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About ASA Solutions

Enabling you to improve quality, profitability & overall efficiency by providing strategic consulting and highly targeted self-service solutions for contact centers.

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ASA Solutions Products (3)

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Amazon Connect: Contact Center Build Out

Sold by ASA Solutions

Empower your transition to cloud-based contact center solutions with our experts. Leverage Amazon Connect and AWS Lex to enhance customer service, streamline operations, and maximize cost savings.

Amazon Connect: Custom Application Integrations

Sold by ASA Solutions

Revolutionize your contact center with custom Amazon Connect integrations. Enhance your operations with bespoke solutions that connect Amazon Connect to third-party applications, other platform, and phone systems for seamless, efficient customer service.

Amazon Connect: Vocaldex

Sold by ASA Solutions

Vocaldex is a modular solution to add a Lex-enabled Company Directory to existing Amazon Connect IVRs or Chat bot flows. Amazon Connect module can be added to practically any Amazon Connect contact center solution. Includes a separate UI to populate and update the directory contacts. Offers voice recognition and routing to internal Amazon Connect endpoints as well as external phone numbers for directory contacts. Offers chat bot recognition and routing to specific agents for directory contacts.

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