Amazon Web Services (AWS) enables disaster response organizations to access cloud services at the edge, even in the harshest conditions.

The AWS Disaster Response Action Team allows customers to focus on mission-critical functions, while AWS provisions critical data and applications, transports hardware to the base of operations, and implements deployable infrastructure based on customer need.

AWS Disaster Response

Rebuilding Connectivity

Disasters can leave telecommunications infrastructure damaged or destroyed. Communications networks are critical for operational planning, managing resources, and accessing critical data on AWS. AWS will deploy technical volunteers to help restore local connectivity so responders can do their most important work.

Disaster Mapping

AWS offers agility for disaster responders to leverage cloud technology at the edge. Core response functions, such as Unmanned Aerial Vehicle (UAV) technology for disaster assesments, can become a bottleneck when processing and analyzing large datasets in the field. With AWS, responders can complete tasks locally and direct resources, even if internet connectivity is disrupted. This can save weeks compared to traditional methods.


Building Applications for Good

Having the information available to make critical decisions is paramount when responding to a disaster. AWS works with customers and partners to build software solutions that improve government and nonprofits’ preparedness, response, and recovery capabilities. Making data openly available through the AWS Open Data Program enables the disaster response community’s resiliency and effectiveness, through sharing and analyzing data at scale.


Universidad del Sagrado Corazón partnered with Dynamic Campus to migrate critical workloads to AWS in just two and a half weeks after Hurricane Maria hit Puerto Rico, allowing the university to continue operating and students to get back to class.

American Red Cross

American Red Cross partnered with VoiceFoundry to leverage Amazon Connect and implement a new call center to supplement Red Cross volunteers. Within 48 hours, the call center was in operation, and Amazon employees were taking calls supporting Hurricanes Irma, Maria, and Nate.

Humanitarian OpenStreetMap Team (HOT) worked with DroneDeploy to prototype a fully offline, field-deployable solution for post-disaster imagery operations using the AWS Snowball Edge. The solution could enable disaster responders to more accurately and efficiently conduct post-disaster damage assessments to direct aid where it is needed most.


AWS is enabling governments, nonprofit organizations, and institutions to become more resilient by leveraging the power of the cloud. The AWS Cloud supports many popular disaster recovery (DR) architectures, from "pilot-light" environments for small organizations' data center failures, to "hot standby" environments that enable rapid failover at scale.

AWS DR provides services that enable the disaster response community to leverage the benefits of AWS during disasters. With AWS DR, governments and nonprofit organizations worldwide can take advantage of technologies and expertise to tap into the on-demand infrastructure of AWS at the edge – tasks that previously would have required expensive, up-front, and ongoing investments in workforce and technology.

Many in the disaster response community are already using AWS for detection, response, and recovery operations. By offering technology solutions, expertise, along with AWS service credits, we plan to enable customers to leverage the power of the cloud to improve the lives of those affected by disasters. 

AWS DR will assess the impact of the disaster on the community and the needs of the customer to determine how to best help response efforts. AWS DR may support organizations in various ways, including providing access to AWS services at the edge, making critical datasets available, and sending AWS employees to engage directly with response organizations. AWS DR will issue credits to participating organizations on a case-by-case basis, for up to 30-days.

The program is open to AWS Worldwide Public Sector customers, including government agencies that score well on the Transparency International's Corruption Perception Index, and nonprofit organizations that respond to disasters. AWS is exploring options for those customers who do not fall within the program's current scope.

Customers may submit their challenges for review to the AWS DR program by reaching out to the AWS DR team directly, or through their AWS account or partner manager. Once an organization is prequalified to enroll in the AWS DR program, AWS DR will work closely with the organization to develop specific support requirements to help meet the customer's needs. The expected timeframe to complete this process is 4-8 weeks.

AWS Marketplace

AWS Marketplace is an online software store that enables disaster responding organizations to find, buy, and instantly deploy popular business software and publishing applications running on the AWS Cloud and in the AWS GovCloud (US) Region, where ITAR compliance is necessary. Learn more » 

AWS Partner Network

The AWS Partner Network (APN) enables organizations to accelerate growth through alignment with AWS business, technical, sales, and marketing resources. It empowers entities to grow their businesses and better support their customers. Learn More »