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About ConnectGen, Inc

ConnectGen delivers transformative AWS-powered solutions for enterprise contact centers, revolutionizing customer interactions. Our core competencies include voice technology, AI-driven automation, CTI systems, seamless enterprise integration, user experience design, and insightful analytics. We are passionately focused on optimizing workforce efficiency and ensuring unparalleled customer success.

ConnectGen, Inc

ConnectGen, Inc Products (7)
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Contact Center Builder

Contact Center Builder provides a simple way to launch an Amazon Connect contact center in less than a day, without the need for technical resources or complex scaffolding technology. This secure AWS-based cloud solution allows users to quickly configure and launch a contact center (like a technical support Help Desk or small company customer service center) by filling out simple forms in a graphical wizard accessible through a web browser. The wizard leads users through configuration of a contact center, then launches everything needed for end-to-end Interactive Voice Response and Automatic Call Distribution and soft phone support for remote agents, with comprehensive analytics and Reporting capabilities built in.

Advanced Voicemail for Amazon Connect

Delivering exceptional customer experiences hinges on effective communication. With ConnectGen’s Advanced Voicemail for Amazon Connect, customers can call into a contact center, leave a voicemail, and have the message recording and transcript instantly delivered to the next available or preferred agent.

Automated AI Chatbot using Amazon Lex

The Automated AI Chatbot reduces workforce overhead and saves agents time and effort. By replacing time-consuming manual chat processes with automated chatbots, you can offer a quick and convenient communication method for both internal teams and external customers.

Enterprise DevSecOps

At ConnectGen, we provide Enterprise DevSecOps as a professional services offering, enabling businesses to integrate security into their DevOps pipeline. By combining development, security, and operations, we help organizations automate workflows, enhance security posture, and accelerate the delivery of high-quality software solutions—securely and efficiently.

Salesforce Integration for Amazon Connect

Looking to merge one of the world's leading CRM platforms with the most advanced customer engagement solutions? ConnectGen can help you harness the power of Salesforce and Amazon Connect to deliver exceptional customer experiences and enhance operational efficiency.

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