AWS Service Management Connector customers

  • Tokio Marine HCC

    Tokio Marine HCC is a leading specialty insurance group with offices in the United States, Mexico, the United Kingdom and continental Europe, transacting business in approximately 180 countries and underwriting more than 100 classes of specialty insurance.

    As an enterprise customer of AWS, we have been very happy with the AWS Service Management Connector to feed support events, incidents, and changes to our ServiceNow instance. Our Senior Manager for IT Service Management in particular has been very appreciative and said that 'AWS Service Management Connector is probably the best one he came across for ServiceNow integration

    Ash Manohar, Head of Cloud & Platform Services - Tokio Marine HCC

  • De Volksbank

    De Volksbank is the organization behind SNS, ASN Bank, RegioBank and BLG Wonen and the driving force in the background that develops banking products, processes and systems based on human needs.

    At De Volksbank, we are able to receive near real time updates for all our AWS resources across AWS accounts into ServiceNow CMDB using AWS Service Management Connector. The integration further enabled our IT Service management processes such as Incident and Change Management to bring governance and compliance on AWS resources. We also make use of the AWS Security Hub integration for assigning security findings to the right teams.

    Frank van Es, Platform Engineer-De Volksbank

  • Raiffeisen Bank International AG (RBI)

    Raiffeisen Bank International AG (RBI) regards Austria, where it is a leading corporate and investment bank, as well as Central and Eastern Europe (CEE) as its home market. Additionally, the group comprises numerous other financial service providers, for instance in the fields of leasing, asset management, as well as M&A.

    With the help of AWS Service Management Connector (SMC) and AWS Config aggregator, we are able to discover AWS resources across hundreds of accounts in near real-time in ServiceNow CMDB and further build resource relationships to empower Business Service Mapping at the RBI Group.

    Sreten Brborovic, Senior Technology Steering Manager-Group CTO Office- Raiffeisen Bank International AG