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Guidance for Hotel Check-In Experience on AWS

Overview

This Guidance shows how Hospitality companies can leverage artificial intelligence and event-driven services to automatically trigger check-in and registration activities, providing a more seamless experience for for travelers/guests.

How it works

Provide a frictionless check-in experience for guests whether they use mobile, web, or kiosk. Create personalized interactions by checking in guests anywhere in the lobby while upselling upgrades and amenities during the process.

Download the architecture diagram

Well-Architected Pillars

The architecture diagram above is an example of a Solution created with Well-Architected best practices in mind. To be fully Well-Architected, you should follow as many Well-Architected best practices as possible.

The reference architecture can be scripted using Amazon CloudFormation , added to your own development pipeline, and deployed in your cloud environment. Use Amazon CloudWatch to increase your observability with application and service-level metrics, personalized dashboards, and logs. 

Read the Operational Excellence whitepaper 

With Amazon Cognito user pools, you can use identity pools to provide built-in user management and secure access to APIs. The Lambda back end only has access to the services they need with least privileged roles. The guest data in DynamoDB and Amazon Simple Storage Service (Amazon S3) is encrypted at rest.

Read the Security whitepaper 

EventBridge and Amazon AppFlow are fully managed services that provide consistent throughput at scale. All the serverless components are highly available and automatically scale based on usage. We recommend DynamoDB cross-region deployment for higher availability. 

Read the Reliability whitepaper 

Serverless architectures help you provision the exact resources that the workload needs. Monitor for expected performance by using CloudWatch alarms and Lambda metrics. For unexpected traffic, configure DynamoDB on-demand; use provisioned mode for consistent traffic. 

Read the Performance Efficiency whitepaper 

Serverless architectures provide a pay-per-value pricing model and scale based on demand. A good practice is to use AWS Budgets to create budgets for cost and usage governance. Create and use Cloud Intelligence Dashboards for comprehensive cost management and financial optimization.

Read the Cost Optimization whitepaper 

By choosing serverless services, you are using only the resources that you need and therefore reducing impacts.

Read the Sustainability whitepaper 

Disclaimer

The sample code; software libraries; command line tools; proofs of concept; templates; or other related technology (including any of the foregoing that are provided by our personnel) is provided to you as AWS Content under the AWS Customer Agreement, or the relevant written agreement between you and AWS (whichever applies). You should not use this AWS Content in your production accounts, or on production or other critical data. You are responsible for testing, securing, and optimizing the AWS Content, such as sample code, as appropriate for production grade use based on your specific quality control practices and standards. Deploying AWS Content may incur AWS charges for creating or using AWS chargeable resources, such as running Amazon EC2 instances or using Amazon S3 storage.

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