Ubuntu Advantage - Advanced is Canonical's professional support package. Designed for mission-critical Ubuntu workloads on AWS, it provides tooling, technology, and 24x7 expertise. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.
Ubuntu Advantage - Advanced is Canonical's professional support package. Designed for mission-critical Ubuntu workloads on AWS, it provides tooling, technology, and 24x7 expertise. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.
Highlights
Access to Extended Security Maintenance for Ubuntu 14.04 LTS; Landscape, the SaaS systems management tool for using Ubuntu at scale; and the Canonical Livepatch Service, when using the generic kernel.
24x7 phone and ticket support for all packages in Ubuntu main and Canonical-maintained packages in backports and universe, except as defined in our service description. 1-hour to 1-business day response time (severity 1-4).
Exclusive access to the Canonical Knowledge Base, an online library of articles on technical issues including security, migration and networking.
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
This listing uses usage-based pricing with two parts that work together. You begin with a one-time prepay that covers the first 28,000 instance hours on your account. This front-loads your spend and sets a pooled block of hours shared across your Ubuntu hosts. Once you consume those prepaid hours, billing switches to a per-hour rate charged for each Ubuntu host you run. So cost scales with how many hosts you run and how long they run after the prepay block is used up.
Top-of-mind questions for buyers
What counts as one Ubuntu host for the per-hour rate after prepay is used?
A host is each running Ubuntu machine on your account, whether a virtual machine or physical server. Each instance meters its own running hours. The per-hour rate applies to each Ubuntu host you run once the shared prepaid block of 28,000 instance hours is consumed.
Am I charged for Ubuntu hosts that are stopped or powered off?
The per-hour rate meters running time per Ubuntu host. Fully powered-off hosts do not consume instance hours. Only active, running hosts draw down the prepaid block and, once that is used up, accrue the per-hour software charge. Underlying AWS infrastructure fees may still apply separately.
What open source support does this coverage include beyond the operating system?
Coverage extends security maintenance and support to packages in the Ubuntu Main and Universe repositories, including widely used toolchains and libraries. You get break-fix and bug-fix support backed by service-level agreements, with up to 15 years of security maintenance for supported releases.
www.ubuntu.com+1
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Vendor refund policy
Price for Advanced tier (24x7) support: a one-time prepayment of $1,000, and $0.057 per hour thereafter. Cancellation can occur at any time, however the prepayment will be forfeited.
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SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Ubuntu Advantage is the professional package of tooling, technology and expertise from Canonical, helping organisations around the world to manage their Ubuntu deployments. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Ubuntu Advantage - Standard is Canonical's professional support package. Designed for Ubuntu workloads on AWS, it provides tooling, technology, and business-hours expertise. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.
Ubuntu Pro provides enhanced security coverage and automated hardening and compliance features. This subscription delivers up to 15 years of security maintenance for thousands of packages beyond the core operating system.
Ubuntu Pro FIPS is the first and only FIPS certified image for the public cloud. It includes NIST certified components, security patching for the widest collection of open source workloads, HIPAA and ISO compliance, live kernel patching, and a commitment from Canonical for 10-year maintenance.
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