
Overview
Ubuntu Advantage - Standard is Canonical's professional support package. Designed for Ubuntu workloads on AWS, it provides tooling, technology, and business-hours expertise. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.
Highlights
- Access to Extended Security Maintenance for Ubuntu 14.04 LTS; Landscape, the SaaS systems management tool for using Ubuntu at scale; and the Canonical Livepatch Service, when using the generic kernel.
- 10x5 phone and ticket support for all packages in Ubuntu main and Canonical-maintained packages in backports and universe, except as defined in our service description. 2-hour to 2-business days response time (severity 1-4).
- Exclusive access to the Canonical Knowledge Base, an online library of articles on technical issues including security, migration and networking.
Details
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Pricing
Dimension | Cost/unit |
---|---|
One-time $500 prepay for the first 17k instance hrs on the account. | $500.00 |
Once the prepay hrs are consumed, the service bills at this rate/hr. | $0.029 |
Vendor refund policy
Price for Standard tier (10x5) support: a one-time prepayment of $500, and $0.029 per hour thereafter. Cancellation can occur at any time, however the prepayment will be forfeited.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Vendor support
Ubuntu Advantage is the professional package of tooling, technology and expertise from Canonical, helping organisations around the world to manage their Ubuntu deployments. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

Standard contract
Customer reviews
Has supported secure application hosting and reliable server management
What is our primary use case?
I use Ubuntu Linux for servers and hosting applications.
What is most valuable?
I find the GUI to be good in Ubuntu Linux , and I appreciate the open SSH. The fact that it is free since it is open and open-source is why I appreciate it and feel it is secured. We have multiple different kinds of support related to Ubuntu Linux, including official support and other options.
I am currently using laptops, desktops, and servers, and Ubuntu Linux supports all these devices. If I need it for Raspberry Pi or something similar, I can download another Linux distribution.
Ubuntu Linux is scalable, especially for servers. We prefer using Ubuntu Linux Servers rather than Windows.
The biggest advantage of Ubuntu Linux for me is that it is open-source, secured, and scalable.
What needs improvement?
I was thinking that Ubuntu Linux and Windows would work on the same machine. With Windows 11Â , they came together, so it is a good thing. On the GUI, when I use SSH or PuTTY or what is called a console port to connect with the network devices or servers, it is somehow difficult compared with Windows. If it gets easier, then it will be great.
For how long have I used the solution?
What do I think about the stability of the solution?
At this time, I have no issues with the stability of Ubuntu Linux.
What do I think about the scalability of the solution?
So far, I do not have any issues related to security in Ubuntu Linux. Whenever there is an update or whenever I install an application, I update it. Therefore, I do not have any significant issues with the Ubuntu Server.
Everything is good with Ubuntu Linux. I do not have any significant challenges with Ubuntu Linux.
How are customer service and support?
I have not contacted Ubuntu Linux support.
How would you rate customer service and support?
Neutral
How was the initial setup?
Setting up Ubuntu Linux is easy for me. It takes just 10 minutes.
Which other solutions did I evaluate?
I am currently using laptops, desktops, and servers, and Ubuntu Linux supports all these devices. If I need it for Raspberry Pi or something similar, I can download another Linux distribution.
What other advice do I have?
I was thinking that Ubuntu Linux and Windows would work on the same machine. With Windows 11Â , they came together, so it is a good thing. On the GUI, when I use SSH or PuTTY or what is called a console port to connect with the network devices or servers, it is somehow difficult compared with Windows. If it gets easier, then it will be great.
It is really hard to think of specific benefits in Ubuntu Linux that are not available in Windows at this time. However, on the security side, Ubuntu Linux is more secured.
At this time, we do not purchase anything related to Ubuntu Linux Server through AWS Marketplace