An AWS Partner specializing in Customer Experiences using Amazon Connect. We provide Professional and Managed Services, as well as companion products for Amazon Connect and CX offerings.
etc was developed to allow business users to make Connect changes quickly and easily. Change prompts, holidays, add numbers to spam lists, emergency open/close. Today it offers much more, including a voice mail solution, dialer UI for admins and agents, callback UI and more.
Provides 911 compliance for Amazon Connect. Provides the necessary requirements for RAY BAUMS Act Dispatchable Location for MLTS 47 CFR 9.3. Under Section 506 of RAY BAUMS Act, the Commission has adopted rules to ensure that dispatchable location is conveyed with 911 calls to dispatch centers, regardless of the technological platform used, including 911 calls from MLTS. Dispatchable location means a location delivered to the PSAP with a 911 call that consists of the validated street address of the calling party, plus additional information such as suite, apartment, or similar information necessary to adequately identify the location of the calling party. Disclaimer: You will need to have access to etc, our extensive administration toolkit for Amazon Connect. The ali controls will be available inside your etc Dashboard.
Code Migration Tool for Amazon Connect and Amazon Lex. Promote and migrate code from one environment to another seamlessly with our tool - vcx.
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