Acceleraate are CX and CCaaS optimisation experts. We specialise in data-driven improvement of cloud contact centre solutions, and focus on helping businesses reduce effort, improve loyalty, and maximise cost efficiency. With years of hands-on experience designing, implementing and managing Amazon Connect for some of the UK's best-known businesses and brands, we deliver optimisation, innovation, and managed services for business.
Contact Lens for Amazon Connect provides conversational analytics and quality management, powered by Machine Learning. Our Quick Start package enables clients to run a focused, data-driven, and objective-led proof of value, supported by expert consultants.
We help clients to get the most out of Amazon Connect. With over 6 years of hands-on experience designing, implementing, and managing Amazon Connect our CTI for Salesforce and Amazon Connect drives-up contact centre efficiency and reduces contact handling times.
Amazon Connect (POC) by Acceleraate delivers a modern, scalable, and flexible cloud-based CCaaS solution for organisations, enabling the rapid and cost-effective delivery of a voice contact centre designed and deployed to AWS Best Practice.
Step-by-Step Guides for Amazon Connect provides powerful custom user interfaces and workflows in the Amazon Connect Agent Workspace to improve agent efficiency, drive first contact resolution, decrease new agent onboarding and time to value, as well as reducing agent churn.
We help clients to get the most out of Amazon Connect. With over 6 years of hands-on experience designing, implementing, and managing Amazon Connect our Change Management service provides comprehensive support for moves, adds, changes, and deletions.
We help clients to get the most out of Amazon Connect. With over 6 years of hands-on experience designing, implementing, and managing Amazon Connect our Technical Enablement Training helps administrators, system engineers, solution architects, and business stakeholders understand how to set up, develop, and iterate Amazon Connect.
We help clients to get the most out of Amazon Connect. With over 6 years of hands-on experience designing, implementing, and managing Amazon Connect our Best Practice and Optimisation review is a focused consultancy package which quickly identifies areas for CX and cost efficiency improvements, in your existing Connect instance.
Optimisation as a Service is a unique managed service for Amazon Connect customers. This isn’t a technical support or traditional change management offering; it’s smarter, deeper, and much more outcome and progress focused. We provide Amazon Connect experts as an extension of your team. We drive your optimisation agenda, working collaboratively to identify CX opportunities, and deliver meaningful change.
We help clients to get the most out of Amazon Connect. With over 6 years of hands-on experience designing, implementing, and managing Amazon Connect our Cost Optimisation Review is a focused consultancy package which quickly identifies areas for cost efficiency improvements, in your existing Connect instance.
showing 1 - 9