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    Catchpoint Digital Experience Observability

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    Catchpoint is the enterprise-proven, digital experience observability ally. By providing unparalleled visibility and insight, we empower teams to fully own the end user experience. From the edge to the cloud, Catchpoint's proactive observability platform gives you the power to fix problems before your users notice.
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    Catchpoint Digital Experience Observability

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    Overview

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    Our solution collects and analyzes a broader, better-quality data set than any other observability tool. Our globally distributed node network is the largest in the world, continually gathering user experience, network, and application data to deliver the most reliable understanding of the online business ecosystem. Problems, wherever they originate, are instantly pinpointed, along with intelligence that lets teams deliver unrelenting user experiences.

    With our unified platform and committed partnerships, we enable development, infrastructure, operations, and business leaders to proactively catch and respond to issues across the service delivery chain with speed, efficiency, and complete confidence.

    More information about our solutions can be found below:

    CDN Observability - There's a reason why the top 15 CDN providers trust Catchpoint. Each CDN point of presence represents additional surface area for potential failure. With our agentless observation capabilities, you can easily monitor holistically or regionally - across one CDN or multiple CDNs - to ensure the integrity of experience delivery.

    DNS Observability - How quickly your DNS resolves for a user is their introduction to your brand. DNS issue resolution should be simple. Tracing DNS issues back to the correct resolution level is usually a headache, but with Catchpoint, you can quickly determine whether your DNS is at fault, and at what level in the resolution chain the problem occurred.

    SaaS Application Observability - SaaS is here to stay and grow: it is time to safeguard your investment. Delivering high performing SaaS applications in a hybrid environment can hold unpredictable network challenges that can diminish user experience. How can you protect your investment and ensure a high quality of service for an IT environment you can't control? With Catchpoint, gain the end-to-end observability you need to understand your SaaS applications health, performance, and business impact.

    API Observability - APIs power the digital world of today, enabling application communication. However, APIs must function through a web of third-party dependencies, dynamic architectures, and microservice meshes that cannot be monitored by traditional tools. To get full value from the API economy, companies must change how they collect and analyze API data. That is why the observability approach of Catchpoint goes beyond traditional monitoring to offer insights based on a holistic view, allowing you to ensure a healthy API economy for digital success.

    Network Observability - Third-party services like CDN and DNS are spread across the Internet, connected by hyper-distributed networks you do not own. This makes it difficult for traditional monitoring tools to accurately measure them. Expand the breadth of your view with a unique observability solution that brings clarity and provides actionable next-steps - all through a single view.

    For custom pricing, EULA, or a private contract, please contact us at https://pages.catchpoint.com/aws-marketplace  for a private offer.

    Highlights

    • Gain complete visibility into the availability and performance of your networks and digital services.
    • The largest and most distributed global network of public nodes means you can start monitoring immediately. https://www.catchpoint.com/global-observability-network
    • Award-winning 24/7 customer service (Stevie Award winner in 2018, 2019, 2020, & 2021).

    Details

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Catchpoint Digital Experience Observability

     Info
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (1)

     Info
    Dimension
    Description
    Cost/12 months
    Digital Observability
    Catchpoint Observability Platform with unlimited seats.
    $25,000.00

    Vendor refund policy

    All fees are non-cancellable and non-refundable except as required by law or documented in the Catchpoint EULA.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Catchpoint provides unmatched ticketed and personal support; including everything from observer setup tutorials to over-the-phone data analysis, 24/7. Award-winning 24/7 customer service (Stevie Award winner in 2018, 2019, 2020, & 2021).

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Customer reviews

    Ratings and reviews

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    102 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Davide C.

    Very good solution

    Reviewed on Nov 23, 2024
    Review provided by G2
    What do you like best about the product?
    Is essential for understanding the formance of our platform
    What do you dislike about the product?
    The platform is for technical people, that understand how CDN works
    What problems is the product solving and how is that benefiting you?
    Undesrtand how our platform behave in terms of perfomance in the world.
    Information Technology and Services

    A staple for any SaaS company

    Reviewed on Nov 15, 2024
    Review provided by G2
    What do you like best about the product?
    Catchpoint is an extremely powerful product. My reps have been helpful and responsive, some of the best I've worked with across vendors.
    What do you dislike about the product?
    As powerful and feature rich as the product is that can lead to complexity in the user experience. As someone who isn't a daily user, the depth can be daunting.
    What problems is the product solving and how is that benefiting you?
    Catchpoint helps us identify issues such as downtime or performance bottlenecks across the world before our users do. We can identify and fix issues before any support tickets get filed.
    Banking

    SVP Product Manager

    Reviewed on Nov 12, 2024
    Review provided by G2
    What do you like best about the product?
    Global coverage for geographic locations and ISPs
    What do you dislike about the product?
    Pricing is a bit high on some add on/ala carte products
    What problems is the product solving and how is that benefiting you?
    Reduction in MTTD and MTTR
    Tzachi S.

    Very good monitoring Solution for Global Performance Optimization

    Reviewed on Sep 21, 2024
    Review provided by G2
    What do you like best about the product?
    I love Catchpoint's extensive monitoring capabilities. It provides in-depth insights into website performance, API response times, and network health from multiple global locations. The user interface is intuitive, making it easy to set up monitoring scenarios and visualize performance data. The granular metrics and real-time alerts have been invaluable for diagnosing issues quickly, ensuring our users have a seamless experience
    What do you dislike about the product?
    The pricing structure may be a concern for smaller businesses, as it’s geared more towards large enterprises.
    What problems is the product solving and how is that benefiting you?
    * Network pwrformance monitoring and comparisson across the world via different CDN providers.
    * Web site availability & latency monitoring
    Nabeel S.

    Superb

    Reviewed on Sep 13, 2024
    Review provided by G2
    What do you like best about the product?
    Catchpoint is an equal opportunity employer that strongly prohibits discrimination and harassment of any kind.
    What do you dislike about the product?
    Need to improve on the user interface....
    What problems is the product solving and how is that benefiting you?
    benefiting in monitoring application
    View all reviews