Sold by: CALLFLOW SOFTWARE LTD.
Deployed on AWS
Q-Flow is a premier platform tailored for large enterprises. It offers advanced appointment scheduling, customer flow management, back-office process management, and omnichannel interaction management.
Overview
Q-Flow is a premier platform tailored for large enterprises. It offers advanced appointment scheduling, customer flow management, back-office process management, and omnichannel interaction management. Designed for intricate workflows, Q-Flow ensures seamless operations and superior customer experiences in demanding environments. Q-Flow features a robust and scalable infrastructure, extensive integration capabilities, and an open architecture that is modular and easy to customize.
Highlights
- Advanced appointment scheduling, Customer flow management, Omnichannel interaction management.
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
WinSqlStd22 2022
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Standard User License | Standard User License (per users) | $360.00 |
Premium User License | Premium User License (per users) | $540.00 |
Kiosk License | Kiosk License (per units) | $195.00 |
Digital Signage License | Digital Signage License (per units) | $195.00 |
Dimensions summary
Q-Flow bills through a contract with four separate license types, each priced per unit. Two are user licenses tied to the people operating the platform: the Standard User License and the Premium User License, which reflect different levels of user capability. The other two cover hardware and display endpoints: the Kiosk License, for self-service check-in stations, and the Digital Signage License, for screens that show queue and service information. You choose the quantity of each license independently, mixing user seats and device endpoints to match your deployment.
Top-of-mind questions for buyers
Both license the people who operate the platform, priced per user. The difference is the level of user capability each tier unlocks. You assign each staff member the tier that matches their role. The pricing table shows the per-user rate for each. Contact the vendor to confirm which features fall under each tier.
A Kiosk License covers one self-service check-in station where customers join queues through touch screens, QR codes, or portals. A Digital Signage License covers one display screen that shows queue status, wait times, and service information. Each physical device counts as one unit and is billed separately.
The four licenses bill independently and add together on one invoice. User seats scale with your staff count. Device licenses scale with your physical kiosks and signage screens. You set each quantity separately, so your total reflects both the people operating the platform and the endpoints deployed.
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Vendor refund policy
Subscription can be canceled at the end of each subscription period of 12 month
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Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Security updates
Additional details
Usage instructions
- Run the image on an EC2 instance with a minimum configuration of 32 GB RAM, 8 vCPUs, and 65 GB SSD storage.
- Ensure port 3389 is open in the machine's security group to allow RDP connectivity.
- Under Key pair, select Create new key pair (RSA, .pem), assign a name, and download the key file to a safe location.
- Once the instance is up (approximately after 4 minutes), for retrieving the random administrator password: Go to the Connect section, then the RDP client tab. Click on Get password, upload the previously created private key file, and click Decrypt password. Use the decrypted password to connect via the instance's public or private IP or DNS through RDP.
- Once in the machine, open a browser and enter this URL: https://qflow/qflowweb
- Login the QFlow web application with user id: qflowuser, and the initial temporary password: Rp!Q16
- It is mandatory to change the temporary password once entering the system for the first time. Here are the instructions for password change:
- Once logged in QFlow web application, click on User menu and select Change Password
- Enter the temporary password in the filed Old Password and the new password in the New Password field.
- Confirm the new password and press Save
- You can now log out the system and login with your new password
Resources
Vendor resources
Support
Vendor support
Support provided during working days between 9am to 6pm
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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