Catchpoint Internet Performance Monitoring Platform

On the Expedia project, we have used Catchpoint  for synthetic monitoring, and it is a very good tool that allows us to monitor the application synthetically and at the API level. I had a great experience with Catchpoint, and we represent all the dashboards to the leadership team as well as clients for weekly and monthly updates on any glitches or failures. Catchpoint provides excellent visibility on any failures, indicating at what time they occurred and what kind of errors were displayed, making it clear on the message.

We use Catchpoint in our daily routine tasks to monitor application levels, load, and availability of applications. At any point in the 24 hours, if an application is not available or is facing slowness making it difficult for users to access, Catchpoint captures those logs. With Catchpoint, we analyze the time duration of issues to identify why these occurrences happen, allowing us to fix them quickly and provide availability of over 99.98%. The analysis we conduct with Catchpoint proves invaluable for any upgrades, patches, or issues needing analysis.

An unexpected situation we faced with Catchpoint was when a payment gateway failed, preventing customers from onboarding or making bookings smoothly. We analyzed what was happening at that time, why the payment gateway failed, or why the application was unavailable, which allowed us to raise these issues with the leadership team before any further escalations, sorting out the cases efficiently.

Catchpoint offers several best features, including an error dashboard, successful transaction tracking, failure comparison, and the ability to set thresholds. If errors exceed the threshold, it indicates issues, and we can set alerts for any complications, allowing automatic emails or notifications to be sent to clients. We utilize both tabular and visual formats for analysis, as they provide a clear picture in the dashboard, which we can incorporate into our presentations.

Catchpoint has positively impacted our organization by saving a lot of time and preventing outages. Prior to any significant outages, we are able to identify issues needing permanent fixes and minimize reoccurrences. It enables our team to analyze data, capture detailed assessments, and streamline identification of automation and improvements, ultimately enhancing our monitoring and availability of systems.

One improvement for Catchpoint is the detail analysis logs that we struggle to find within the tool. We currently depend on other systems, like Splunk, to access those log files. If Catchpoint could incorporate these features, it would greatly enhance our end-to-end analysis capabilities in a single point of contact.

Another improvement area for Catchpoint is more precise and detailed error logs capture capability, which would enhance our monitoring and analysis process.

We believe that the dashboard could be enhanced with more tags and customization options to allow further personal tailoring of features and alerts, which are currently somewhat restricted.

I have been using Catchpoint  for around four years in my project on the Expedia Global project, which is a global travel platform and hospitality company.

I have not encountered any major outages or issues with downtime regarding Catchpoint; it has proven to be a stable product.

Catchpoint's scalability effectively manages our growth without increasing demand. Based on our current organizational architecture, it efficiently handles traffic and monitoring requirements.

Customer support for Catchpoint has received positive feedback, as the visualization in tabular and bullet formats effectively represents errors and glitches. This clarity aids troubleshooting and supports engineers in meeting customer satisfaction.

We previously used other monitoring tools like Grafana , Prometheus, and NetAct . Those solutions proved more expensive in licensing and resource consumption, which led us to switch to Catchpoint for better accuracy and efficiency.

We have seen considerable returns on investment with Catchpoint, saving both money and employee time while reducing penalties from clients due to fewer outages during network deployments.

My experience with Catchpoint concerning pricing, setup costs, and licensing is straightforward. While there are occasional challenges with setup costs and financial aspects, overall, my experience remains positive without any significant challenges.

Before selecting Catchpoint, we evaluated other options. Ultimately, we found that Catchpoint was the most feasible for our project within our budget, architecture, and monitoring accuracy, making it the best choice.

I rate Catchpoint an eight out of ten because of its fast resolutions, proper integrations, and effective alerts and notifications, alongside its synthetic monitoring capabilities.

I chose eight out of ten because of some restrictions in Catchpoint, such as the unavailability of detailed logs for monitoring any glitches. Customization options are also limited, and while other tools like DataDog and Grafana  offer these features, Catchpoint lacks certain functionalities.

For AI governance and security, we need to improve security measures due to multiple third-party integrations. Enhancing AI security is essential to prevent threats or vulnerabilities to applications, ensuring safe monitoring of confidential network traffic.

I find that the AI-based insights from Catchpoint are trustworthy, but we still need to focus on enhancing security. For instance, we must stop external attacks or non-secure traffic and manage any hacker-related traffic that could affect application networks. The AI security insight is reliable, but continued improvements are necessary.

My advice to other vendors or organizations is to switch to Catchpoint due to its accuracy, lightweight deployment, and budget-friendly nature. It is invaluable for synthetic monitoring and captures crucial metrics reliably. With trustworthy AI security, available integrations, and customizations, coupled with clear dashboards, Catchpoint serves as a helpful tool for enhancing project communication. Our clients, in turn, are pleased with its efficiencies, leading to significant financial and time savings for both teams and clients. I rate Catchpoint an eight out of ten overall.