Aisera offers a first of its kind, proactive, personalized and predictive AI-driven Service Management (AISM) solution that is built to disrupt Cloud/IT Support and Operations. Aisera's next-generation IT Help Desk and AIOPs works with existing Help desk solutions and provides a new AI-driven IT Cloud Service. Aisera radically improves customer satisfaction, user experience, business uptime, and productivity of service agents while drastically reducing the cost.
Aisera AI Service Desk is a next-gen AI Service Experience solution for cloud-native applications on AWS Marketplace. Resolve customer requests autonomously, automate 75% of repetitive tasks and actions, reduce service costs by up to 90%, and improve First Call Resolution (FCR) by 80%.
Aisera's AIOps solution helps identify major incidents in real time, reducing alerts by 70%, predicting 70% of outages, and reducing man-hours by 80%. Organizations can now achieve real-time business operations impact while reducing man-hours in the war room with Aisera's comprehensive solution.
Deliver exceptional customer experience with immediate self-service automation and case deflection.
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