optimate.me helps organisations across Australia, New Zealand and Singapore scale with software - from strategy and implementation through to integration and managed support. Our CCaaS practice spans Zendesk and Amazon Connect: migrating legacy contact centres, designing contact flows, and adding AI agents, transcription and CX integration so agents work from a single screen. Alongside dedicated SugarCRM and Pipedrive practices, we run our own platform for rapidly building headless CRM apps and white-label customer portals, running serverless on AWS.