eGain Solve for Amazon Connect

Transform customer experience with digital-first, omnichannel desktop, and smart self-service, powered by artificial intelligence (AI), knowledge base, and analytics

Guided by artificial intelligence (AI), knowledge base, and analytics – including virtual assistance through Amazon Alexa, eGain Solve for Amazon Connect powers connected, easy customer experiences across all channels. Based on the cloud-based contact center infrastructure of Amazon Connect, the solution comprises a digital-first, omnichannel agent desktop, and smart self-service, including Alexa virtual assistance.

This solution is supported by an AWS Quick Start, AWS Marketplace listing, and optional consulting offers crafted by AWS Partner Network (APN) Partners with validated Amazon Connect capabilities.

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  • Learn
  • Launch
  • Work with an APN Partner
  • Purchase
  • Get help
  • Learn
  • Learn

    Solution highlights:

    • Digital-First, Omnichannel Agent Desktop: Gain 360-degree insight of customers across traditional and social channels
    • AI-Guided, Knowledge-Infused: Enhance customer engagement with this AI-driven, self-service solution using Amazon Lex, AI contact routing, and AI process guidance
    • Built-In Collaboration: Easily collaborate with advisors with one click-to-ask, or click-to-suggest knowledge sourcing
    • Connected Analytics: Improve customer experience and end-to-end engagement efficiencies, increase sales, and enhance contact center performance by leveraging rich, out-of-the-box reports and configurable dashboards

    Key benefits:

    • Improve agent time to competency by up to 75%
    • ­Enhance NPS (Net Promoter Score) by up to 20 points
    • ­Improve FCR (First-Contact Resolution) by up to 25%
    • ­Deflect self-service by up to 60%

    Learn more about eGain Solve for Amazon Connect.

    Download the product suite overview.

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    Discover value from this solution by gaining access to AWS credits to support a Proof-of-Concept (POC) and consulting offers from APN Partners with validated Amazon Connect consulting capabilities that include AWS co-investments. Click below for more information.

  • Launch
  • Launch

    You can launch the eGain Solve integration for Amazon Connect utilizing an AWS Quick Start integration.

    The AWS Quick Start integrations for Amazon Connect follow best practices from AWS for the highest level of security and availability. You can deploy solutions, as needed, based on your demands and business objectives.

  • Work with an APN Partner
  • Work with an APN Partner

    APN Partners offer consulting offers for Amazon Connect to help you quickly discover value from this solution. Follow these links to find more about these APN Partners and their consulting offers, and to request more information or support.

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  • Purchase
  • Purchase

    For purchase information, you can find eGain Solve in AWS Marketplace.

    In addition, eGain provides eGain Try+Buy – a risk-free, no-charge production pilot for qualified opportunities.

  • Get help
  • Get help

    Discover value from this solution by gaining access to AWS credits to support a Proof-of-Concept (POC) and consulting offers from APN Partners with validated Amazon Connect consulting capabilities that include AWS co-investments. Click below for more information.

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    AWS Credits
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Learn more about Amazon Connect

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