5 min read

Aug. 24, 2023

5 tips for using emotional intelligence to boost productivity and peace at work

Two Amazon Web Services (AWS) emotional intelligence (EQ) evangelists share how EQ can help create a more collaborative and inclusive workplace

Written by the Life at AWS team

The way we work has changed in recent years — first we adjusted to remote work and virtual meetings, now it's hybrid schedules and in-person connections. Emotional intelligence, or EQ, is a powerful tool for navigating these types of changes and maintaining our well-being.  

Daria Sokol, an AWS enterprise support manager, and Eric Forseter, an AWS senior sales manager, are EQ evangelists at AWS. In this role, they help employees extend their emotional intelligence to reinforce a culture that empowers everyone to do their best.

"It's your EQ, not your IQ, that will change your career and your life," Forseter said.

Forseter cites research by the Carnegie Institute of Technology that found 85% of a person's financial success is due to EQ or "human engineering"—our personality and ability to communicate, negotiate, and lead—vs. just 15% attributed to intelligence or technical knowledge.

Life at AWS asked Sokol and Forseter to share some tips for optimizing productivity while preventing burnout. From taking time to savor moments of joy to building effective relationships both in-person and virtually, here are five of their favorite EQ tips that can have a positive impact on your mindset and motivation.

Image of Eric Forseter, an AWS senior sales manager and EQ evangelist, standing in an office.

"It's your EQ, not your IQ, that will change your career and your life."

Eric Forseter, AWS senior sales manager and EQ evangelist

Tip 1: Increase positivity with savoring and gratitude

“Savoring is a beautiful word, and something that we sometimes forget to do on a daily basis,”  Sokol said, adding that it only takes a few seconds to notice “thin slices of joy” that happen around us.

“Whether it’s your favorite coffee or the food you’re eating or hugging your family, you should live that moment, not just go through it,” she said. “Experience the joy in the middle of that, and realize there’s gratitude in it, too. Because these little moments actually make our lives.”

These moments of joy happen at work, too. Recognizing and celebrating these experiences, whether it’s an inspiring conversation or a fun collaboration, has a long-term impact on your positivity.

"It’s important to take the extra second to savor these moments,” Forseter added, “because little things like that are going to retrain your brain to think more positively and feel less stressed at work.”  

Tip 2: Build your network

Making friends at work is essential to a positive outlook.

“When we can laugh and exchange stories and talk about our lives, we connect on a different level,” Sokol said.  

Starting a conversation with someone you don’t know can feel awkward, but it’s worth it as you connect and get to know more.

“It can be as simple as having coffee with a colleague, asking about their day,” Forseter said. “At AWS, we also have employee resource groups, Slack channels, and volunteer opportunities that make it easy to find and connect with your community.”  

Tip 3: Manage your energy with recovery

Forseter points out that while time management is great, it winds up being a tool to make everything fit into your schedule.

“When we fill our calendar, that actually adds to our burnout,” he said. “Instead, we’ve got to figure out how to build recovery time into our work.”

Recovering our energy happens on several timelines:
•    Macro recovery (monthly): half-day to full day
•    Meso recovery (weekly): 1-2 hours
•    Micro recovery (daily): minutes

For micro recovery, Forseter recommends focusing on optimizing your energy by leveraging your natural energy cycles — commit to 60- or 90-minute bursts of focus followed by time to reset and recharge. Find the reset that works for you, whether it’s a brisk walk, standing in the sunshine, or a quick dance session in the living room.

For macro recovery, Forseter said it’s important to fully disconnect from work. That means not checking email during PTO, for example. For managers, leading by example and fully disconnecting sends the message that you trust your teams to handle whatever comes along.

“Trust with a period, not with a comma,” Forseter said.

Tip 4: Move your body

“We sit too much,“ Forseter noted, “and too much sitting can reduce well-being and increase anxiety, depression, obesity, and more.”

Whether you are working at home or the office, it’s important to get up and move around. Stretch while you’re waiting for a call to start. Pace around the room when you’re on the call. Practice your dance moves when the camera is off. Whatever physical activity you choose, Sokol and Forseter emphasize that moving your body is good for your brain.  

Image of Daria Sokol, an AWS enterprise support manager and EQ evangelist.

"Savoring is a beautiful word, and something that we sometimes forget to do on a daily basis."

Daria Sokol, AWS enterprise support manager and EQ evangelist


Tip 5: Tap into sleep as an EQ superpower

“I learned the hard way that if I don’t sleep enough, I become moody and irritable. Nothing good comes from that,” Sokol jokes, adding that the impact goes beyond our momentary mood. “When we’re tired, the amygdala, the part of our brain that helps us react without thinking, doesn’t respond as quickly.”

Because sleep is so important, it’s worth considering some simple tactics to help you sleep better. These could include training your body to go to bed at a certain time and reducing your visual and mental stimuli as bedtime nears.

“I try not to look at my phone past 9 p.m., for two reasons: first, reading a text or email can get you fired up and your mind starts racing. Plus, the blue light from our phones blocks our melatonin from getting to the brain to help us sleep.”  

Create your recharge plan

Here’s an activity that Sokol and Forseter promote as part of their EQ evangelist work. It can help you be more intentional about using — and saving — your energy.

  • Make a list of things that recharge your energy. Maybe it’s a fun conversation or exercise or your latest playlist. When you have a list you like, put one of these things on your schedule every week.
  • Make another list of things that drain your energy. Pick one you can stop, pause, or reduce this week.

“These lists will help frame what’s important to you in terms of energy boosts and drains,” Forseter said.

EQ is a great example of how to work smarter, not harder. While some aspects of our work day are outside of our control, EQ can be a positive factor for navigating change, improving results, and increasing work-life harmony.

 

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