Sold by: Gyst TechnologiesÂ
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Get more out of Amazon Connect with Gyst. Our SaaS offering increases customer use of voice self-service. It also reduces caller input errors, provides rich behavior analytics for your Voicebots and IVR, and delivers significantly better voice user experiences. Our clients have seen increased caller engagement of 30 percent or more, with 20 percent fewer input errors - all with the voice platform they currently use.
Overview
Get more out of Amazon Connect with Gyst. Our SaaS offering increases customer use of voice self-service. It also reduces caller input errors, provides rich behavior analytics for your Voicebots and IVR, and delivers significantly better voice user experiences. Our clients have seen increased caller engagement of 30 percent or more, with 20 percent fewer input errors - all with the voice platform they currently use.
Gyst also improves success rates (goal completion) for callers and can help get struggling customers to an Agent before they waste time and become overly frustrated trying to self-serve in the IVR.
And since the cost difference between IVR and Agent handled calls can be $2 - $6 or more, the economics of allowing more of your customers to self-serve in the IVR are quite compelling.
Highlights
- Reduce your Contact Center costs by deflecting more calls away from expensive agents. Calls answered in the IVR cost 10 - 20 cents each on average versus $2 - $6 for every call an agent answers.
- Reveal caller struggle and friction points in your Amazon Connect and Lex call flows. Use as a guide for cost optimization going forward.
- Provide a significantly better Customer Experience (CX) in Amazon Connect and Lex and free up agents for more complex calls.
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Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Gyst Starter Plan | Includes complete setup on a single voice application and A/B testing on up to 50,000 phone calls over a one-month period. The Starter Plan also includes a comprehensive application performance and efficiency assessment using Gyst's advanced analytics feature. As setup will take approximately 2 weeks, we will extend the A/B testing period accordingly. | $36,000.00 |
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Refunds allowed after 30 days of service. Email teamgyst@gysttechnologies.com Â
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24/7 email with same day response teamgyst@gysttechnologies.comÂ
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We Save Contact Center Costs By Helping Your Callers Self-Serve In Your IVRs and Intelligent Voice Assistants.
Customer reviews
Dev Centre House Ltd
We have tested and used Gyst within a client solution, great product.
Reviewed on Mar 14, 2021
Review from a verified AWS customer
We have used the Gyst product within a testing account and now moving to a prod use in the coming future. Great product & team behind.