Posted On: Sep 11, 2023

Amazon Connect provides a new event for updates to contact (voice call, chat, and task) attributes. This new event will notify customers in two scenarios: 1) when there is an update to the scheduled timestamp of a task, and 2) when there is an update to a contact’s user-defined attributes. As an example, customers can use this event to update an analytics dashboard that monitors task scheduling changes in real-time.

This new event is available in all AWS regions where Amazon Connect is available. Amazon Connect contact events do not incur additional Amazon Connect charges. You may incur charges for Amazon Eventbridge usage. Please see Amazon EventBridge Pricing for more information. For more information about contact events, see our help documentation. To learn more about Amazon Connect, the easy-to-use cloud contact center, visit the Amazon Connect website.

09/21/2023 - This post has been updated to provide more details on customer use case scenarios.