• Sold by ConnectAi Lab

Our Basic Connect Deployment includes discovery, design, build, test, UAT, deploy and post launch production support for a successful Amazon Connect implementation for your business.

• Sold by ConnectAi Lab

Our Amazon Connect Admin UI offering provides an integrated user interface (UI) for Administrators and Supervisors to efficiently oversee and control essential configurations of Amazon Connect. By utilizing this single UI, Admins/Supervisors can conveniently access and manage various core aspects of Amazon Connect.

• Sold by ConnectAi Lab

Our ACGR solution empowers clients to establish a Disaster Recovery (DR) region for their current contact center instance. This functionality facilitates the deployment of Amazon Connect across 2 different AWS regions, enabling seamless traffic redirection to the designated alternate region in the event of an emergency. By implementing our ACGR solution, clients gain the ability to ensure uninterrupted operations of their contact center, even in critical situations. This strategic deployment of Amazon Connect in multiple AWS regions provides a robust contingency plan for efficient and reliable customer service delivery.

• Sold by ConnectAi Lab

Our exclusive Advanced Connect Deployment solution is specifically tailored for esteemed customers who have already embraced the Amazon Connect platform. Our dedicated team specializes in delivering comprehensive guidance and unparalleled assistance to help you maximize the utilization of advanced Amazon Connect capabilities.

• Sold by ConnectAi Lab

Our Amazon Connect Live tool offers robust capabilities for the monitoring and analysis of both real-time and historical call data.

• Sold by ConnectAi Lab

Amazon Connect Explorer provides a comprehensive overview of your Amazon Connect infrastructure, offering a holistic understanding of its components. Within minutes, it captures a snapshot of your environment and generates detailed documentation encompassing all relevant aspects.

• Sold by ConnectAi Lab

ConnectAi Lab provides consulting services to customers with a mindset to solve complex problems which our customers face and aim to provide solutions that add value from day one. We provide services for initial discovery, design, implementation, testing strategies, support, resident resources and fully managed services.

• Sold by ConnectAi Lab

Our resident Architect/Developer offering provides highly qualified Amazon Connect/Lex consultants on full time / part time basis. We are able to provide onshore and offshore support in the customer's time zone. Our team will provide support to your Amazon Connect Infrastructure on a regular basis and will assist in new feature development or troubleshooting existing issues.