AWS Disaster Response

AWS leverages technology and expertise to enhance our customers' disaster response capabilities

Amazon Web Services (AWS) enables disaster response organizations to access cloud services at the edge, even in the harshest conditions.

The AWS Disaster Response Action Team allows customers to focus on mission-critical functions, while AWS provisions critical data and applications, transports hardware to the base of operations, and implements deployable infrastructure based on customer need.

The AWS Diagnostic Development Initiative is a program to support customers who are working to bring better, more accurate diagnostic solutions to market faster and promote better collaboration across organizations that are working on similar problems. As part of this, we are committing an initial investment of $20 million over the next year to accelerate diagnostic research, innovation, and development to speed our collective understanding and detection of 2019 novel coronavirus (COVID-19) and other innovate diagnostic solutions to mitigate future infectious disease outbreaks.

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How AWS Disaster Response Helps

Rebuilding Connectivity

Disasters can leave telecommunications infrastructure damaged or destroyed. Communications networks are critical for operational planning, managing resources, and accessing critical data on AWS. AWS deploys technical volunteers to help restore local connectivity so responders can do their most important work.

Disaster Mapping

AWS offers agility for disaster responders to leverage cloud technology at the edge. Core response functions, such as Unmanned Aerial Vehicle (UAV) technology for disaster assesments, can become a bottleneck when processing and analyzing large datasets in the field. With AWS, responders can complete tasks locally and direct resources, even if internet connectivity is disrupted. This can save weeks compared to traditional methods.

Building Applications for Good

Having the information available to make critical decisions is paramount when responding to a disaster. AWS works with customers and partners to build software solutions that improve government and nonprofits’ preparedness, response, and recovery capabilities. Making data openly available through the AWS Open Data Program enables the disaster response community’s resiliency and effectiveness, through sharing and analyzing data at scale.

Universidad Del Sagrado Corazón

Universidad del Sagrado Corazón partnered with Dynamic Campus to migrate critical workloads to AWS in just two and a half weeks after Hurricane Maria hit Puerto Rico, allowing the university to continue operating and students to get back to class.

American Red Cross

American Red Cross partnered with VoiceFoundry to leverage Amazon Connect and implement a new call center to supplement Red Cross volunteers. Within 48 hours, the call center was in operation, and Amazon employees were taking calls supporting Hurricanes Irma, Maria, and Nate.


Humanitarian OpenStreetMap Team (HOT) worked with DroneDeploy to prototype a fully offline, field-deployable solution for post-disaster imagery operations using the AWS Snowball Edge. The solution could enable disaster responders to more accurately and efficiently conduct post-disaster damage assessments to direct aid where it is needed most.

Project Resilience

AWS is offering up to $5,000 in AWS Project Resilience Promotional Credit to governmental, nonprofit, multilateral, and educational institutions to support their business continuity plans in the cloud. Eligible customers can use their credits to offset the costs of developing a holistic disaster recovery plan.

AWS Disaster Response Partner Community

AWS Marketplace is an online software store that enables disaster responding organizations to find, buy, and instantly deploy popular business software and publishing applications running on the AWS Cloud and in the AWS GovCloud (US) Region, where ITAR compliance is necessary. Learn more »

The AWS Partner Network (APN) enables organizations to accelerate growth through alignment with AWS business, technical, sales, and marketing resources. It empowers entities to grow their businesses and better support their customers. Learn More »