Sold by: ThousandEyes
Deployed on AWS
ThousandEyes delivers Assurance for Cloud, Internet, and SaaS Performance, providing real-time visibility into network dependencies that impact application delivery. Our platform helps enterprises detect, troubleshoot, and resolve disruptions across any environment to deliver seamless digital services.
4.5
Overview
ThousandEyes provides end-to-end visibility into Internet, cloud, and SaaS performance, enabling enterprises to correlate network, routing, and application-layer insights for rapid issue detection and resolution. By continuously monitoring dependencies across hybrid and multi-cloud environments, ThousandEyes helps IT teams proactively address performance risks before they impact users.
With a global network of vantage points, including ThousandEyes-managed locations and enterprise-deployed monitoring within their own environments and dependencies, organizations gain real-time visibility into network paths, BGP routing, and service performance. Insights correlated across multiple layers and dependencies pinpoint root causes faster, cutting resolution times, and improving service provider collaboration.
Cloud Insights extends visibility into AWS environments, giving IT teams a clear view of the various components of AWS cloud infrastructure including cloud topology, cloud inventory and correlating cloud configuration changes with the ThousandEyes tests to troubleshoot performance bottlenecks and optimize cloud networking.
World-leading brands which comprise 160+ of the Global 2000, 20 of the top 25 SaaS providers, and 6 of the 7 largest U.S. banks trust ThousandEyes to ensure service reliability, accelerate cloud and SaaS adoption, and improve IT agility.
For a customized scope or more detail about how Units are scoped and utilized, please contact us at https://www.thousandeyes.com/contact
For custom pricing, EULA, or a private contract, please contact us at https://www.thousandeyes.com/contact for a private offer.
Highlights
- For Multi-Cloud and AWS Environments: Cloud Insights provides end-to-end visibility into AWS cloud networking components, offering an instant view of cloud inventory and topology, including VPCs, Transit Gateways, and AWS Global Accelerator. IT teams can correlate cloud configuration changes with synthetic tests, enabling faster troubleshooting of latency, connectivity, and routing issues across hybrid cloud environments.
- For Enterprises Consuming SaaS & Cloud Services: ThousandEyes enables IT teams to monitor and optimize network performance across SaaS, IaaS, and service APIs, ensuring reliable access for branch offices, retail locations, and remote employees.
- For IT and Network Operations: Internet Insights leverages our unmatched global intelligence to detect service provider outages and Internet disruptions, allowing teams to respond before users are impacted.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Getting Started - Units | Contract price includes 4,900 Units | $50,000.00 |
Getting Started - EPA | Contract Price Includes 100 endpoint agents | $17,520.00 |
Getting Started - Cloud Insights | Contract price includes Cloud Insights Advantage | $140,000.00 |
Dimension | Cost/unit |
|---|---|
Unit Overage (Monthly) | $0.85 |
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Customers can contact the ThousandEyes Customer Engineering team 24 hours a day, 7 days a week.
Support is available via email, chat app and via the web at our support portal.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By ThousandEyes
By Kentik
By Catchpoint Systems
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Layer Performance Monitoring
End-to-end visibility into network, routing, and application-layer insights across Internet, cloud, and SaaS environments with real-time correlation of dependencies.
Cloud Infrastructure Visibility
Cloud Insights provides monitoring of AWS cloud networking components including VPCs, Transit Gateways, AWS Global Accelerator, cloud topology, and cloud inventory with correlation of configuration changes to synthetic tests.
Global Vantage Point Network
Distributed network of monitoring locations including ThousandEyes-managed vantage points and enterprise-deployed agents for continuous visibility into network paths and BGP routing across hybrid and multi-cloud environments.
SaaS and Cloud Service Optimization
Monitoring and optimization of network performance across SaaS, IaaS, and service APIs with support for branch offices, retail locations, and remote employee access patterns.
Network Topology Visualization
Visibility of AWS regions topology with VPC traffic mapping within AWS and to other infrastructure, including Kubernetes cluster traffic monitoring
Synthetic Monitoring
Synthetic monitoring capabilities with public global agents and support for deploying agents on custom infrastructure to detect performance-impacting issues
Anomaly Detection and Alerting
Sophisticated anomaly detection and alerting system that monitors conditions across infrastructure and returns real-time alerts
Integrated Metrics Collection and Analysis
Integrated collection and analysis of polled and streaming metrics for assessing physical and virtual network device activity and health
Multi-Environment Observability
Complete network visibility spanning container, cloud, on-premises, internet, and uncontrolled network segments with unified cross-environment views
Global Distributed Monitoring Network
Largest globally distributed network of public nodes enabling immediate monitoring across multiple geographic regions and points of presence.
CDN Observability
Agentless monitoring capabilities across single or multiple CDN providers with holistic or regional observation of content delivery network points of presence.
DNS Resolution Monitoring
DNS observability with tracing capabilities to identify fault points at specific levels in the DNS resolution chain.
API Performance Monitoring
API observability across third-party dependencies, dynamic architectures, and microservice meshes with holistic data analysis.
Network and Application Performance Data Collection
Continuous collection and analysis of user experience, network, and application data from distributed nodes to identify and pinpoint issues across the service delivery chain.
Standard contract
No
No
No
Customer reviews
Dev S.
Critical for Swift Network Troubleshooting
Reviewed on Feb 05, 2026
Review provided by G2
What do you like best about the product?
I used ThousandEyes to find problems fast. it helps me see exactly where the internet or a website is breaking, which helps me find the problem in minutes instead of hours. It really assists my team; when my students or staff have trouble connecting to our network, I can identify the exact spot where the trouble is and fix it right away. I like that it uses simple maps and charts to show me the internet, so I don't have to look at boring code or long lists of numbers to understand where the problem is. I really enjoy how easy it is to share what I find with others, as I can send a simple link to my team or a provider to show them exactly what is wrong, so we can work together to fix it faster. I use it with tools like Slack or Microsoft Teams, and ThousandEyes sends a message directly to our chat group when something breaks, so the whole team knows about the problem instantly. We switched to ThousandEyes from SolarWinds because it is much easier to understand and better at showing us what is happening outside our own office, especially with cloud services.
What do you dislike about the product?
Sometimes the tool feels a bit complicated because there are so many features. It took me a while to learn where everything is. I wish the initial setup and learning process were a little simpler for new users.
What problems is the product solving and how is that benefiting you?
I use ThousandEyes to quickly find internet or website problems, reducing troubleshooting time from hours to minutes. It helps my team fix connectivity issues by pinpointing exact problem spots, improving our response time and effectiveness.
Banking
Additional Features great for Network Visibility and Availability
Reviewed on Dec 16, 2025
Review provided by G2
What do you like best about the product?
ThousandEyes offers additional visibility into network hops when executing synthetic tests. This is a feature not available in many mainstream enterprise observability tools.
What do you dislike about the product?
Some of the configuration and metric screens are not very intuitive.
What problems is the product solving and how is that benefiting you?
We use it for network monitoring and observability. Currently focused on BGP monitoring.
Abdalraheem Asha
Has improved collaboration with providers and pinpointed issues across regional networks
Reviewed on Oct 31, 2025
Review from a verified AWS customer
What is our primary use case?
My main use case for ThousandEyes is troubleshooting, with a specific example being testing connectivity through IXP to ensure the fastest route in collaboration with service providers over the region.
ThousandEyes helps with troubleshooting and collaborating with service providers by providing a sample or proof of issues at a certain level, which helps us prove what's happening when service providers act as if the issue isn't from their end.
What is most valuable?
ThousandEyes has been the most user-friendly tool I have seen in the past couple of years, making life easier in troubleshooting and helping us find what's happening while offering vivid options on how to use the agents or the server-side tools with multiple options to trace out the issues.
The best features ThousandEyes offers include the ability to place two different points or nodes, such as a server or a node in the cloud in my account, then installing agents and tracing the connectivity which helps me build a perfect user experience to check what's happening while users access my resources.
I love the dashboards in ThousandEyes and the way I see the results after placing or doing the tests; this is perfect, and I would say this is the best thing.
ThousandEyes has positively impacted my organization by raising the customer experience and positive feedback by over 70% due to the complex situation with local service providers, allowing me to resolve user feedback and issues which enhanced the user experience significantly.
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
What needs improvement?
ThousandEyes could focus more on end-users than enterprises, as the solution is powerful, and collaboration with multiple cloud providers should be developed for better test traceability, with the introduction of a free version for end-users and enhancements to the user interface for easier navigation.
Regarding the user interface, I appreciate dropdowns, but I prefer a guided experience where the interface explains itself instead of requiring extensive searching to reach a point.
For how long have I used the solution?
I have been using ThousandEyes for the past four years.
What do I think about the stability of the solution?
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
What do I think about the scalability of the solution?
Although I have not encountered a case where I needed to scale up with ThousandEyes, I know that it is highly scalable based on what I have learned.
How are customer service and support?
I have not dealt with customer support, but I know ThousandEyes is well known for having good customer support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before ThousandEyes, I used DirectFN; they offered a good Falcon DF solution, but I switched because their solution was kind of legacy, hard to set up, and time-consuming for results, which led us to choose ThousandEyes.
How was the initial setup?
My experience with pricing and licensing for ThousandEyes is fine; there has not been any setup cost because I am already experienced with the tool, eliminating the need for professional help for installation.
What was our ROI?
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
Which other solutions did I evaluate?
I evaluated multiple other options before choosing ThousandEyes, but I cannot mention specific names, and ultimately, ThousandEyes was the one I picked.
What other advice do I have?
My advice to others looking to use ThousandEyes is to give it a try, do the demo, and invest in such solutions that will significantly ease the work for engineers and networking professionals.
I believe ThousandEyes has been helpful along my path, and I look forward to seeing more additions and enhancements to the platform and the solution. I would rate this product a 9 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Afolabi Olufayo
Has revealed issues in monitoring accuracy but improves visibility into third-party performance
Reviewed on Oct 15, 2025
Review provided by PeerSpot
What is our primary use case?
My main use case for ThousandEyes is to monitor third-party applications; we monitor BGP paths to the cloud, so if applications are not hosted in our own private cloud, we monitor what's going on in terms of third-party applications.
A specific example of a third-party application I monitor with ThousandEyes is a clinical system called Rio; we monitor them to know the performance because they are not hosted in our own private cloud.
Although we do monitor our own applications hosted by ourselves to see what could be going on from multiple sites into our data center if something is going wrong, my main use case for ThousandEyes remains focused on third-party applications.
What is most valuable?
The best features ThousandEyes offers include monitoring page load times, assessing how long it takes for an application to load, checking for packet loss and jitter, and monitoring the routing path from the user to the server hosted in the cloud or on-premises. Additionally, you could know if the page is currently loading or not; there are still many more features, but those are what we use at the moment.
ThousandEyes has positively impacted our organization by enabling us to know if a third-party hosted application isn't functioning properly, allowing us to determine what's actually going on and whether the issue lies on our side or with the application provider.
What needs improvement?
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not. I would recommend incorporating something similar to Wireshark into ThousandEyes for deeper packet analysis as there are still aspects that ThousandEyes isn't able to determine. When something goes wrong, despite all the investments, certain results remain elusive, so they need to explore areas where Wireshark excels.
The knowledge base around ThousandEyes is quite limited; many engineers are unaware of its existence or the benefits it can provide, and this needs to be addressed. On a rating of 1 to 10, I would give ThousandEyes a maximum of five, indicating that there are many areas for improvement, especially in helping engineers understand how to resolve issues related to third-party hosted applications, as opposed to more recognized brands such as Cisco which have extensive resources for independent study.
Lastly, the servers sometimes require rebooting to monitor applications accurately, which may indicate a potential bug or issue.
For how long have I used the solution?
I have been using ThousandEyes for almost two years.
What do I think about the stability of the solution?
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
What do I think about the scalability of the solution?
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously, and if you need multiple testing points, you just deploy agents at different parts of your network or different sites that you're managing, which it does well.
Which solution did I use previously and why did I switch?
I have not previously used a different solution, so I don't have any comparisons to provide.
How was the initial setup?
Before choosing ThousandEyes, I did not evaluate other options as I do not make that decision.
What other advice do I have?
There have been multiple instances when the insight from ThousandEyes has helped my team solve a problem faster or avoid downtime. Before we had ThousandEyes, we were not so sure where the problem was coming from, so for example, if a third-party application goes down or becomes very slow, we could never tell whether the problem was coming from the infrastructure side or from the application provider.
The application service provider would often tell us that everything is fine on their end, but after checking our infrastructure, we discovered that every other application was fine except this one, prompting a need for in-depth analysis into what exactly is happening and where the problem is coming from so that it can be properly fixed. We then begin to track what's going on with network path visualization, checking the page load time, jitter, packet loss, and every other component.
My advice for others looking into using ThousandEyes would be to try out a demo to see if that meets their needs and solves their problems.
On a scale of 1-10, this solution rates as a 5.
Maria Geovith Kamlay
Alerts show exact client issues and boost troubleshooting efficiency
Reviewed on Apr 29, 2025
Review provided by PeerSpot
What is our primary use case?
We use ThousandEyes primarily for monitoring our production and BCP servers. We specifically utilize it to monitor URL alerts. We have multiple applications, and at times, URLs may go down due to patching schedules or upgrades. When that happens, ThousandEyes sends an alert, allowing us to see the exact error and client details. This helps us determine what the client is experiencing, and we can then contact the relevant team, such as L2 support, to resolve the issue.
What is most valuable?
I find the most valuable feature of ThousandEyes is the ability to directly see the client's exact issue. Unlike other platforms where we only receive update notes, ThousandEyes provides the exact error from the client, making troubleshooting more efficient.
What needs improvement?
ThousandEyes could improve by implementing a similar incident management system like BigPanda or ServiceNow . Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
For how long have I used the solution?
I have been using ThousandEyes for two and a half years.
What do I think about the stability of the solution?
I have not observed any instability, like lagging or crashing, with ThousandEyes so far.
How are customer service and support?
I have contacted the technical support at ThousandEyes. There was an instance when the ThousandEyes URL, along with all other URLs, went down due to a network issue. We contacted the support team, and they resolved it within a couple of hours. Their response time and solution were satisfactory.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not use any alternatives before ThousandEyes.
How was the initial setup?
The initial installation of ThousandEyes was easy for us. It was straightforward to understand and allowed us to check and resolve errors efficiently.
What other advice do I have?
Overall, I would rate ThousandEyes nine out of ten. Despite its efficiency, it could still benefit from improved incident management.