD) within the Clients’ Amazon Connect infrastructure. The Service emphasizes personal interaction, expert guidance, and tailored services to ensure seamless operations and enhanced customer experiences in contact centers.
This offering involves a thorough process for the planning, design, and implementation of a production-ready, foundational Snowflake environment. It leverages industry recommended practices to ensure a fully operational deployment. The service includes in-depth consultation, expert guidance, and actionable recommendations for various aspects of the Snowflake setup.
CDW provides Amazon Connect implementation solution accelerators that simplify the cloud migration for your organization. The option of Connect Premier is focused on up to 100 agents. This option focuses on workshops, as well as integrations such as Salesforce, ServiceNow and Zendesk. To improve the customer experience, we also work with your business on FAQ bots. CDW understands the importance of not only the journey of your business, but also the experience and journey of the customer. CDW has proven proficiencies leveraging contact center and AI solutions that allow organizations to realize their desired business outcomes, including increased customer satisfaction and the empowerment of human agents.
CDW Amazon Connect Advanced implementation services simplify the cloud migration for your organization. For businesses looking to support over 100 agents, this is a great package that provides our expertise and guidance with our workshops. CDW implementation services include the design, build, test and implementation of everything from flows, queues, FAQ chatbots, integration of Salesforce, ServiceNow, Zendesk, and third-party integrations (custom apps). Depending on where your business is in your journey to the cloud, CDW Amazon Connect services start from a proof of concept all the way to a full implementation.
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