About Gyst Technologies

Gyst helps contact centers get more value from their Amazon Connect voice channel. Our web API tunes IVR and AI-powered voice experiences in real time by adjusting playback speed, timeouts, and opt-out behavior for each caller. Customers typically see over 30 percent higher IVR engagement and over 20 percent fewer input errors without rewriting their flows. Gyst also provides high-resolution analytics on caller behavior so CX and operations teams can pinpoint friction, reduce handle time, and shift more calls to self-service.