Harness the Power of Emotional Intelligence in the Age of AI
Leading with emotional intelligence
As customers increasingly adopt artificial intelligence (AI) and machine learning (ML) technologies to gain a competitive edge, the need for human skills like emotional intelligence is on the rise. While these advanced technologies can streamline processes and provide valuable insights, integrating them requires a workforce with a balanced skillset combining technical expertise with interpersonal abilities. An astounding 93% of employers expect to use generative AI in the next five years to drive innovation, increase creativity, and automate repetitive tasks, according to the Access Partnerships study commissioned by AWS: Accelerating AI Skills (November 2023), and nearly half of workers’ core skills will be disrupted within the next four years, according to the World Economic Forum’s The Future of Jobs Report 2023.
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Evolving with AI/ML
"It’s critical that amidst the global revolution toward adopting more advanced machine learning techniques that the human side of innovation does not get left behind."
About the author
Charis Loveland, Senior Innovation Specialist, EPIC Leadership Program, AWS
Charis Loveland manages the EPIC Emotional Intelligence initiative at Amazon, where she previously led the artificial intelligence and machine learning (ML) team for AWS Cloud Intelligence. She has over two decades of experience in product management, AI, data analytics, new product introduction, file and hardware storage, and software development. Charis also serves as a coding instructor, mentor, and advocate for early STEM education and volunteers for several nonprofits that help promote greater diversity in the technology industry.
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