Posted On: May 22, 2018

The AWS Quick Start team, solutions architects, and Contact Center partner segment team, in collaboration with AWS partners, are pleased to announce five new Amazon Connect integrations that offer contact center solutions: 

Amazon Connect integrations are automated deployments that extend the cloud-based contact center functionality provided by Amazon Connect with popular services and solutions from AWS partners.

You can use Amazon Connect integrations to easily set up and manage your contact center in the AWS Cloud with key solutions for customer relationship management (CRM), workforce optimization (WFO), analytics, unified communications (UC), and other use cases. These solutions follow best practices from AWS for the highest level of security and availability.

For a complete catalog of integrations, see the Amazon Connect integrations website.