Overview

Product video
PRTG monitors all the systems, devices, traffic, and applications in your IT infrastructure. Everything is included, there is no need for additional plugins or downloads! PRTG is a powerful and easy-to-use solution, which is suitable for businesses of all sizes. Should you be interested in a PRTG Server hosted by Paessler, please find out more on https://www.paessler.com/prtg-hosted-monitor .
Highlights
- "SNMP: ready-to-use and custom options WMI and Windows Performance Counters SSH: for Linux/Unix and macOS systems Traffic analysis using flow protocols or packet sniffing HTTP requests REST APIs returning XML or JSON Ping, SQL, and many more"
- "Create dashboards with the PRTG map designer, and integrate all your network components using more than 300 different map objects such as device and status icons, traffic charts, top lists, and more. "
- PRTG comes with many built-in mechanisms for notifications, such as email, push, or HTTP requests. With our free apps for Android and iOS, you can get push notifications delivered directly to your phone.
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Pricing
Dimension | Cost/hour |
---|---|
t3.medium Recommended | $0.00 |
t3.micro AWS Free Tier | $0.00 |
m5.2xlarge | $0.00 |
t3.large | $0.00 |
t3.2xlarge | $0.00 |
m5.large | $0.00 |
m5.8xlarge | $0.00 |
t3.small | $0.00 |
t3.xlarge | $0.00 |
m5.4xlarge | $0.00 |
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Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
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Additional details
Usage instructions
- Launch the product via 1-click.
- Find the instance in the AWS console and copy the instance's public IP from the details there.
- Access the application via web browser with the public ip of your instance http://public_ip (NOTE: Has to be HTTP, not HTTPS; for setting up SSL please see https://www.paessler.com/manuals/prtg/using_your_own_ssl_certificate )
- Login using the username 'prtgadmin' and for the password use the the instance_id of the instance with a capital I at the beginning as the password. e.g. I-1234 instead of i-1234
- To receive notifications from PRTG, please change the email for the prtgadmin account by going to Setup - Account Settings - My Account (Optional)
- There you can also change the password for your PRTG installation if you'd like. (Optional)
- For all other directions about using your instance, please refer to our user manual https://www.paessler.com/manuals/prtg . There are also lots of videos on https://www.paessler.com/learn/videos explaining several aspects of PRTG.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Alerting precision has reduced incident response times and improved department-level network visibility
What is our primary use case?
My main use case for PRTG Network Monitor is that I really appreciate the alerting system, allowing me to see when and how long each issue has lasted. The auto-pause for sensors during maintenance windows is awesome, as there are no false alerts till now. Additionally, the built-in SNMP tester tool has saved me multiple times during setups, making PRTG Network Monitor a one-stop monitoring solution for my industry.
Its ability to clone the sensors with all the settings intact is a huge time-saver for me. Apart from that, everything looks positive from my end.
What is most valuable?
The auto-pause sensor during the maintenance window is good without any false alerts, and it prevents me from getting flooded with alerts during planned maintenance, helping department heads understand their own network usage better. It has reduced incident response time by giving clearer ownership of each alert, ensuring alerts go to the proper recipient.
SNMP testers and auto-pause are among the best features of PRTG Network Monitor, which is particularly useful for different departments such as HR and finance, where alerts can be filtered accordingly.
The alerting features and dashboard of PRTG Network Monitor are very helpful, especially in our industry. However, the dashboard can look cluttered on smaller screens, which is one negative aspect.
PRTG Network Monitor has impacted us positively; we have stopped getting flooded with alerts during planned maintenance or unplanned outages. Compared to others, this gives specific alerts very quickly and helps department heads understand their own network usage better, thus reducing incident response time so that each alert has clear ownership.
What needs improvement?
There could be improvements to PRTG Network Monitor by adding a dark mode instead of white screens all day during the daytime or during the night. Additionally, dashboards can look cluttered on smaller screens, and the UI can feel crowded when there are hundreds of sensors in one group.
Sometimes, SNMP devices need custom OIDs that aren't auto-discovered, which requires additional work. Moreover, sensor names should be renamed manually when cloning, so it would be better if everything were done automatically.
For how long have I used the solution?
I have been using PRTG Network Monitor for more than two years.
What do I think about the stability of the solution?
PRTG Network Monitor is absolutely stable.
What do I think about the scalability of the solution?
PRTG Network Monitor's scalability is great. We receive instant customer care support when we are stuck or need assistance understanding the matrices, as they offer 24/7 customer care support.
How are customer service and support?
I rate the customer support for PRTG Network Monitor a 10 because they never charge anything extra for support, resolve our queries 24/7, and follow up if the same issue persists, making regular follow-ups.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Earlier we were using a different solution called Redwood RMJ, RunMyJobs , to run all our bad jobs, but that was for a different purpose. We did not switch to PRTG Network Monitor; it was our first and foremost go-to product.
How was the initial setup?
Setup was done with the vendor support team and our in-house team.
What about the implementation team?
The total number of employees needed for setup and deployment for monitoring purposes are around 30 to 40 people.
What was our ROI?
I have seen a return on investment with PRTG Network Monitor. The overall number of employees needed for setup and deployment for monitoring purposes are around 30 to 40 people. In the first year, the overall return was approximately $7,000, leading to good returns.
What's my experience with pricing, setup cost, and licensing?
Pricing, setup cost, and licensing for PRTG Network Monitor are a bit expensive, but the recurring licensing is not a huge expense. Setup was done with the vendor support team and our in-house team. The licensing part is a recurring license for every year, which is very affordable, making PRTG Network Monitor budget-friendly.
Which other solutions did I evaluate?
We did not evaluate other options; we chose PRTG Network Monitor as our first and only option.
What other advice do I have?
I would advise others looking into using PRTG Network Monitor to consider this product, as it is one of the best IT monitoring tools available, providing proper alerts on time for all critical issues and ensuring a dedicated group of recipients.
Everything with PRTG Network Monitor is running smoothly. We haven't hit any roadblocks, so I'm satisfied with what we have.
On a scale of 1-10, I rate PRTG Network Monitor a 10.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Has helped detect server failures in real time and improved incident response through clear dashboards
What is our primary use case?
I was using PRTG Network Monitor to monitor real-time servers.
What is most valuable?
When I use PRTG Network Monitor , it shows which servers go down or crash, displaying real-time reports and related information. We have configured PRTG Network Monitor to trigger an alert if any sensor or server goes down for more than five minutes. PRTG Network Monitor shows cause and effect clearly. For example, when our internet link failed, it displayed which dependent services were impacted. The feature in PRTG Network Monitor improved communication within my team since everyone can see the same dashboard. It saves me from constant manual checks as everything I care about is automatically tracked. PRTG Network Monitor has positively impacted my organization because it shows cause and effect clearly. We can see the real-time dashboard and take immediate action based on that. PRTG Network Monitor helped us detect the failing RAID controller before it completely collapsed, allowing us to avoid potential data loss.
What needs improvement?
There are some vendor-specific sensors in PRTG Network Monitor, particularly for older hardware, that don't always provide consistent results. That could be improved. The dark mode theme in PRTG Network Monitor could be more polished, especially since it is frequently used in the NOC. When editing multiple sensors simultaneously, the UI feels slower. This aspect could be improved.
For how long have I used the solution?
I used PRTG Network Monitor in my previous organization for around two years.
What do I think about the stability of the solution?
PRTG Network Monitor is exceptionally stable.
What do I think about the scalability of the solution?
PRTG Network Monitor is flexible regarding notifications, making it good for scalability.
What other advice do I have?
PRTG Network Monitor is an excellent choice, and its functionality is very defined according to requirements. On a scale of 1-10, I rate PRTG Network Monitor a 9.
IT Monitoring easy with PRTG
* The “business process” sensor type is brilliant — I track an entire service chain with it.
* The built-in push notification system is very reliable.
* The initial hardware sizing for the server was a bit of a guesswork exercise.
* I’d like more widget variety for dashboards.
* Reduced guesswork by giving me objective data during troubleshooting.
* Made monthly reporting to stakeholders much faster.
Easy To Handle IT Monitoring With PRTG
* The “sensor factory” is underrated; I combined multiple sensor readings into one custom KPI for management.
* I like that I can quickly filter sensors by status, so I only see what’s in warning or error state.
* I wish the color scheme on graphs was more customizable.
* The built-in alerts could look more polished.
* Helped me prove to management that slowdowns were due to ISP problems, not internal servers.
* Cut troubleshooting time drastically by showing the exact hop where packets were dropping
Monitoring has improved efficiency and provided timely alerts for performance comparisons
What is our primary use case?
My main use case for PRTG Network Monitor is for history data comparison so that I can use it to show server performance and how the performance is trending.
One specific example of how I use PRTG Network Monitor for this purpose is by copying the entire device groups with their sensors' names, which has saved me a lot of time.
I can log changes right inside of PRTG Network Monitor.
What is most valuable?
PRTG Network Monitor offers valuable features that save a lot of time as the reports are automatically available.
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
PRTG Network Monitor has positively impacted my organization as the hourly basis has been reduced, making a significant impact.
The impact is evident as it has saved a lot of time for my team, and monitoring has been top-notch.
What needs improvement?
PRTG Network Monitor can be improved as there is a lot of manual cleanup needed, which could be reduced.
Some auto-discovered sensors may take time to configure, which needs improvement.
For how long have I used the solution?
I have been using PRTG Network Monitor for more than two years.
What do I think about the stability of the solution?
In my experience, PRTG Network Monitor is stable.
What do I think about the scalability of the solution?
PRTG Network Monitor's scalability can handle growth and increased demands easily.
How are customer service and support?
I haven't personally interacted with customer support, but I have heard it has been good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not previously use a different solution before PRTG Network Monitor as I started with PRTG Network Monitor only.
How was the initial setup?
I did not face any challenges with the setup process or licensing.
What was our ROI?
I have seen a return on investment with PRTG Network Monitor as it has saved a lot of time, and its monitoring has reduced manpower requirements, which has been helpful.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for PRTG Network Monitor is that it is reasonable.
Which other solutions did I evaluate?
I did not evaluate other options before choosing PRTG Network Monitor because my organization was already using this solution.
What other advice do I have?
My advice to others looking into using PRTG Network Monitor is to use it in an efficient way, as efficient usage can save a significant amount of time. On a scale of one to ten, I rate PRTG Network Monitor an eight out of ten.