Overview
Many Contact Centers struggle to create IVR and Intelligent Voice Assistant experiences that resonate with their audience. When your voice self-service channels are ineffective...
- Customers zero-out or leave after just a few seconds
- Voice self-service rates are low and handle times grow
- Customers hang up and call back - or call your competition
- Frustrated customers vent to your expensive agents
- Agents are tied up with mundane and repetitive calls
- Callers remember poor experiences the next time they call
Voice self-service should be easy and it should work for your customers. A poor customer experience can have a drastic effect on the bottom line, especially considering that two of every three consumers say that needing to repeat their information more than once would cause them to stop interacting with a business. Let Gyst be your guide and cost-cutting tool on this journey so you can optimize your technology spend while avoiding expensive mistakes.
Highlights
- Reduce your Contact Center costs by deflecting more calls away from expensive agents. Calls answered in the IVR cost 10 - 20 cents each on average versus $3 - $5 for every call an agent answers.
- Provide a better Customer Experience (CX) in Amazon Connect and Lex - free up agents for more complex calls.
- Reveal caller behavior in Amazon Connect and Lex - use it as a guide for your Digital Transformation journey.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Gyst set up cost | Cost to set up a single voice application | $300.00 |
Vendor refund policy
Refunds allowed after 30 days of service. Email teamgyst@gysttechnologies.com
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Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
24/7 email with same day response teamgyst@gysttechnologies.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
We have tested and used Gyst within a client solution, great product.
We have used the Gyst product within a testing account and now moving to a prod use in the coming future. Great product & team behind.