Coval is an AI agent evaluation platform that helps enterprises simulate, evaluate, and monitor voice and chat AI agents at scale. Built for contact center leaders, QA teams, and AI practitioners, Coval integrates with leading CCaaS platforms including Amazon Connect, Genesys, and NICE CXone. Customers use Coval to catch agent failures before they reach customers, accelerate release cycles, and maintain ongoing confidence in conversational AI quality across regulated industries including financial services, healthcare, and insurance.