Sold by: Pulse
Pulse is an AI-Native Feedback Intelligence OS that unifies customer feedback from support tickets, sales calls, CRM systems, surveys, app reviews, and collaboration tools into a single source of truth. Using Agentic AI, Pulse automatically analyzes, prioritizes, validates, and converts customer signals into actionable product decisions, roadmaps, and business outcomes.
Overview
Pulse is the AI-Native Feedback Intelligence OS built for Product, Customer Experience (CX), and Business teams that need to transform fragmented customer feedback into measurable business outcomes. The platform consolidates feedback from support platforms, CRM systems, sales conversations, surveys, app reviews, Slack, Jira, and other enterprise systems into a unified intelligence layer. Agentic AI automatically identifies themes, removes duplicates, enriches feedback with business context, and surfaces the most impactful opportunities based on revenue, churn risk, customer segments, NPS, and strategic priorities.
Pulse helps organizations move beyond traditional analytics by connecting insights directly to decision-making and execution. Teams can prioritize feature requests, generate PRDs and requirements, build data-driven roadmaps, validate ideas with customers, automate workflows, and track decisions through end-to-end audit trails. Deep integrations with tools such as Salesforce, HubSpot, Zendesk, Jira, Slack, Gong, Freshdesk, and other enterprise systems ensure feedback intelligence flows seamlessly into existing workflows.
Key capabilities include Unified Feedback Ingestion, AI-Powered Theme Detection & Deduplication, Impact-Driven Prioritization, Product Intelligence, Roadmap Management, Customer Validation Workflows, AI Copilot, PRD Generation, Customer Experience Intelligence, and Automated Decision Workflows. By turning customer signals into prioritized actions, Pulse enables faster product decisions, improved customer satisfaction, reduced churn, stronger retention, and accelerated business growth.
Keywords: AI-Native Feedback Intelligence, Voice of Customer (VoC), Product Intelligence, Customer Experience Intelligence, Agentic AI, Product Management, Roadmap Planning, Feedback Analytics, Customer Insights, Feature Prioritization, PRD Generation, Customer Feedback Management, Product Operations, CX Analytics, Enterprise AI.
Highlights
- Unify customer feedback across multiple tools, channels, and touchpoints into a single source of truth
- Identify critical customer signals, urgent issues, competitor mentions, and emerging trends to proactively reduce churn risk
- Enable teams to prioritise actions and make informed decisions by turning customer feedback into actionable insights and recommendations
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Basic | Includes access to core platform, basic support, 3 integrations & 5 Users | $15,000.00 |
Professional | Includes access to Advanced platform, Priority support, 5 integrations & 10 Users | $40,000.00 |
Enterprise | Includes access to Advanced platform, Priority support, Unlimited Integrations & Users | $60,000.00 |
Dimensions summary
Pulse offers three contract tiers you buy in units: Basic, Professional, and Enterprise. The tiers scale by user seats and integration limits. Basic covers core platform access with basic support, 3 integrations, and 5 users. Professional moves to the advanced platform with priority support, 5 integrations, and 10 users. Enterprise keeps the advanced platform and priority support while removing caps, giving you unlimited integrations and users. Pricing steps up as your seat count, integration needs, and support level grow, so you pick the tier that matches your team size and connection requirements.
Top-of-mind questions for buyers
An integration is a connection to one external tool that feeds feedback into Pulse. This includes support desks, call intelligence tools, communication apps, project trackers, surveys, review sites, and CRMs. Each connected tool counts as one integration. Basic allows 3, Professional allows 5, and Enterprise removes the cap.
Basic includes 5 users and Professional includes 10 users. These caps are fixed per tier. To add more seats beyond the limit, you move up to a higher tier. Enterprise removes the cap entirely with unlimited users. The transition between tiers is a manual choice, not automatic.
Three factors scale together across tiers: user seats, integration count, and support level. Basic gives core platform access with basic support. Professional and Enterprise both provide the advanced platform and priority support. Professional raises the seat and integration limits, while Enterprise removes both caps for unlimited use.
www.pulsegen.io
Helpful?
Vendor refund policy
All fees paid to Pulse are non-cancellable and non-refundable, including prepaid subscription and professional services fees. No refunds or credits shall be provided for non-use, partial use, or early termination of the Services, unless otherwise expressly agreed in an executed MSA, Order Form, SOW, or other written agreement signed by both Parties.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Support Details Pulse provides 24/7 customer support via email, phone, and web-based contact channels to assist customers with onboarding, product configuration, technical issues, integrations, and general inquiries. Support Email: Support@pulsegen.io Support Phone: +91 8790625636 Support URL: https://www.pulsegen.io/contact Support Description: Pulse offers 24/7 support to all customers. Buyers can contact the support team for assistance with implementation, platform usage, troubleshooting, integrations, and technical issues. Support requests are accepted through email, phone, and the online contact portal. The Pulse team is committed to providing timely responses and ensuring customers receive the assistance needed to maximize the value of the platform.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Document intelligence for trust and scale.Pulse uses OCR, layout, and vision models to produce high quality outputs from complex documents for enterprise and AI-native teams.
CulturePulse ARES delivers real-time global stability intelligence powered by psychologically realistic AI models. It analyzes news and social data from 200+ countries to forecast conflicts, detect hybrid threats, and support evidence-based peacebuilding decisions with over 90% predictive accuracy.
Pulse is an AI-powered information advantage platform that collects data, generates insights, and enables direct engagement with hard-to-reach audiences around the world.
Pulse-IT is a modern business process management and orchestration solution built for the media and entertainment industry. It empowers organizations to collaborate, automate, and monitor business, broadcast, and digital media workflows with agility, intelligence, and scalability.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.