
Overview
WP Engine is the world's leading WordPress Technology Company trusted by more than 175K customers including brands like AMD, Thomson Reuters and Volvo. More of the top 200K Alexa-ranked sites are powered by WP Engine than any other provider. WP Engine's multi-product portfolio and award-winning support enables agencies and brands to run their WordPress sites and scale their businesses.
WP Engine's Premier solution combines the power of open source with enterprise-grade, SOC-2 compliant security, enterprise infrastructure with built-in burst capacity, and high availability. It also includes creative agility and developer flexibility solutions, along with performance analytics and a world-renowned customer success team to drive faster time to market and ongoing optimization. WP Engine is a Digital Customer Experience (DCX) competency partner with AWS. For custom pricing and terms and conditions, please contact AWS-Marketplace@wpengine.com for a private offer.
Highlights
- Advanced Security - Protect your brand with features including Managed Web Application Firewall and Advanced DDoS protection, automated machine-learning plugin management, and activity logs and dashboards.
- Uptime Protection - Stay up and running with dedicated environments designed with built-in burst capacity in a multi-zone configuration with three-tier architecture multi-tier, multi-zone architecture ensuring resilience and failover protection of business-critical sites.
- Customer Success - Protect your business with award-winning 24-7 support, WordPress updates, personalized onboarding, a dedicated customer success team for executive business reviews, and recommendations for troubleshooting issues at code level with application performance monitoring.
Details
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Buyer guide

Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
WP Engine Premier | All orders are custom, please contact AWS-Marketplace@wpengine.com | $66,240.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
Fixed usage fee included with WP Engine Premier | $0.01 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
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Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
A free resource to explore WP Engine or to find something specific, visit http://www.wpengine.com/support-contact . This page is a centralized place where you can find answers to frequently asked questions, a knowledge base, and technical documentation.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

Standard contract
Customer reviews
Hosting has streamlined client projects and support now drives faster website delivery
What is our primary use case?
My main use case for WP Engine WordPress Digital Experience Platform is when I have clients who need hosting for a website that I have just built. I would recommend them to go to WP Engine, and another good benefit is their support is very good, and it is very easy to set up staging websites, and they have minimal downtime.
Another good use case for WP Engine WordPress Digital Experience Platform is really to do with its backups and how it takes daily backups and also hourly backups because that has been more useful than I can imagine.
What is most valuable?
Its best feature is probably how quick it is to spin up new environments. Their support is also very good as well. Sometimes there is a bit of a queue to get hold of someone, but when you do, their support has always been great.
WP Engine WordPress Digital Experience Platform has probably been one of the best hosts that we have used. However, it is slightly more expensive, but that cost outweighs itself because the support and overall use of setting things up within the platform is much easier than others.
WP Engine WordPress Digital Experience Platform has saved us time because it is quicker to do things, but then that also means that we can add more clients to it. This has benefited both us in the sense of time and also cost. It has also benefited WP Engine to get more referrals.
What needs improvement?
Sometimes the support time or to get hold of someone is a very long time. Sometimes you can wait up to 30 or 40 minutes for someone, and you sometimes have to re-explain yourself quite a lot. Perhaps something on the front where they are able to get a quick summary of what has already been going on before spending more time asking things that I have already answered with the person before.
WP Engine WordPress Digital Experience Platform is probably one of the best that I have seen so far, but there are areas where it could improve.
For how long have I used the solution?
I have been using WP Engine WordPress Digital Experience Platform for about four years, and I have used it in pretty much every agency that I have worked at, and I am even using it in my freelance jobs that I am doing on the side when I am not working in agencies.
What do I think about the stability of the solution?
WP Engine WordPress Digital Experience Platform is stable.
What do I think about the scalability of the solution?
WP Engine WordPress Digital Experience Platform is very scalable, and it is very easy to use from a scalable aspect.
How are customer service and support?
Customer support for WP Engine WordPress Digital Experience Platform is probably some of the best that I have seen.
In regards to WP Engine WordPress Digital Experience Platform's staging environments, it takes about five minutes to spin it up, which is very quick. In regards to the support team, there was a time when we had a client who was having issues with the caching, and it basically was not saving data to a very specific form in the correct way. The support team literally went above and beyond to try and solve this.
Which solution did I use previously and why did I switch?
Before we were using SiteGround for hosting, but the reason why we switched is because SiteGround had a lot of downtime.
What's my experience with pricing, setup cost, and licensing?
WP Engine WordPress Digital Experience Platform's setup cost and licensing is very easy, but the pricing cost is sometimes more expensive than other hosting platforms. However, the cost of what you get in regard to the support, the speed, and the time saved sort of outweigh the cost.
Which other solutions did I evaluate?
We did evaluate other options before choosing WP Engine WordPress Digital Experience Platform, and we evaluated options such as SiteGround. We also evaluated Cloudways as well, which is probably on the same level as WP Engine.
What other advice do I have?
WP Engine WordPress Digital Experience Platform's governance and security is very good, and they are always seemingly on top of the security and keeping that at the forefront, which is very good.
It is good because WP Engine WordPress Digital Experience Platform gives quick snapshots, but AI is in a position where you need to check what it gives you as the output. You cannot solely rely on it.
For instance, we started out with our WP Engine WordPress Digital Experience Platform account as one user, and now we have 12 users on it because so many have moved to us.
I would definitely recommend getting a demo booked in with a salesperson for WP Engine WordPress Digital Experience Platform, and they can walk you through the features and the different aspects that you will need. Depending on the size of the company that you are moving to WP Engine, you can have an account manager, and they can really help with some of the more complex issues and getting those resolved a little quicker than if you were to go with a bigger hosting provider. I rate my overall experience with WP Engine WordPress Digital Experience Platform an 8 out of 10.
Centralized hosting has simplified managing 90+ sites and has improved visibility and workflows
What is our primary use case?
My main use case for WP Engine WordPress Digital Experience Platform is that we host almost all of our company's websites on it; we have over 90 plus websites on WP Engine's hosting, and we use it to manage everything from staging and development environments to automated plugin updates.
A specific example of how I use WP Engine WordPress Digital Experience Platform for one of our sites is that, as a developer, I utilize their GitHub Actions to deploy code to a development site, especially when working on a new site or a new feature to an existing site.
Delaware North has been a customer for a long time, and their customer support is the best I have ever experienced anywhere.
What is most valuable?
Some of the best features that WP Engine WordPress Digital Experience Platform offers include daily automated backups of every site, which are valuable in case something goes wrong, and the Smart Plugin Manager feature that automatically updates your website's plugins while doing visual regression testing.
I appreciate that they have added reporting features and performance monitoring capabilities like Lighthouse scores to see how our sites are performing in terms of speed.
WP Engine WordPress Digital Experience Platform has positively impacted my organization by making it significantly easier to manage everything, allowing my team to manage all the websites in one platform where you're logged in and can manage any site you need to.
Specific outcomes I can share include overall visibility and transparency of things on a larger scale, allowing someone like myself or another team member to see the bigger picture regarding the performance of the server or the sites and all the activity going on.
What needs improvement?
One improvement I wish WP Engine WordPress Digital Experience Platform could make is the ability to manage individual sites' users within each site since I would like to bulk manage the users specific to each site rather than just users of WP Engine WordPress Digital Experience Platform.
For how long have I used the solution?
I have been using WP Engine WordPress Digital Experience Platform for about six years.
What do I think about the stability of the solution?
WP Engine WordPress Digital Experience Platform is stable, as I do not remember any downtime over the seven years we have been with them that could be attributed to them, counting maybe just a few times on one hand.
What do I think about the scalability of the solution?
WP Engine WordPress Digital Experience Platform is very scalable, as we recently upgraded our account, and the process was seamless; they doubled our memory, RAM, and everything we had to fit our current fleet of sites and ensure smooth performance.
How are customer service and support?
The customer support of WP Engine WordPress Digital Experience Platform is amazing, and it is the best in the business that I have seen or experienced.
Which solution did I use previously and why did I switch?
Before WP Engine WordPress Digital Experience Platform, we used Sitecore for all our sites, but we switched due to the massive cost per year for the Sitecore license and the need to get an outside developer for major changes or development work.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing has been straightforward, with pricing that I would expect, and our account manager is really great and upfront about costs without being too pushy or sales-oriented.
What other advice do I have?
My advice to others looking into using WP Engine WordPress Digital Experience Platform is to read their website, resources, documentation, and reviews; do your due diligence and believe the hype, as WP Engine WordPress Digital Experience Platform is the real deal.
If someone asked me who I would recommend, I would recommend WP Engine WordPress Digital Experience Platform. I choose a 10 because to me, they are just the best; they are the leader in the whole space of managed WordPress hosting, continuously innovating and adding different AI solutions.
Regarding WP Engine WordPress Digital Experience Platform's AI capabilities, I am not too sure about its governance and security as we provide our own API key and manage that ourselves, so I do not have much insight.
Regarding WP Engine WordPress Digital Experience Platform's AI capabilities, its accuracy and reliability of output have been so far so good.
WP Engine WordPress Digital Experience Platform is deployed in our organization as public cloud since I log in to the user portal, which is just a subdomain on the WP Engine WordPress Digital Experience Platform root domain. We utilize Google Cloud with WP Engine WordPress Digital Experience Platform, but since WP Engine WordPress Digital Experience Platform is a managed hosting provider, we do not really get to pick.