Customer Engagement and Speech Analytics with CallMiner Eureka and Amazon Connect

Customer engagement and speech analytics for extracting intelligence from your Amazon Connect calls

CallMiner Eureka is a cloud-based customer engagement and speech analytics platform that leverages Artificial Intelligence (AI) to transform your Amazon Connect voice interactions into structured data with analysis to uncover powerful business insights about your customers’ and contact center performance. Eureka automatically transcribes, categorizes and scores your customer interactions to create intelligence-at-scale to drive better customer experiences, improve contact center efficiency, increase sales and revenue collection, and reduce regulatory and legal risk.

This solution is supported by an AWS Quick Start, AWS Marketplace listing, and optional consulting offers crafted by AWS Partner Network (APN) Partners with validated Amazon Connect capabilities.

  • Learn
  • Launch
  • Work with an APN Partner
  • Purchase
  • Learn
  • Learn

    Solution highlights:

    • ­Reveal hidden business insights with AI-based predictive modeling and automated scoring/alerting
    • ­Drive faster insight-to-ROI through curated, downloadable solution packs
    • Enhance analytics, transcriptions and metadata via a bi-directional, standards-based API
    • ­Support evolving call volumes and metadata with scalable, cloud-based platform
    • ­Adapt to changing business objectives through simple, self-service configuration interfaces

    Key benefits:

    • ­Free-form search with advanced search query language
    • ­Organic discovery via word clouds and frequency maps
    • ­Inline call player synced to full-text transcripts
    • ­PCI-compliant redaction
    • ­Automated call classification & scoring (Enterprise Only)
    • ­Customer journey mapping (Enterprise Only)
    • Agent performance analysis and data visualization (Enterprise Only)

    A short video describing the integration between CallMiner Eureka and Amazon Connect along with a walkthrough of the key features can be viewed here.  

  • Launch
  • Launch

    You can quickly and easily deploy CallMiner Eureka customer engagement analytics through an AWS Quick Start integration. The Eureka Starter edition is available directly from AWS Marketplace.

    The AWS Quick Start integrations for Amazon Connect follow best practices from AWS for the highest level of security and availability. You can deploy solutions, as needed, based on your demands and business objectives.

  • Work with an APN Partner
  • Work with an APN Partner

    APN Partners offer consulting offers for Amazon Connect to help you quickly discover value from this solution. Follow these links to find more about these APN Partners and their consulting offers, and to request more information or support.

  • Purchase
  • Purchase

    CallMiner Eureka is available as software-as-a-service (SaaS) subscription and is based on the volume of Amazon Connect audio processed. Eureka Starter is available directly from the AWS Marketplace. If you are interested in Eureka Enterprise, contact the CallMiner Sales team (

    You are responsible for the cost of the AWS services used while running this solution. See the pricing pages for each AWS service you will be using for cost estimates.

Learn more about Amazon Connect