Sold by: Catchpoint Systems
Catchpoint is the enterprise-proven, digital experience observability ally. By providing unparalleled visibility and insight, we empower teams to fully own the end user experience. From the edge to the cloud, Catchpoint's proactive observability platform gives you the power to fix problems before your users notice.
4.5
Overview
Our solution collects and analyzes a broader, better-quality data set than any other observability tool. Our globally distributed node network is the largest in the world, continually gathering user experience, network, and application data to deliver the most reliable understanding of the online business ecosystem. Problems, wherever they originate, are instantly pinpointed, along with intelligence that lets teams deliver unrelenting user experiences.
With our unified platform and committed partnerships, we enable development, infrastructure, operations, and business leaders to proactively catch and respond to issues across the service delivery chain with speed, efficiency, and complete confidence.
More information about our solutions can be found below:
CDN Observability - There's a reason why the top 15 CDN providers trust Catchpoint. Each CDN point of presence represents additional surface area for potential failure. With our agentless observation capabilities, you can easily monitor holistically or regionally - across one CDN or multiple CDNs - to ensure the integrity of experience delivery.
DNS Observability - How quickly your DNS resolves for a user is their introduction to your brand. DNS issue resolution should be simple. Tracing DNS issues back to the correct resolution level is usually a headache, but with Catchpoint, you can quickly determine whether your DNS is at fault, and at what level in the resolution chain the problem occurred.
SaaS Application Observability - SaaS is here to stay and grow: it is time to safeguard your investment. Delivering high performing SaaS applications in a hybrid environment can hold unpredictable network challenges that can diminish user experience. How can you protect your investment and ensure a high quality of service for an IT environment you can't control? With Catchpoint, gain the end-to-end observability you need to understand your SaaS applications health, performance, and business impact.
API Observability - APIs power the digital world of today, enabling application communication. However, APIs must function through a web of third-party dependencies, dynamic architectures, and microservice meshes that cannot be monitored by traditional tools. To get full value from the API economy, companies must change how they collect and analyze API data. That is why the observability approach of Catchpoint goes beyond traditional monitoring to offer insights based on a holistic view, allowing you to ensure a healthy API economy for digital success.
Network Observability - Third-party services like CDN and DNS are spread across the Internet, connected by hyper-distributed networks you do not own. This makes it difficult for traditional monitoring tools to accurately measure them. Expand the breadth of your view with a unique observability solution that brings clarity and provides actionable next-steps - all through a single view.
For custom pricing, EULA, or a private contract, please contact us at https://pages.catchpoint.com/aws-marketplace for a private offer.
Highlights
- Gain complete visibility into the availability and performance of your networks and digital services.
- The largest and most distributed global network of public nodes means you can start monitoring immediately. https://www.catchpoint.com/global-observability-network
- Award-winning 24/7 customer service (Stevie Award winner in 2018, 2019, 2020, & 2021).
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Digital Observability | Catchpoint Observability Platform with unlimited seats. | $25,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law or documented in the Catchpoint EULA.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
Catchpoint provides unmatched ticketed and personal support; including everything from observer setup tutorials to over-the-phone data analysis, 24/7. Award-winning 24/7 customer service (Stevie Award winner in 2018, 2019, 2020, & 2021).
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Catchpoint Systems
By SolarWinds
By ThousandEyes
Sentiment is AI generated from actual customer reviews on AWS and G2
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Ease of use
Customer service
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AI generated from product descriptions
Global Distributed Monitoring Network
Largest globally distributed network of public nodes enabling immediate monitoring across multiple geographic regions and points of presence.
CDN Observability
Agentless monitoring capabilities across single or multiple CDN providers with holistic or regional observation of content delivery network points of presence.
DNS Resolution Monitoring
DNS observability with tracing capabilities to identify fault points at specific levels in the DNS resolution chain.
API Performance Monitoring
API observability across third-party dependencies, dynamic architectures, and microservice meshes with holistic data analysis.
Network and Application Performance Data Collection
Continuous collection and analysis of user experience, network, and application data from distributed nodes to identify and pinpoint issues across the service delivery chain.
Unified Observability Platform
Comprehensive visibility across applications, infrastructure, logs, databases, networks, and digital experiences through a single-pane-of-glass interface
AIOps and Machine Learning
AIOps enhanced with machine learning capabilities to simplify management of distributed environments and automatically prioritize alerts to reduce alert fatigue
Automated Instrumentation and Dependency Mapping
Automated instrumentation with dependency mapping and service relationship views to identify multi-level relationships across services
Open Source and Container Support
Support for open-source frameworks, container technologies, and third-party integrations for cloud-native environments
Rapid Deployment and Integration
Quick installation with automated setup and easy integration with SolarWinds Hybrid Cloud Observability for reduced time to value
Multi-Layer Performance Monitoring
End-to-end visibility into network, routing, and application-layer insights across Internet, cloud, and SaaS environments with real-time correlation of dependencies.
Cloud Infrastructure Visibility
Cloud Insights provides monitoring of AWS cloud networking components including VPCs, Transit Gateways, AWS Global Accelerator, cloud topology, and cloud inventory with correlation of configuration changes to synthetic tests.
Global Vantage Point Network
Distributed network of monitoring locations including ThousandEyes-managed vantage points and enterprise-deployed agents for continuous visibility into network paths and BGP routing across hybrid and multi-cloud environments.
SaaS and Cloud Service Optimization
Monitoring and optimization of network performance across SaaS, IaaS, and service APIs with support for branch offices, retail locations, and remote employee access patterns.
Standard contract
No
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Customer reviews
Linet Wairimu
Proactive monitoring has improved user experience and reduces downtime through early issue detection
Reviewed on Mar 10, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for Catchpoint is proactive monitoring of application performance, availability, and user experience.
A quick specific example of how I use Catchpoint for monitoring application performance or user experience is that it helps us detect and resolve issues before they impact users, optimize service reliability, and monitor third-party dependencies.
In addition to my main use case for Catchpoint, our use case includes synthetic monitoring, real user monitoring, API monitoring, and cloud/network performance tracking, ensuring seamless digital operations.
What is most valuable?
The best features Catchpoint offers are synthetic monitoring, real user monitoring, network and cloud performance monitoring, root cause analysis, and alerting.
Synthetic monitoring and root cause analysis have helped my team by allowing root cause monitoring to help us understand where the threat is coming from, enabling us to catch the threat before it impacts our users. It helps us detect and resolve issues before they impact users through root cause analysis and alerting.
Catchpoint has positively impacted my organization because it has been a great tool due to reduced downtime and faster incident resolution, improved user experience and retention, and cost saving through performance optimization.
Regarding cost savings or performance optimization, it has reduced downtime by 55%, and there is a cost saving of about 40%.
What needs improvement?
Catchpoint can be improved as it has a complex setup and configuration, and dashboard customization and UX should be improved.
For how long have I used the solution?
I have been using Catchpoint for the same amount of time.
What do I think about the stability of the solution?
I have not experienced any downtime with Catchpoint, so it is very stable.
What do I think about the scalability of the solution?
Catchpoint's scalability is great as it grows with my organization's needs and can handle those needs very well.
How are customer service and support?
Catchpoint customer support is very helpful and proactive.
I would rate the customer support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Dynatrace .
I switched from Dynatrace to Catchpoint because Catchpoint mimics human behavior to test by the steps, which is very different. It can see each step's performance. In Dynatrace, it is more about back-end monitoring and does not allow you to design based on your use cases, which is why we switched.
What was our ROI?
I have seen a return on investment, as there have been ongoing features to meet needs since we started using this tool. Also, there have been fewer outages, and it is very easy to identify the issue of performance bottleneck through root cause analysis and insights.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that the cost was very cost-effective and affordable.
Which other solutions did I evaluate?
Before choosing Catchpoint, I evaluated Jenkins as another option.
What other advice do I have?
My advice for others looking into using Catchpoint is that it is a very great tool.
Catchpoint is a great tool because its support is excellent, and the service itself is unique and not available for any other vendor that I have come across. Also, I really appreciate the synthetic test feature, which operates from the edge and mimics the real user experience; that for me is one of the best features.
Catchpoint is deployed in my organization in a hybrid cloud setup.
We use AWS as our cloud provider.
I purchased Catchpoint through the AWS Marketplace .
I do not think there are any other improvements needed for Catchpoint that I have not mentioned yet.
I have additional thoughts about Catchpoint, as I love its alerting system because when a problem or an alert happens, it notifies the specified teams, allowing them to start investigating why the problem or alert was triggered. This helps minimize the time to get the right people to work and fix a production problem easily.
I found this interview to be fine and do not think anything needs to change for the future.
I would rate this review a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Gambling & Casinos
Overall useful tool, part of our daily operations
Reviewed on Jan 30, 2026
Review provided by G2
What do you like best about the product?
The multitude o7 tests is great, but not enough nodes in all locations
What do you dislike about the product?
No RBM options, or at least not enough for all locations
What problems is the product solving and how is that benefiting you?
Before and after monitoring of performance for new products is very helpful
Computer Software
Synthetic Transaction Testing Delivers Reliable User Experience Monitoring
Reviewed on Dec 09, 2025
Review provided by G2
What do you like best about the product?
Synthetic transaction testing allows for regular monitoring of the user experience. If any issues arise, the tool also offers the ability to capture screengrabs, which can serve as evidence for further investigation.
What do you dislike about the product?
Capturing the execution time for each step still needs improvement. I expect this will be addressed in an upcoming release.
What problems is the product solving and how is that benefiting you?
Reliable user experience monitoring across different geo locations is very helpful in identifying any region specific degradations before it spreads further.
Sai B.
Reliable Monitoring with Some false Alert Challenges
Reviewed on Nov 13, 2025
Review provided by G2
What do you like best about the product?
I find Catchpoint incredibly useful for its ability to monitor application use cases effectively. It provides end-to-end functional test cases in the production environment, which is crucial for detecting issues quickly before they are reported by customers. This feature is particularly valuable in maintaining a reliable production environment and ensuring that potential failures are caught proactively, thereby enhancing operational reliability and customer satisfaction.
What do you dislike about the product?
Sometimes, Catchpoint provides false alerts indicating failures in test cases. However, upon manual verification, these alerts often turn out to be incorrect, as the test cases work fine.
What problems is the product solving and how is that benefiting you?
I use Catchpoint for monitoring application use cases, which helps catch functional issues in production swiftly, preventing customer impact.
Shobha R.
Catchpoint benefit
Reviewed on Sep 11, 2025
Review provided by G2
What do you like best about the product?
it help me with good internet speed and help me to work faster as it work faster it improve my performance and availability
What do you dislike about the product?
As of now there is no such to dislike about Catchpoint
What problems is the product solving and how is that benefiting you?
it help me to find issue in network tell us about problem and give us alert so that we can resolve it as soon as possible. improve uptime and it help us to spend less time on resolving the issue