Ubuntu Advantage - Advanced is Canonical's professional support package. Designed for mission-critical Ubuntu workloads on AWS, it provides tooling, technology, and 24x7 expertise. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.
Ubuntu Advantage - Advanced is Canonical's professional support package. Designed for mission-critical Ubuntu workloads on AWS, it provides tooling, technology, and 24x7 expertise. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.
Highlights
Access to Extended Security Maintenance for Ubuntu 14.04 LTS; Landscape, the SaaS systems management tool for using Ubuntu at scale; and the Canonical Livepatch Service, when using the generic kernel.
24x7 phone and ticket support for all packages in Ubuntu main and Canonical-maintained packages in backports and universe, except as defined in our service description. 1-hour to 1-business day response time (severity 1-4).
Exclusive access to the Canonical Knowledge Base, an online library of articles on technical issues including security, migration and networking.
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
This listing uses a two-part, usage-based structure. You start with a one-time prepay that covers the first 28,000 instance hours on your account. Once you consume those prepaid hours, billing switches to a per-hour rate charged for each Ubuntu host you run. The two dimensions work in sequence rather than as separate tiers or plans. Your total cost scales with how many Ubuntu hosts you run and how many hours they operate. The subscription covers security maintenance and support for your Ubuntu systems, including packages across the main and universe software repositories.
Top-of-mind questions for buyers
What counts as one Ubuntu host for the per-hour rate after prepay runs out?
The rate applies per running Ubuntu host, per hour. Each machine running Ubuntu is metered as one host. A per-server subscription covers hypervisors with unlimited virtual machines, so you are charged for the physical host rather than each VM on it.
How do the prepay and the per-hour rate combine on my bill?
They apply in sequence, not at once. The one-time prepay covers your first 28,000 instance hours on the account. After you use those hours, billing switches to the per-hour rate for each running Ubuntu host. Together they scale with host count and hours run.
What does this subscription actually cover for my Ubuntu systems?
It covers security maintenance and support for packages in both the main and universe repositories, with up to 15 years of coverage. You get break-fix and bug-fix support, plus tools for patch management, hardening, and compliance profiles across your Ubuntu estate.
www.ubuntu.com+2
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Vendor refund policy
Price for Advanced tier (24x7) support: a one-time prepayment of $1,000, and $0.057 per hour thereafter. Cancellation can occur at any time, however the prepayment will be forfeited.
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SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Ubuntu Advantage is the professional package of tooling, technology and expertise from Canonical, helping organisations around the world to manage their Ubuntu deployments. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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